2026年托业考试听力模拟测试及答案

2026年托业考试听力模拟测试及答案考试时长：120分钟满分：100分试卷名称：2026年托业考试听力模拟测试及答案考核对象：托业考试备考者（中等级别）题型分值分布：-判断题（总共10题，每题2分）总分20分-单选题（总共10题，每题2分）总分20分-多选题（总共10题，每题2分）总分20分-案例分析（总共3题，每题6分）总分18分-论述题（总共2题，每题11分）总分22分总分：100分---一、判断题（每题2分，共20分）请判断下列陈述是否正确，正确填“T”，错误填“F”。1.Thespeakerisrecommendingahotelforbusinesstrips.2.Theconversationistakingplaceinarestaurant.3.Thewomanisaskingforadiscountonapurchase.4.Themaniscomplainingaboutthecompany’stransportationpolicy.5.Thedialogueisaboutbookingaflight.6.Thewomanisinquiringaboutajobapplicationstatus.7.Themanisdiscussingaprojectdeadlinewithhiscolleague.8.Theconversationisaboutabankaccountissue.9.Thespeakerisgivingdirectionstoamuseum.10.Thedialogueisbetweenacustomerandasalesperson.---二、单选题（每题2分，共20分）请选择最符合题意的选项。1.Whatisthemaintopicoftheconversation?A.AbusinessmeetingagendaB.AhotelreservationprocessC.AtravelitinerarydiscussionD.Acompanypolicyreview2.Wheredoesthedialoguelikelytakeplace?A.Anairportcheck-incounterB.AcorporateofficelobbyC.AhotelreceptiondeskD.Atrainstationplatform3.Whatisthewoman’sprimaryconcern?A.ThepriceoftheproductB.ThedeliverytimeoftheserviceC.ThequalityoftheitemD.Theavailabilityoftheitem4.Howdoesthemanfeelaboutthetransportationoption?A.SatisfiedwiththecurrentarrangementB.DissatisfiedwiththelackofflexibilityC.IndifferentaboutthechangesD.Confusedabouttheschedule5.Whatisthepurposeofthecall?A.TocancelapreviousreservationB.ToconfirmaflightbookingC.TorequestarefundforaserviceD.Toapologizeforamissedmeeting6.Whatistheman’srequestregardingthejobapplication?A.TorescheduleaninterviewB.ToreceiveasalaryadjustmentC.TogetfeedbackonhisresumeD.Toinquireaboutthenextsteps7.Whatisthedeadlinefortheproject?A.NextMondayB.ThisFridayC.TheendofthemonthD.Bytheendofnextweek8.Whatistheissuewiththebankaccount?A.AdepositdelayB.AnincorrecttransactionfeeC.AmissingstatementD.Apasswordresetrequirement9.Howdoesthespeakerdescribethemuseum’slocation?A.NearthecitycenterB.AcrosstheriverC.BehindthelibraryD.Nexttothetrainstation10.Whatisthesalespersonoffering?A.AloyaltydiscountB.AfreetrialperiodC.Alimited-timepromotionD.Abulkpurchasediscount---三、多选题（每题2分，共20分）请选择所有符合题意的选项。1.Whatdetailsarediscussedaboutthehotel?A.TheroomavailabilityB.TheproximitytobusinesscentersC.ThemealplanoptionsD.Thecancellationpolicy2.Whatarethereasonsfortheman’sdissatisfactionwithtransportation?A.ThelimitedroutesB.ThehighcostC.ThelongwaitingtimesD.Thelackofeveningservices3.Whatinformationdoesthewomanprovideabouttheproduct?A.ThecoloroptionsB.ThewarrantyperiodC.ThepricerangeD.Theshippingcosts4.Whatarethekeypointsinthejobapplicationdiscussion?A.TherequiredqualificationsB.TheexpectedsalaryC.TheinterviewformatD.Thestartdate5.Whatarethedetailsabouttheprojectdeadline?A.ItisateameffortB.ItistiedtoaclientrequestC.ItisflexibleD.Itisnon-negotiable6.Whatarethepossiblesolutionstothebankaccountissue?A.ContactingthebranchB.OnlineaccountverificationC.UpdatingthepasswordD.Submittinganewform7.Whatarethelandmarksmentionedinthedirections?A.TheriverB.ThelibraryC.TheclocktowerD.Thesupermarket8.Whatarethetermsofthesalespromotion?A.A10%discountB.FreeshippingC.Abuy-one-get-oneofferD.Amoney-backguarantee9.Whatarethecommonconcernsaboutthetransportationpolicy?A.Thecost-effectivenessB.TheenvironmentalimpactC.ThesafetymeasuresD.Thepunctuality10.Whatarethestepstoresolvethecustomer’sissue?A.EscalatingtoamanagerB.OfferingareplacementC.ProvidingarefundD.Explainingthepolicy---四、案例分析（每题6分，共18分）案例1：场景：一位客户（Woman）向客服（Man）投诉公司班车延误，要求解决方案。对话片段：-Woman:"I’vebeenwaitingforthebusfor30minutes,andit’sstillnothere.Canyoutellmewhenitwillarrive?"-Man:"Iapologizeforthedelay.Thedriverisstuckintraffic.Heshouldbeherein15minutes.Wouldyoulikemetoarrangeataxiforyou?"-Woman:"Yes,please.AndI’dliketoknowifIcangetarefundforthisinconvenience."-Man:"Certainly.I’llprocessyourrefundimmediately.Thankyouforyourpatience."问题：1.Whatisthemainissue?2.Whatistheproposedsolution?3.Whatisthecustomer’srequest?案例2：场景：一位求职者（Woman）询问招聘经理（Man）关于面试流程。对话片段：-Woman:"Ireceivedyouremailabouttheinterview.Couldyoupleaseclarifytheformat?Isitapanelintervieworone-on-one?"-Man:"Itwillbeaone-on-oneinterviewwiththehiringmanager.Thedurationisabout30minutes.Pleaseprepareyourresumeandabriefself-introduction."-Woman:"Thankyou.Whatarethekeycompetenciestheyarelookingfor?"-Man:"Strongcommunicationskillsandproblem-solvingabilities.Also,experienceinprojectmanagementisaplus."问题：1.Whatistheformatoftheinterview?2.Howlongwilltheinterviewlast?3.Whatskillsareemphasized?案例3：场景：一位顾客（Woman）咨询酒店前台（Man）关于健身房的使用规则。对话片段：-Woman:"I’dliketousethegym,butI’mnotsureifIneedaseparatemembership."-Man:"Allguestshaveaccesstothegymforfree.However,youmustbookatimeslotinadvance.Thehoursarefrom6AMto10PM."-Woman:"Great.Doyouhaveanyfitnessclassesscheduledtoday?"-Man:"Yes,wehaveyogaat7PMandaspinningclassat8PM.Youcanjoinwithoutbooking."问题：1.Isthegymincludedinthehotelstay?2.Whatarethegymoperatinghours?3.Whataretheavailablefitnessclasses?---五、论述题（每题11分，共22分）论述1：场景：一位商务旅客（Woman）在酒店前台（Man）处预订房间，询问设施和服务。对话片段：-Woman:"I’dliketobookaroomforthreenights.Couldyoutellmeabouttheamenities?"-Man:"Certainly.WeofferfreeWi-Fi,amini-fridge,andacoffeemachine.Theroomalsoincludesaflat-screenTVandairconditioning."-Woman:"Whataboutbreakfast?Isitincluded?"-Man:"Yes,ourhotelprovidesacomplimentarybuffetbreakfast.It’sservedfrom6:30AMto10:00AM."-Woman:"Great.Anddoyouhaveabusinesscenterformeetings?"-Man:"Absolutely.Wehaveafullyequippedconferenceroomavailableforrent."问题：请分析该对话中，酒店前台如何有效地满足客户需求并促成预订。论述2：场景：一位求职者（Man）在电话中与人力资源经理（Woman）讨论工作职责。对话片段：-Man:"I’minterestedinthemarketingposition.Couldyoudescribethedailytasks?"-Woman:"Certainly.You’llberesponsibleforsocialmediamanagement,contentcreation,andanalyzingcampaignperformance.Wealsoexpectyoutocollaboratewiththedesignteam."-Man:"Whataboutthereportingstructure?"-Woman:"You’llreportdirectlytothemarketingdirector.Theteamissmall,socommunicationiskey."-Man:"Soundschallengingbutexciting.Whataretheperformancemetrics?"-Woman:"Wetrackengagementrates,conversionrates,andROI.Successwillbemeasuredbymeetingquarterlytargets."问题：请分析该对话中，人力资源经理如何清晰地传达职位要求，并吸引求职者。---标准答案及解析---一、判断题答案1.T2.F3.T4.T5.F6.T7.T8.F9.T10.T解析：1.T-Thespeakermentionsbusinesstravelneeds,aligningwithhotelrecommendations.2.F-Thesettingisimpliedtobeanofficeorcallcenter,notarestaurant.3.T-Thewomanexplicitlyasksforadiscount.4.T-Themanexpressesdissatisfactionwithtransportationpolicies.5.F-Thefocusisonajobapplication,notflights.6.T-Thewomandiscussesherapplicationstatus.7.T-Themanmentionsaprojectdeadline.8.F-Theconversationisaboutajob,notabankaccount.9.T-Thespeakergivesmuseumdirections.10.T-Thedialogueisbetweenacustomerandsalesperson.---二、单选题答案1.B2.C3.A4.B5.B6.C7.B8.B9.C10.C解析：1.B-Thehotelreservationcontextiscentral.2.C-Ahotelreceptionisthemostlikelylocation.3.A-Priceistherepeatedconcern.4.B-Theman’stonesuggestsdissatisfaction.5.B-Flightconfirmationistheprimarytopic.6.C-Themanasksforfeedbackonhisresume.7.B-"ThisFriday"isexplicitlymentioned.8.B-Atransactionfeeissueisimplied.9.C-"Behindthelibrary"isthedescribedlocation.10.C-Alimited-timepromotionismentioned.---三、多选题答案1.A,B,C2.A,B,C3.A,B,C4.A,B,C5.A,B,D6.A,B,C7.A,B,C8.A,B,C9.A,B,C10.A,B,C解析：1.A,B,C-Hoteldetailsincluderoomavailability,businessproximity,andmealplans.2.A,B,C-Themanciteslimitedroutes,highcost,andlongwaits.3.A,B,C-Thewomandiscussescolor,warranty,andprice.4.A,B,C-Thediscussioncoversqualifications,salary,andinterviewformat.5.A,B,D-Theprojectisteam-based,tiedtoclientneeds,andnon-negotiable.6.A,B,C-Solutionsincludebranchcontact,onlineverification,andpasswordupdates.7.A,B,C-Landmarksincludetheriver,library,andclocktower.8.A,B,C-Promotiontermsincludediscount,freeshipping,andbuy-one-get-one.9.A,B,C-Concernsarecost,environmentalimpact,andsafety.10.A,B,C-Stepsincludeescalation,replacement,andrefund.---四、案例分析答案案例11.Themainissueisthebusdelay.2.Theproposedsolutionisataxiarrangement.3.Thecustomerrequestsarefund.解析：Thecustomer’sfrustrationisclear,andthemanaddressesitbyofferingataxiandprocessingarefund,demonstratingcustomerservicebestpractices.案例21.Theinterviewformatisone-on-one.2.Thedurationis30minutes.3.Keycompetenciesarecommunicationandproblem-solving.解析：Themanagerprovidesstructuredinformation,helpingthecandidatepreparewhileemp