2026年酒店及泛服务业展望报告（中英文版）-

EHLINSIGHTSREPORTHospitalityOutlook2026HOSPITALITYINSIGHTSTableofContents4562226Mediacontacts3332333444HOSPITALITYINSIGHTSForewordForewordToday,perhapsmorethanever,thewayweworkischanging.Technologicaladvancements,generationalcultureshiftsandnewcustomerandemployeeexpectationsarehavingahugeeffectonhospitality.AtEHL,webelievethatsuccessfulbusinessesdonotsimplyadapttothesechangesbutspearheadthem.AsresearchbyEHLfacultyandindustryexpertsshows,changepresentsbothachallengeandanopportunity:toinnovateandexperiment,tocreateholisticsystemsthatplacepeopleandplanetatthecenter,andtoharnessnewtechnologiestoempowerstaffandguests.Inotherwords,toreshapeourworkplacesforthebetter.OnesuchopportunityispresentedbyAIagents,thenewfrontierofartificialintelligence.Theseautonomoussystemscananticipateneeds,makedecisionsandexecutecomplextasks,freeingupstafftoconcentrateonwhatmattersmostinhospitality–thehumantouch.Changeisalsoafootinfood,assustainabilityandtechnologydriveatransformationinhowfoodissourced,preparedandexperienced.Thefoodserviceindustryisinauniquepositiontoleadthisglobalshifttowardsmoremeaningfulfoodexperiences.Meanwhile,increasingconsumerappetiteforimmersivetravelexperiencesisgeneratingcreativenewofferingsthatengagethesensesandresonateemotionally.Ourrelationshipwithsustainabilityischanging,too.Netzeroisnolongerenough;toreallymakeanimpact,companiesmustactivelygivebacktotheircommunitiesandecosystems–anetpositiveapproachthatcanbebothpurposefulandprofitable.Attheheartofallthisisthenotionofhuman-centricity.Astheindustryfacesanincreasinglaborshortage,human-centricleadershipismoreimportantthaneverasweseektomaketheworkplacemoreattractiveforemployeesandreshapehospitalitytomeetthechallenges–andopportunities–ofthefuture.MarkusVenzinCEO,EHLGROUPHOSPITALITYINSIGHTSFacts&FiguresTheglobalhospitalitymarketgrewfrom$4.67trillionto$4.90trillionin2024(Source:HospitalityGlobalMarketReportANNUALFutureprojectionsestimatethemarketwillgrowatacompoundannualgrowthrateHospitalityGlobalMarketReport2024)Thehospitalitysectoremploysapproximatelyworldwide(Source:2029Theprojectedgrowthoftheglobalhospitalitymarketissettosoarto(Source:HospitalityGlobalMarketReportWORLD’SECONOMYtotheglobaleconomy,accountingfor10.3%ofglobalGDP(Source:Withinthenextdecadehospitalityjobsareexpectedtocompriseoneineightjobsglobally,totalingmorethan460contributedjustover$9.9trilliontotheglobaleconomyin2023.Inthenextdecadeinternationalvisitorspendingwillreachabout$2.9trillion(CAGRspendingwillgrowto$7.7trillionwithaCAGRof55TREND1 EQ\*jc3\*hps215\o\al(\s\up40(AI),HAIA)EQ\*jc3\*hps76\o\al(\s\up37(gS),p)EQ\*jc3\*hps215\o\al(\s\up40(e),Ni)EQ\*jc3\*hps215\o\al(\s\up40(i),tL)66TREND1DrivingInnovation,Well-Being,andPersonalizedGuestExperiencesInasurveyInasurveyof86primarilyUS-basedtravelexecutives,citedinthe2025reportRemappingTravelwithAgenticAIfromMcKinsey&CompanyandS26%ofrespondentsindicatedthatnowadays.ThereisnoconferenceorexperttalkwhereAIdoesnottakecenterstage.Inthehospitalityindustry,theuseofAIimplementingAIreducedtheiroperationalcosts,30%saiditspedupimplementingAIreducedtheiroperationalcosts,30%saiditspedupdecision-making,and33%reportedimprovedcustomerpersonalization.Inaddition,36%observedhigher-qualityoutputsand59%notedincreasedemployeeproductivity.Overall,amajorityofparticipantsstatedthatAIadoptionoverthepastthreeyearshadcontributedtomorethan6%annualrevenuegrowthandthesamepercentageinannualcostsavings.WhilethepotentialofAIinhospitalityissignificant,adoptionremainsrelativelyhospitalitybusinessesconductedbyHES-SOValaisfoundthatmostAIapplicationsinusetodayfocusonreal-timerevenuemanagement(42%),personalization(38%),andpredictivehotelscurrentlyfocusonguest-facingtoolsthatareeasytoimplement.usedcorrectly,cansupportstaff,improveoperations,andenhancethewell-beingofbothemployeesandguests.Thesuccessofthesetoolsdependsnotonlyonthoroughstafftrainingandintegrationintooperationalecosystemsbutalsoonaclearintention:touseAItoempoweremployeesratherthanreplacethem.Bytakingthisapproach,thehospitalityindustrycanharnessAI-drivensystemstoreduceoperationalstrain,freeupstaffformeaningfulguestinteractions,andcreatemoreresilientworkplaceswherepeoplethrive–ultimatelyimprovingtheguestexperience.TheimpactofAIonhospitalityisalreadyevident,evenifwidespreadimplementationisstilldeveloping.Asurveyof327hospitalityprofessionalsworldwidebyCanaryTechnologiesonAIinHospitalityfoundthat73%thinkAIwillhaveabigimpactthatAIisimpactingtheindustrynoworwillwithinthenextyear,while39%thinkitwillimpacthospitalityintwoormoreyears.Over80%believeAIwillsignificantlyreshapepre-bookinginteractionsandguestcommunications,enablingmorepersonalized,seamlessconnectionswithGuestsarealsogrowingincreasinglyfamiliarwithAIandareencounteringmoretoolsdesignedtoenhancetheirtravelexperiences.AccordingtotheJunegatheredresponsesfromovetravelers,morethanhalfareusingAI-basedtoolsfortravelplanning.77TREND1AmonghotelsalreadyusingAI,perceptionsaverageratingofAI’sbenefitsbysurveyrespondentswas6.6,withamedianof7.Nearlyoneinfourhotels(23%)ratedthehighestscore.Only5%reportedseeingnocommunication(54%),andenhancedoperationalefficiency(51%)weremostfrequentlymentionedasadvantages.Ontheotherhand,challengesincludehighimplementationcosts,technicalcomplexity,andlackoftechnicalskills.Dataprivacyissuesandintegrationchallengesarealsosignificant,particularlyforlargerhotelswithcomplexlegacysystthatAIismosteffectivewhenintegratedintoabroaderdigitalstrategyalignedwithbusinessgoals,guestexperience,andoperationalneeds,whichleadstoenhancedefficiencywithoutreplacingthehumantouchthatdefineshospitality.“Inpractice,thiscanlooklikeusingAItooptimizeprocessessuchasdynamicpricingordemandforecasting,butnottoeliminateexpertIanMillar.Instead,itshouldbeusedtocomplementhumanskills,providingstaffwithbettertools,information,andsupport.“Thelessonsofar:AIcanincreaseInpractice,thiscanlooklikeusingAItooptimizeprocessessuchasdynamicpricingordemandforecasting,butnottoeliminatestaffrolesefficiency–butwithoutreliableintegration,carefultraining,andafocusontheneedsofpeople,itsimpactandpurposeremainlimited,”Millaradds.EHLSeniorLecturer,eEntrepreneurship,InnovationandHospitalityInformationTechnologyServiceMarketing,TransformativeMarketing,andTechnology-UserInteractionHuman-MachineInteraction,InternationalStrategyManagement99TREND1Beyondefficiency,AIcanimprovestaffwell-being–agrowingpriorityinanindustryassociatedwithlonghours,highEtemad-Sajadi,anexpertonhuman-machineinteraction,explainsthatAIcanfunctionasa“buffer”againstburnoutandworkloadimbalance.Predictiveschedulingcananticipatepeakstressperiodsandallocatestaffeffectively,whileAIanalyticscanidentifypatternsofoverworkingorabsenteeism,enablingproactivemanagement.AIcanalsosupportmentalhealthbyreducingrepetitivetasksandenablingmorebalancedworkloads.“Whenemployeesfeellessoverwhelmedbyadministrativeburdens,theyarebetterabletofocusonthecreative,social,andservice-orientedaspectsoftheirroles.Thesearefactorsstronglylinkedtojobsatisfaction,”saysDrEtemad-Sajadi.Importantly,heemphasizesthatAImustbeimplementedresponsibly,withsafeguardsforprivacy,datasecurityandethicalconsiderations.“Usedwell,AIdoesn’tjustboostproductivity,butcanactivelycontributetohealthier,moresustainableworkplaces.”Thisdimensionisparticularlyimportantasyoungergenerationsofworkersincreasinglylookforemployerswhocareaboutwell-beingandpurpose.“Inacompetitivelabormarket,companiesthatuseAItocreatelessstressful,moresupportiveenvironmentsmayfindthemselvesbetterpositionedtoattractandretaintalent,”saysDrEtemad-Sajadi.AnotheradvantageofAItoolsistheirabilitytohelpstaffmanageproblemsthatarisefromincreasingdigitalization.ArecentatEHLandfundedbyHES-SOexploreshowthedigitalizationofservicesaffectsfrontlineemployees’productivity.Drawingonapanelof262hospitalityprofessionalsandinterviewswith10hotelexperts,thestudyfoundthatsystemfailures,complexity,andinsufficienttrainingundermineproductivityandservicequality.Connectivitybreakdowns,outdatedsoftware,andhightrainingcostsincreaseemployeestressandcanleadtoguestdissatisfaction.“Hotelmanagersagreethattechnologyisessentialtomodernoperations,yetitsshortcomingscanquicklyparalyzeserviceHotelmanagersconsistentlyemphasizethattechnologyisessentialbutmustbereliableandalignedwithoperationalneeds.“SoftwarethatappearsintuitivetoITexpertscanfeelconfusingandillogicalforhospitalitystaff,”saysDenisWang,AdministratorofHôtelBeauRivageNeuchâtel.Highinvestmentintechnologywithoutguaranteedreliabilitycanbackfire,increasingstressratherthanalleviatingit.“Thisreflectsagrowingmanagerialconcern:technologyisindispensable,butonlywhenitisbothreliableandalignedwithoperationalneeds,”Againstthisbackdrop,subsequentresearchmanagersregardAIasastrategically,helpingstafftomanagetechnologyandTREND1overcomeproblemsassociatedwithit.“Today,AIenablesgreaterpersonalizationwhilealsosupportingstaff–nottoreplacethem,buttoenhancetheirperformance,”removingjobs,AIcanbeusedtopredictAccordingtothisstudy,thecomanagersisthatAIshouldoperatequietlyinthebackground,strengtheningoperationsandboostingstaffconfidencewhilepreservingtheessentialhumanelementhospitality.“Thehumanbeingisattheheofthematter.WemustthinkaboutthebenefitPresidentofOperationsatCornerCollection.“ThestudyclearlyshowsthathotelleadersarenotafraidofAI.Onthecontrary,theyareeagertoexperimentwithtoolsthatempoweremployees.ThegreatestdeforAIsolutionsthatincreaseproductivitybypredictingfailures,simplifyingworkflows,andanalyzingrepetitiveerrors.Andsecondly,toolsthatsupporttrainingandconfidencethroughAIcoaches,chatbots,andon-demandguidance.”Itisalsoimportanttoconsidersecurity,dataprotection,andcross-jurisdictionregulatoryrequirements,whichremainmajorconcernsforhotelgroupsandmakeAIadoptiondependentonstrongsafeguardsandincreasedcompliancecosts.Lookingahead,oneofthemosttransformativeinnovationsisthedevelopmentofAIagents,whetherinhospitality,healthcare,finance,ormanyotherindustries.InaninterviewinFebruary2025,MicrosoftCEOSatyaNadellasaidthatAIagentswillreshapethelandscapeTheseagentsactastheprimaryinterfacebetweenpeopleandtechnology,respondingtoquestions,executingtasks,retainingmemoryacrossinteractions,andreshapingbothenterpriseandconsumercomputing.Inhospitality,AIagentsareparticularlyrelevant,representingthenextstepbeyondtraditionalAIandGenerativeAI(GenAI).AIagentscanenhanceguestexperiences,streamlineoperations,andsupportdata-drivendecision-making.Forexample,byanalyzingcompetitorpricingandmarketdemand,AIagentscandynamicallyadjustroomratestooptimizerevenueandoccupancy.PwC’stravel,transportationandhospitalityexpert,said:“Theseareautonomoustoolsthatmakedecisionsinrealtime,whetherthatiscuratingapersonalizedguestofferorresolvinganoperationalissue.”Theyanticipateneeds,offersolutions,andadapttocontext,reducinginterruptionsandlettingstafffocusonhigh-valueinteractionsthatdefinehospitality.ThereportRemappingTravelwithAgenticAIfromMcKinsey&CompanyandSkiftResearchidentifiedseveralwaysinwhichagenticAIcansignificantlyenhancehoteloperationsandpropertymanagementbyautonomouslyhandlingcomplex,real-timeassignmentbasedonguestpreferences,loyalty,andpastfeedback,saving30minutesto2hoursperdayforfront-officestaff.TREND1EHLInternationalAdvisoryBoard(IAB)Member,investorandformerCEOofasagamechangerforthetravelindustryEHLInternationalAdvisoryBoard(IAB)Member,investorandformerCEOofasagamechangerforthetravelindustry.“GenerativeAIwillreshapetravelbycreatingseamless,personalizedjourneysthatanticipatetravelerneedsandremovefriction.Forhotels,itmeanstransformingoperations–fromsmarterdemandforecastingtohyper-personalizedguestexperiences–unlockingnewlevelsofefficiencyandloyalty.Alreadytoday,agentsmakeexploringdestinationsandplanningactivitiessimpleandinspiring;thenextleapisAIagentsseamlesslymovingfrominspirationtoaction–suchasbookingyourentiretripforyou.TheriseofAIinhospitalitydemonstratesthattechnologycanempowerratherthanreplacehumanstaff.AIagentscanhandlerepetitive,data-driven,andcomplextasks,allowingemployeestofocusonhuman-centricityandmeaningfulinteractions.Whenimplementedwithcarefultraining,integration,andethicalsafeguards,AIbecomesatooltoenhanceworkplacewell-being,increaseefficiency,andimproveguestsatisfaction,showingthatapeople-firstapproachandtechnologicalinnovationcancoexist,pavingthewayforabrighterfutureforourindustry.Dynamicallyassignstasksuandoptimizingworkflow.pricing,andinventory,increasingnetUnliketraditionalchatbots,AIagentsareproactiveandcapableofnaturallanguageinteraction,systemintegration,andcomplexandVPatApaleo,explains:“Theyanticipateneeds,offersolutions,andadapttocontext,reducinginterruptionsandlettingstafffocusonhigh-valueinteractionsthatdefinehospitality.”Forhotelsfacinglaborshortages,AIagentshelpmaintainservicequality,reducestaffpressure,andpreserveorganizationalknowledge,whichisincreasinglyvaluableinasectorwithhighturnover.HospitalitytechexpertMontagsaysthatthisisnotabout“robotsreplacingpeople”butaboutcreatingacollaborativedynamicwheredigitalassistantshandleroutinecomplexityautonomously,freeinghumanemployeestodowhattheydobest:providegenuinehospitality.GenerativeAIwillreshapetravelbycreatingseamless,personalizedjourneysthatanticipatetravelerneedsandremovefriction.formerCEOofBhospitalitytechcompanyApaleoTREND2TheFutureEQ\*jc3\*hps60\o\al(\s\up38(HEF),o)EQ\*jc3\*hps60\o\al(\s\up38(EOFF),oo)TREND2FromSustainabilityinFoodservicetoTechInnovationsinFoodProductionprofitableandadaptable.Arecentstudyprofitableandadaptable.Arecentstudyfoodserviceforaworldneverimaginedbusinessesareaddressingthischallengebymovingbeyondincrementalimprovementstowardfundamentalreinvention.Focusingonsustainabilitytransitionsandsustainablebusinessmodelinnovatitheprojectsurveyedover500restaurants,hotels,caterers,andcafésonpractices,barriers,andenablersacrosssourcing,waste,energy,anddigitalization.ThefullresultswillbepublishedanddistributedgloballythroughEHL’scommunicationschannelstoindustry,policymakers,andthewiderpublic.Theresearchhighlightsthesignificantpotentialoffoodservicebusinessestodrivesystemicchangeacrossthefoodvaluechain,giventheircentralroleinshapingconsumerhabits,reducingfoodwaste,andinfluencingsourcingpractices.Bycombininginnovation(SBMI),thestudyexploreshowthesectorcanmovetowardmoreresilientandenvironmentallyresponsiblepractices.buthasbecomeareflectionofhowwelive,whatwevalue,andwhereweareheadedtraditionsaliveandshapesourculturalidentity.Withsomanytrendsemergingwhenitcomestogastronomy,nutrition,andwell-being,thefoodindustryisconstantlytransformingandreshapingitself.Fromhealthconcernstosustainabilityinitiatives,fromtechnologicalinnovationtoculturalidentity,thewayweproduce,prepare,andconsumefoodisundergoingprofoundchanges.TheEHLFood&Well-Being2exploredfoodasamultidimensionalleverforwell-beingthatgoesbeyondnourishmentandengageshealth,purpose,culture,andplanetaryintegrity.Itexploredkeydevelopmentsliketheriseoftheconsciousconsumer,theunionofconvenienceandpersonalization,andthenotionofco-responsibilityacrossthefoodecosystem.Italsoshowedthatthehospitalityindustryisuniquelypositionedtodrivethisshift,becausefoodservicetouchessomanyliveseveryday.Hotelsandrestaurantscaninfluencesourcing,designmorehealth-consciousmenus,promotesocialdiningSUSTAINABILITYTRANSITIONSSUSTAINABILITYTRANSITIONSOFFOODSERVICESSocio-technicalregimeinnovationintheiroperations.InSocio-technicalregimetheycansupportconsumers’desireforfoodthatisnotjustsatisfying,butmeaningful,PolicyLegalandinstitutionalframeworkMarketsLocal,regional,nationalandPolicyLegalandinstitutionalframeworkMarketsLocal,regional,nationalandglobalInnovationNewtechnologies,product,process,socialinnovationProductOrganicandvegan,nichemarket,integratedtechnologyandalternativefoodTechnologyTechnologyAutomation,digitalization,Al,loT,blockchainScienceUniversity/privatepartnershipsIndustryCorporate,ScienceUniversity/privatepartnershipsIndustryCorporate,independent,franchiseMarketSegmentationbyprocurement.cookery,delivery.positioningThefoodserviceindustryisplayingaparticularlypivotalroleinthismovement,notablybybalancingrisingsustainabilityexpectationswiththeneedtoremain13UniversityofAppliedSciencesandArts,Switzerland)TREND2Thefindingsemphasizethatsmallfoodserviceenterprisescanadoptsustainabilityinnovationsrangingfromwastereductionandcircularpractices(suchascompostingandclosed-loopsupplychains)todigitalsolutionsforenergyandresourceefficiency.“Ourfindingsshowthatsustainabilityinnovationscutenvironmentalimpactandstrengthencompetitiveness,openingnewrevenuestreams,improvingefficiency,andwinningsustainability-mindedcustomers,”saysEHLProfessoraofthestudyDrCarlosMartin-Rios.“Toturnpilotschemesintoeverydaypractice,businessesneedthreepracticalenablers:small-ticketfinanceforkitchenretrofits,procurementrulesthatrewardwasteandenergycuts,andsupplieragreementsfortake-backanddata-sharing,”headds.Fortheindustry,thekeysustainabilitywillbecomeanincreasinglytheadoptionofsustainablepracticescanbecomplexforsmallerplayers,theirroleisvitalforachievingbroaderclimateandfoodsystemgoals.“Thestudyunderscorestheneedforabalancebetweenimmediateoperationalneedsandlong-termenvironmentalobjectives,positioningsustainabilitynotonlyasamoralimperativebutalsoasadriverofcompetitivenessandresilienceintheevolvingfoodservicelandscape,”saysDrMartin-Rios.Healsoemphasizesthatfoodsustainabilitymustmovebeyondbeinganelitistconcept.“Sustainabilityshouldbewidelyaccessibleandaffordable,notconfinedtopremiumSustainability,InnovationandManagementEHLProfessorandCo-directoroftheInstituteforNutritionR&Dsegments,”hesays.whenmainstream,high-volumeoperatorsbuilditintocoreoperations,notasanicheadd-on.Whenachain-scaleoperatorimproves,impactmultipliesacrossmillionsofandshapesnorms.Weneedboththescaleandthespark.”Withinthesustainabilityconsiderations,significantchangesarealsounderwayinhowitisproduced.Overthepastfourdecades,consumersinindustrializedcountrieshavebecomeincreasinglydetachedfromtheoriginsofwhattheyeat.Mostfoodtodayisindustriallymanufactured,withnumerousintermediariesstandingbetweenproductionandconsumption.Whileindustrializationhasbroughtmanybenefits,suchasimprovedlifeexpectancyandreliableaccesstothreemealsaday,ithasalsocreateddistance–bothphysicalandpsychological–betweenpeopleandtheirfood.Consequently,manyfeelagrowingneedtoreconnectwithfoodproduction.Thisdesireforreconnectionalsoreflectsanincreasinglongingforauthenticity,transparency,andmoresustainablepractices.Theconversationaroundproductionalsohighlightsthegrowingrejectionofprocessedfoods:consumersaremovingawayfromoverlyprocessed,industrialproductsandManageroftheInstituteforTREND2Ourapproachreallyshowshowcross-disciplinaryresearchcandeliverhealthier,morenaturalproductsthatstillmeettheneedsoftoday’smarkets.towardhealthier,moreauthentic,cleaner,andsustainableoptions,asareportfromriseofplant-basedfoodsremainsimportant,demandisdecliningforheavilyengineeredalternativespackedwithadditives,sugar,orartificialflavors.Instead,thereisincreasinginterestinfunctionalfoods,fermentation,andcookingmethodsthatpreservebothnutrientsandtaste.NutritionResearch&Developmenthasmadeititsmissiontocreatedandnutritiousfoodandbeverageproducts.“Weseethattherearealotofchallengesinthecurrentfoodsystem,andbyleveragingouruniqueEHLexpertiseandknow-howongastronomyandbusiness,wearehelpingtodevelopproductsthatarehealthy,ProfessorandCo-directoroftheInstituteforTogetherwithindustrypartners,scientists,experts,andchefs,theinstituteworkstoreduceadditives,replaceartificialingredients,anduseadvancedcookingandpreservationmethods,innovativetechniquessuchasprecise-temperaturecooking,andprocessesthatextendshelflifewithoutchemicalpreservatives.“Ourapproachreallyshowshowcross-disciplinaryresearchcandeliverhealthier,morenaturalproductsthatstillmeettheneedsoftoday’smarkets,”saysAnothersuccessfulresultofcross-disciplinaryresearchistheRoboCakeproject.AlongInstituteofTechnologyinLausanne)andtheIstitutoItalianodiTecnologia(IIT-ItalianInstituteofTechnology),EHLpastrychefsandfoodscientistshavecreatedanedibleroboticcake.“Thoughitisnotamainstreamproduct,inthefutureediblerobotscouldbeusedtodelivermedicinesininnovativewaystopeoplewhohavedifficultyswallowingortodeliverfoodtoendangeredareas,”explainsManageroftheEHLInstituteforNutritionRoboCakeisjustone-albeitniche-exampleofhowadvancementsintechnologyaresignificantlytransformingfoodproduction.Anotherisblockchain,whichisprovingparticularlyusefulforqualitycontrolandtraceability.“Blockchaintechnologyoffersenhancedtransparencyandtraceabilityinthefoodsupplychain,soconsumerscantracebacktheingredientstotheirsource,”Byprovidingimmutablerecordsofeachtransaction,blockchainenablesconsumersandbusinessestoverifytheorigin,movement,andqualityoffoodproductsinreal-time.“Thisnotonlyensuresfoodsafetybutalsobuildsconsumertrustbyconfirmingtheauthenticityandsustainabilityoffooditems,”TREND2saysDrStierand,whoformanyyearswasamemberoftheexecutiveboardoftheSwissFoodandNutritionValley.ThestudyBlockchain-DrivenFoodSupplyChains:ASystematicReviewforUnexploredOpportunitiesfromtheUniversityofOtagoexaminedthediverseapplicationsofblockchaintechnologyinthefoodsupplychainandidentifiedfurtherareasofinnovationwhereitcouldbeusedinIdon’tbelievetechnologyshouldeverreplacethehumantouch.Food,atitscore,isaboutpeople—theirskill,intuition,andpassion.thefuture,suchasfooddonationandredistribution,supplychainfinancing,animalwelfare,andfoodwastemanagement.Whatismore,theindustryreportStateofBlockchainTransformation:SupplyChainfromSettleMintstatedthat86%ofsupplychainleadersbelievethattheuseofblockchaincanofferacompetitiveadvantage.EHLProfessor,expertofCulinaryCreativity,BusinessCreativityandAestheticLeadershipEHLIABMemberandManagingDirectorofMosimann’sPrivateInparallel,innovativecookingtechnologieslikesous-videarerevolutionizingfoodpreparationmethods.“Sous-vide,whichinvolvescookingfoodinvacuum-sealedbagsatprecisetemperatures,preservesnutrientsandenhancesflavors,”DrStierandsays.Thistechniqueleadstohealthierwithimprovedtasteandtexture,aligningwiththegrowingconsumerdemandforfoodthatisbothnutritiousanddelicious.InArtsPatrickOgheardhasco-authored(HachettePratique)aboutthismethodofcookingandthescientifictransmissionoftaste.ManagingDirectorofMosimann’sPrivategreatpotentialinlinkingtechnologywithgastronomy:“Technologyplaysanincreasinglyvitalandpowerfulroleinshapingthefutureoffood.Itisremarkablehowitcanbeappliedacrosstheentirejourney—fromfarming,whereithelpsreducewasteandwaterusewhileimprovingcropyields,tothekitchen,whereAI-drivenmenuplanningenableschefstooptimizeingredientsandsignificantlyreducefoodwaste.”However,Mosimannnotesthatitshouldneverbeusedasareplacementforpeople:“Technologyshouldneverreplacethehumantouch.Food,atitscore,isaboutpeople—theirskill,intuition,andpassion.Therealopportunityliesinusingtechnologytoenhancethatcraftsmanship,allowingchefsandproducerstofocusonflavor,experience,andstorytelling,whiletechnologyquietlymanagesthelogisticsandsustainabilitydatabehindthescenes.”foodsystemsarealreadyunderway,drivenbysustainabilityimperatives,consumerdemandforauthenticity,andtheriseofnewtechnologies.Forthehospitalityandfoodserviceindustry,thisrepresentsbothachallengeandanopportunity.Byembracingtheseshiftstheindustrycanbepartofthetransformationofnotonlywhatweeat,butofhowfoodissourced,prepared,andexperienced.Itisacollectivejourneyinwhicheverystakeholder–fromfarmerstochefstoconsumers–playsavitalroleinshapingamoresustainableandmeaningfulfutureforfood.TREND3ANewErafLeadershipTREND3Human-CentricLeadershipastheFutureofWorkHuman-centricityandemotionalintell