2026年空乘专业招聘英语听说能力测试题目集

2026年空乘专业招聘英语听说能力测试题目集一、听力理解（共10题，每题2分，总计20分）（注：本部分为模拟场景对话，考生根据问题选择最恰当的答案）1.题目：Passenger:"Excuseme,IthinkIleftmywalletontheplane."Stewardess:"______."A."Don’tworry,we’llfinditforyou."B."Wheredidyouputit?"C."Didyouchecktheoverheadbin?"D."Youshouldhavekeptitwithyou."答案：A解析：空乘人员应主动协助乘客查找失物，选项A最符合职业规范。2.题目：Passenger:"I’dliketoupgradetobusinessclassifpossible."Stewardess:"______."A."I’msorry,buttheflightisfullybooked."B."Wouldyoulikeacupofcoffee?"C."Sure,I’llcheckyouravailablemiles."D."Youcan’trequestupgradesatthisstage."答案：C解析：空乘需先核实乘客资格再答复，选项C体现专业流程。3.题目：Passenger:"Thebabyiscrying;canyoubringsomemilk?"Stewardess:"______."A."I’llbringitinaminute."B."Milkisnotprovidedonthisflight."C."Doyouhaveaformularequest?"D."Cryingbabiesarenotallowedonplanes."答案：C解析：空乘需确认具体需求，选项C更体贴且专业。4.题目：Passenger:"Myconnectingflightisdelayed;whatshouldIdo?"Stewardess:"______."A."There’snothingwecandoaboutdelays."B."Followthesignstothedelayarea."C."I’llassistyouwithrebooking."D."Youshouldcontacttheairlinedirectly."答案：C解析：空乘需提供实际帮助，选项C体现责任意识。5.题目：Passenger:"Thismealdoesn’tlookappealing.CanIgetsomethingelse?"Stewardess:"______."A."I’msorry,butthat’stheonlyoption."B."Wouldyoulikeavegetarianchoice?"C."Tellmeyourdietaryrestrictions."D."Thechefwon’tmakechangesforoneperson."答案：B解析：空乘应先询问替代选项，选项B更灵活。6.题目：Passenger:"Ifeelunwell;doyouhaveanymedicine?"Stewardess:"______."A."I’mnotallowedtogivemedicinetopassengers."B."Here’sapainkiller;takeoneifneeded."C."Youshouldseetheflightdoctorifpossible."D."I’llreportyourconditiontothecrew."答案：C解析：空乘需引导乘客正确处理健康问题，选项C最稳妥。7.题目：Passenger:"CanIusemylaptopduringtakeoff?"Stewardess:"______."A."Yes,butensureit’sinairplanemode."B."Laptopsarenotallowedduringtakeoff."C."Youcanuseitafterwereachcruisingaltitude."D."Onlyauthorizeddevicesarepermitted."答案：C解析：空乘需说明安全规定，选项C准确且符合实际操作。8.题目：Passenger:"Ineedtomakeaninternationalcall.Where’stheWi-Fi?"Stewardess:"______."A."Wi-Fiisnotavailableonthisflight."B."TheloungehasfreeWi-Fi."C."Youcanusethein-flightcallingservice."D."Checkyourphoneforahotspotoption."答案：C解析：空乘需推荐机上服务，选项C最实用。9.题目：Passenger:"Theseatnexttomeisuncomfortable.CanIswitch?"Stewardess:"______."A."I’msorry,butseatsareassigned."B."Ifsomeoneiswillingtoswitch,Icanarrangeit."C."I’llcheckwiththecabincrew."D."Youcan’trequestseatchangesatthistime."答案：B解析：空乘需协调解决，选项B体现灵活性。10.题目：Passenger:"What’stheweatherlikeatthedestination?"Stewardess:"______."A."Idon’thavethatinformation."B."It’ssunnywithahighof25°C."C."Youcanchecktheairportwebsite."D."Weatherupdatesaren’tpartofmyduties."答案：B解析：空乘可提供基本信息，选项B最符合乘客需求。二、情景对话模拟（共5题，每题4分，总计20分）（注：考生需根据场景补全空缺的空乘回应）1.题目：Passenger:"I’mafraidofflying.Canyouhelpme?"Stewardess:"______."答案："Iunderstandyourconcerns.Herearesometipstostaycalm—breatheslowly,focusonthehorizon,andletmeknowifyouneedablanketoraglassofwater."解析：空乘需安抚乘客并提供实际帮助，体现同理心。2.题目：Passenger:"Theflightattendantgavemethewrongdrink."Stewardess:"______."答案："I’mverysorryforthaterror.Letmecheckthemanifestandreplaceitimmediately.Wouldyoulikesomethingelse?"解析：空乘需立即纠正错误并询问需求，展现责任感。3.题目：Passenger:"CanIbringsnacksontheplane?"Stewardess:"______."答案："You’reallowedtobringsealedsnacks.However,noliquidsover100mlarepermittedduetosecurityregulations.Letmeseeyourbag."解析：空乘需明确规定并执行检查，符合安全要求。4.题目：Passenger:"Mychild’searsarehurtingfromthepressurechange."Stewardess:"______."答案："Tryswallowingorchewinggumtoequalizethepressure.Ifitpersists,Icangiveyouadecongestantifneeded."解析：空乘需提供缓解方法并备选方案，专业且贴心。5.题目：Passenger:"Ididn’treceivemyboardingpass."Stewardess:"______."答案："Don’tworry,I’llprintanewoneforyourightnow.PleaseshowyourIDtoverifyyouridentity."解析：空乘需迅速解决问题并强调身份验证，确保流程合规。三、英语口语表达（共5题，每题4分，总计20分）（注：考生需就特定场景用英语完成简短发言）1.题目：Explainhowyouwouldassistapassengerwithamedicalemergency.参考答案："First,I’dassessthesituationandaskiftheyneedhelp.Then,I’dnotifythecabincrewandflightdoctor,andprovidebasicfirstaidlikeoxygenorapillow.I’dalsostaywiththemuntilmedicalsupportarrives."2.题目：Describehowyouwouldhandleadisruptivepassengerduringturbulence.参考答案："I’dcalmlyremindthemtofastentheirseatbeltsandfollowsafetyinstructions.Ifthebehaviorcontinues,I’dinformthepilotandusede-escalationtechniquestoensurecompliancewithoutescalatingthesituation."3.题目：Talkaboutatimeyoudealtwithapassengerwhowasunhappywithaservice.参考答案："Once,apassengercomplainedaboutthemealquality.Iapologized,offeredacomplimentaryupgrade,andfolloweduptoensuretheirsatisfaction.Goodcommunicationresolvedtheissue."4.题目：Explaintheimportanceofculturalsensitivityinyourrole.参考答案："Culturalsensitivityhelpsmerespectdiverseneeds,fromdietaryrestrictionstocommunicationstyles.Forexample,somepassengersmaypreferquietinteractions,whileothersaremoredirect."5.题目：Describehowyouwouldpromotein-flightsafetytofirst-timeflyers.参考答案："I’dexplainthesafetyfeaturesstepbystep,likehowtouseoxygenmasksandlifevests.I’dalsoencouragethemtoaskquestionsandreassurethemthatflyingisverysafe."四、阅读理解（共5题，每题4分，总计20分）（注：考生需根据英文段落回答问题）1.题目：Readthepassageandanswerthequestion:"Asaflightattendant,yourprimarydutyistoensurepassengersafetyandcomfort.Thisincludespre-flightchecks,emergencyprocedures,andattendingtoindividualneeds.Professionalismandempathyarekeytohandlingdiversesituations."Question：Whatisthemainroleofaflightattendant?答案：Ensuringpassengersafetyandcomfort.解析：首句明确指出核心职责，为答案依据。2.题目：Readthepassageandanswerthequestion:"Liquidsover100mlareprohibitedincarry-onluggageduetosecurityprotocols.Passengersmustcomplyorfaceconfiscation.However,sealedbabyfood,medicalliquids,andsmallmedicaldevicesareexceptionswithproperdeclaration."Question：Whataretheexceptionstotheliquidrestriction?答案：Sealedbabyfood,medicalliquids,andsmallmedicaldevices.解析：末句列举例外情况，为答案来源。3.题目：Readthepassageandanswerthequestion:"Duringemergencies,flightattendantsmustremaincalmandfollowstandardizedprotocols.Thisincludesdirectingpassengerstoexits,administeringfirstaid,andcommunicatingwiththecockpit.Trainingiscontinuoustoprepareforunexpectedscenarios."Question：Whatmustflightattendantsdoduringemergencies?答案：Remaincalm,directpassengers,administerfirstaid,andcommunicatewiththecockpit.解析：中间段落列出具体行动，为答案依据。4.题目：Readthepassageandanswerthequestion:"Customerserviceinaviationrequiresadaptingt