酒店布草制服房主管岗位职责

Roomtohaveagreatstart成的开Linen&UniformRoomSupervisor布草制服房主管HotelLevel:店级JobBand:位级

IV77

Department:门ReportsTo:属级

Division务Laundry衣经OVERVIEW职位概述

Responsiblefortheoperationalefficiencyofallaspectsofthelinenroomincludingstaffuniformmanagementandtheservicedeliveryofthisareawithinbudgetedguidelines.负责布房所有作的效，包括工制服理和按预算案则进行该领域的服务付。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,ownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

Overseetheimplementationoflinenroomstandardsandprocedures监督布房各项准和工程序的行Recommendedchangestothesestandardsandtrainingneedsonanongoingbasis就这些准和培需求提持续性改进建。Maintainacurrentandthoroughknowledgealllinenroomsystems熟知布房系统新和最的信息Openandtheshiftandensureeffectiveshifthandover负责管接班和班工作以确保接班过的有效行。

Distributionandcollectionofkeys分发和集钥匙ManagementofallincomingandoutgoingcallsLinenDepartment处理布部所有入和呼的电话Solveemployeegrievances解决员受到的公正待问题。Directtaskallocationsandchangeaccordingtovolumeandpeakperiods依据工量和高期等因对工作行分配变更。Performqualityinspections进行质检查。PrioritizeVIPordifficultguests优先处贵宾和对付的人。LiaisewithHousekeepingforguestandhotelrequirements就客人酒店的求与客部联系Ensurestaffuniformsandhotellinenisprocessedanddeliveredinatimelymanner确保员制服和店布巾时得到洗和派。Co-ordinatespecialprojectsequipmentroutineservice;stockinventories)就特别目进行调（如备的例维修和货盘点。Manageallspecialrequestsmadebyguests处理客的特别求。Ensureconsistencywithinthedepartment确保部内工作一致性Ensureyouhavecompleteknowledgeofhoteldepartments,serviceareas,layoutsandfacilitiesandthelocationofthese熟知酒各部门服务区、布局设施及各自具位置。Superviselinenstorage监管布存储区Maintainadequatestocklevels保持足的库存平。Completestock-takesasrequired按要求成库存点工作Conductsshiftbriefingstoensurehotelactivitiesandoperationalrequirementsknown进行交班说明确保了酒店的作和运需求。WorksSuperiorHumanResourcesmanpowerplanningandmanagementneeds与上级导和人资源部起进行力规划管理需。WorkswithSuperiorDirectorFinanceinthepreparationmanagementoftheDepartment’sbudget.与上级导和财总监一编制和理部门算。Pageof4第2页，4页

ACCOUNTABILITY责任范围Numberofemployeessupervised管理的员DirectLaundryValet/UniformAttendant/LinenRoomAttendant直接

洗衣房理，服房务生布草房务员IndirectN.A.间接

无AnnualOperatingProfit/PayrollBudget–年度经营润和薪金算

N.A.无Metrics–主要绩效标

TimelydeliveryofHotelLinenandemployeeuniforms及时送酒店布和员工服DecisionMakingResponsibilities(DecisionRights)–决策职责决策)﹣

WithinauthorityasassignedforHotelBandrole酒店职级所拥职权范QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.拥有在他人交时大多时间所用的沟技能；全代表店，品和公司顾客，工和第方交往的能。Abletospeak,andwriteEnglish具有说读和写语的能。ProficientinuseofMicrosoftOffice熟练使微软办软件OrganizationalandtrainingabilitiesPageof4第3页，4页

具有组和培训力Qualifications–学历

HighSchoolorDiplomainHotelAdministration,HotelManagementorequivalent高中或店行政理，酒管理或当的大学历。Experience–经验

2yearslaundryexperiencepreferablyinahotelofsimilarsizeandcomplexityandincludingsupervisoryexperienceortraining.最好拥在相似模酒店年洗衣房工作经验，包括的管经验或训经验Typeandlevelofexperiencerequiredvaryslightlybasedonsizeandcomplexityofoperation经验类和程度要求可因运营模和复性而略不同。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialna