青岛酒店管理职业技术学院单招英语模拟试题含答案

青岛酒店管理职业技术学院单招英语模拟试题含答案第一部分：词汇与语法结构（本大题共30小题，每小题1分，共30分。在每小题列出的四个备选项中，只有一项是符合题目要求的，请将其代码填涂在答题卡相应位置上。）1.—Hello,thisisReception.CanIhelpyou?—Yes,I’dliketo_______aroomfortwonights.A.orderB.bookC.demandD.require2.TheweatherinQingdaoispleasantinsummer,_______itcanbequitecoldinwinter.A.andB.butC.orD.so3.Itisimportantforahotelmanagertokeep_______withthelatestmarkettrends.A.updatedB.updatingC.toupdateD.update4.Ididn’thearthephonering.I_______asleep.A.mustbeB.musthavebeenC.shouldbeD.shouldhavebeen5.Thisisthehotel_______IstayedwhenIvisitedQingdaolastyear.A.whichB.thatC.whereD.when6.—Wouldyoumindopeningthewindow?—_______.A.Yes,pleaseB.No,goaheadC.Yes,I’dlovetoD.No,Idon’t7.Thenumberoftouristsvisitingthecity_______increasingrapidlysincethehigh-speedrailwaywasbuilt.A.isB.areC.hasbeenD.havebeen8.Pleasemakesuretoturnoffthelightsbeforeyou_______theroom.A.leaveB.willleaveC.leftD.hadleft9._______hardheworks,heneverseemstogetpromoted.A.AlthoughB.HoweverC.NomatterD.Evenif10.Thecustomerservicedepartmentislocatedon_______thirdfloorofthebuilding.A.aB.anC.theD./11.IfI_______you,Iwouldacceptthejobofferatthatfive-starhotel.A.wasB.amC.wereD.be12.Sheisnotonlygoodatcooking_______alsoexcellentattableservice.A.butB.andC.orD.so13.Welookforwardto_______youatthehotelsoon.A.seeB.seeingC.sawD.seen14.ThemealwassodeliciousthatIaskedthechefforthe_______.A.menuB.billC.recipeD.order15.You_______parkyourcarhere;itisanemergencyexit.A.mustn’tB.needn’tC.shouldn’tD.can’t16.Bythetimewegottotherestaurant,theguests_______.A.leftB.hadleftC.haveleftD.wereleaving17.Thistextbookis_______forstudentswhowanttolearnhotelmanagement.A.intendedB.expectedC.decidedD.planned18.Theteachertoldus_______lateforclassagain.A.notbeB.nottobeC.don’tbeD.tonotbe19.—I’msorryforbeinglate.—Itdoesn’tmatter.Themeeting_______forfiveminutes.A.hasjuststartedB.juststartedC.hasonlybeenonD.hadjuststarted20.Thereason_______herefusedtheinvitationisunclear.A.whyB.becauseC.forD.as21._______isbelievedthattourismplaysakeyroleinthelocaleconomy.A.ThisB.ThatC.ItD.What22.Ihavetwoapples.Oneisforyou,and_______isforyoursister.A.anotherB.otherC.theotherD.others23.Thenewhotel,_______openedlastmonth,isverypopularamongyoungpeople.A.thatB.whichC.whoD.whose24.HespeaksEnglish_______fluentlyashisbrother.A.asB.soC.moreD.much25.Couldyoupleasetellme_______?A.whereisthepostofficeB.wherethepostofficeisC.wherewasthepostofficeD.wherethepostofficewas26.Before_______tothecustomer,themanagercheckedthecomplaintlog.A.speakingB.spokeC.speakD.speaks27.Themoreyoupractice,_______youwillbeatservingguests.A.thebetterB.betterC.thebestD.best28.Alltheemployees_______towearuniformsduringworkinghours.A.requireB.requiredC.arerequiredD.requiring29.Iremember_______himsomewhereinthehotellobby.A.toseeB.seeingC.sawD.seen30.Thepriceoftheroomincludesbreakfast,_______itdoesnotincludelunch.A.butB.soC.andD.or第二部分：完形填空（本大题共20小题，每小题1.5分，共30分。在每小题列出的四个备选项中，只有一项是符合题目要求的，请将其代码填涂在答题卡相应位置上。）Hospitalityisaboutmakingpeoplefeelwelcome,comfortable,andwelltakencareof.Itisakeypartofthetravelandtourismindustry.Whetheryouareworkinginahotel,arestaurant,oratravelagency,yourmaingoalistoprovideexcellentservicetoyour__31__.Workinginthehospitalityindustrycanbevery__32__,butitalsorequiresalotofhardworkandpatience.Oneofthemostimportantqualitiesforahospitalityworkerisgood__33__skills.Youneedtobeabletounderstandwhattheguestneedsandrespond__34__.Ifaguesthasaproblem,youshouldlistencarefullyandtrytofindasolution__35__.Inahotelsetting,thefrontdeskisoftenthefirstpointof__36__forguests.Thereceptionistcreatesthefirstimpressionofthehotel.Therefore,awarmsmileanda__37__greetingareessential.Ifthereceptionistisrudeor__38__,theguestmayimmediatelyfeelunwelcome.Ontheotherhand,afriendlyandprofessionalreceptionistcanmakeaguestfeelathome,__39__iftheyaretiredfromalongjourney.Anotherimportantaspectofhospitalityis__40__.Acleanroom,aneatlysettable,andawell-maintainedenvironmentshowgueststhatyoucareabouttheir__41__andhealth.Noonewantstostayinadirtyhoteloreatina__42__restaurant.Attentiontodetailiscrucial.Forexample,makingsurethetowelsarefreshandthebedisperfectlymadecan__43__abigdifference.Culturalawarenessisalso__44__intoday'sglobalizedworld.Guestscomefromdifferentcountriesandbackgrounds.Whatisconsideredpoliteinoneculturemightbe__45__inanother.Forinstance,insomecultures,itispoliteto__46__eyecontact,whileinothers,itmightbeseenasaggressive.Agoodhospitalityworkerrespectsthesedifferencesandtriesto__47__everyoneappropriately.Furthermore,teamworkisvital.Ahotelcannotfunction__48__thecooperationofalldepartments.Housekeeping,kitchenstaff,frontoffice,andmanagementmustworktogethertoensureasmooth__49__fortheguest.Ifonedepartmentfails,itcanaffecttheoverallexperience.Inconclusion,acareerinhospitalityisrewardingforthosewhoenjoyhelpingothers.Itoffersthechancetomeetpeoplefromallovertheworldanddevelopvaluableskills.Byfocusingonservice,cleanliness,culturalrespect,andteamwork,youcansucceedinthis__50__industry.31.A.bossesB.guestsC.friendsD.colleagues32.A.boringB.tiringC.rewardingD.dangerous33.A.writingB.computerC.communicationD.management34.A.slowlyB.rudelyC.politelyD.lazily35.A.quicklyB.latelyC.happilyD.sadly36.A.departureB.contactC.eatingD.sleeping37.A.loudB.coldC.friendlyD.silent38.A.helpfulB.cheerfulC.unhelpfulD.kind39.A.especiallyB.rarelyC.hardlyD.never40.A.cleanlinessB.speedC.priceD.size41.A.moneyB.comfortC.timeD.luggage42.A.cleanB.busyC.famousD.dirty43.A.makeB.takeC.doD.get44.A.uselessB.importantC.easyD.difficult45.A.rudeB.politeC.commonD.strange46.A.avoidB.makeC.breakD.hold47.A.treatB.cheatC.ignoreD.punish48.A.withB.byC.forD.without49.A.flightB.mealC.experienceD.job50.A.boringB.excitingC.terribleD.simple第三部分：阅读理解（本大题共20小题，每小题2分，共40分。在每小题列出的四个备选项中，只有一项是符合题目要求的，请将其代码填涂在答题卡相应位置上。）PassageAQingdao,abeautifulcoastalcityineasternChina,isfamousforitsbeaches,beer,andGermanheritage.Everyyear,millionsoftouristsflocktothiscitytoenjoytheseabreezeanddeliciousseafood.IfyouareplanningatriptoQingdao,herearesomemust-visitplaces.First,theZhanQiao(Pier)isthesymbolofthecity.Builtin1891,itstretchesintotheseaandoffersamagnificentviewoftheoceanandthecityskyline.AttheendofthepierstandstheHuilanPavilion,whichisapopularspotfortakingphotos.Second,BadaguanScenicAreaisknownforitsdiversearchitecture.Here,youcanfindmanyEuropean-stylevillassurroundedbytreesandflowers.TheroadsarenamedaftereightfamouspassesinChina,hencethename"Badaguan"(EightGreatPasses).Itisaperfectplaceforaleisurelywalkorabicycleride.Third,notriptoQingdaoiscompletewithoutvisitingtheTsingtaoBeerMuseum.Locatedintheoldbrewery,themuseumintroducesthehistoryofTsingtaoBeer,whichisworld-renowned.Visitorscanlearnaboutthebrewingprocessand,ofcourse,tastethefreshbeer.Finally,theNumber2BathingBeachisoneofthebestbeachesinthecity.Thewaterisclean,andthesandissoft.Itisanidealplaceforswimmingandsunbathingduringthesummermonths.Qingdaoisacitywherehistorymeetsmodernity.Whetheryouareinterestedinculture,history,orjustwanttorelaxbythesea,Qingdaohassomethingtoofferyou.51.WhatisQingdaofamousforaccordingtothepassage?A.Mountainsandrivers.B.Beaches,beer,andGermanheritage.C.Modernskyscrapers.D.TraditionalChineseopera.52.WhenwastheZhanQiaobuilt?A.In1891.B.In1991.C.In1881.D.In1901.53.Whyisthescenicareacalled"Badaguan"?A.Becauseithaseightgates.B.Becauseithaseightbeaches.C.Becausetheroadsarenamedaftereightpasses.D.Becausethereareeightmuseums.54.WhatcanvisitorsdoattheTsingtaoBeerMuseum?A.Swiminthebeerpool.B.Buyoldbrewingequipment.C.Learnaboutbeerhistoryandtastebeer.D.MeettheGermanbrewer.55.WhichofthefollowingisNOTmentionedasafeatureoftheNumber2BathingBeach?A.Cleanwater.B.Softsand.C.Goodforswimming.D.Manywaterparks.PassageBWorkinginahotelcanbeademandingjob,butitisalsofullofvariety.OnedayyoumightbedealingwithaVIPguest,andthenextdayyoucouldbesolvingaplumbingissueinabathroom.However,thecoreofthejobremainsthesame:servingpeople.Therearevariousdepartmentsinahotel,eachwithitsownspecificduties.TheFrontOfficedepartmentisthefaceofthehotel.Receptionistscheckguestsinandout,handlereservations,andanswerinquiries.Theymustbeefficientandpoliteatalltimes.TheHousekeepingdepartmentisresponsibleforcleaningroomsandpublicareas.Theirworkiscrucialformaintaininghygieneandcomfort.Aroomthatisnotcleanedproperlywillleadtocomplaints.Housekeepersoftenworklonghoursanddophysicallydemandingwork,buttheircontributiontotheguest'sexperienceisimmense.TheFoodandBeverage(F&B)departmentincludesrestaurants,bars,androomservice.Chefspreparethefood,whilewaitersandwaitressesserveit.GoodF&Bservicerequiresnotonlydeliciousfoodbutalsoexcellentpresentationandcustomerserviceskills.Awaiterwhoremembersaguest'sfavoritedrinkcanmaketheguestfeelspecial.TheSalesandMarketingdepartmentfocusesonattractingnewcustomersandmaintainingrelationshipswithexistingones.Theypromotethehotelthroughvariouschannelsandorganizeeventstobringinbusiness.Finally,theEngineeringdepartmentensuresthatallfacilities,suchaselectricity,water,andelevators,areworkingcorrectly.Theyaretheproblem-solverswhenthingsbreakdown.Allthesedepartmentsmustworktogetherasateam.Adelayinhousekeepingcanmeanaroomisn'treadyforanewguest.Amistakeinthekitchencanruinaguest'sdinner.Cooperationandcommunicationarethekeystoasuccessfulhoteloperation.56.Whatisthecoreofworkinginahotel?A.Solvingplumbingissues.B.DealingwithVIPs.C.Servingpeople.D.Cleaningrooms.57.WhatisthemainresponsibilityoftheFrontOfficedepartment?A.Cookingfood.B.Cleaningrooms.C.Checkingguestsin/outandhandlingreservations.D.Fixingelectricity.58.WhyistheHousekeepingdepartmentimportant?A.Theycookthebestfood.B.Theymaintainhygieneandcomfort.C.Theysellrooms.D.Theydecoratethehotel.59.WhichskillisNOTmentionedasimportantforF&Bservice?A.Deliciousfood.B.Excellentpresentation.C.Customerserviceskills.D.Plumbingskills.60.Whatisthekeytoasuccessfulhoteloperationaccordingtothepassage?A.Individualeffort.B.Highsalary.C.Cooperationandcommunication.D.Largebuildings.PassageCEtiquetteisveryimportantinthebusinessworld,especiallyinthehospitalityindustry.Goodmannerscanhelpbuildtrustandrespectbetweencolleaguesandclients.Herearesometipsonbusinessetiquette.First,alwaysbeontime.Punctualityshowsthatyourespecttheotherperson'stime.Ifyouarelateforameeting,apologizeimmediatelyandexplainthereasonbriefly.Donotmakeahabitofbeinglate.Second,dressappropriately.Yourappearancereflectsyourprofessionalism.Inahotelsetting,uniformsareoftenrequired.Makesureyouruniformiscleanandpressed.Ifthereisnouniform,choosebusinesscasualorformalweardependingontheoccasion.Third,introduceyourselfandothersproperly.Whenmeetingsomeoneforthefirsttime,standup,shakehandsfirmly,andmakeeyecontact.Sayyournameclearly.Whenintroducingtwopeople,introducethepersonoflowerranktothepersonofhigherrank.Fourth,use"please"and"thankyou"frequently.Thesemagicwordscanmakeinteractionssmootherandmorepleasant.Evenifyouarebusyortired,neverforgettobepolite.Fifth,tablemannersmatter.Whendiningwithclientsorcolleagues,waitforeveryonetobeservedbeforeyoustarteating.Chewwithyourmouthclosedandavoidtalkingwithfoodinyourmouth.Placeyournapkinonyourlap.Sixth,mobilephoneusageshouldbelimited.Keepyourphoneonsilentorvibratemodeduringmeetingsormeals.Donotcheckyourphoneconstantly.Itgivestheimpressionthatyouarenotinterestedintheconversation.Finally,respectpersonalspace.Standatanappropriatedistancewhentalkingtosomeone.Donotinvadetheirpersonalbubble.Bemindfulofculturaldifferencesregardingpersonalspace.Byfollowingtheserules,youcanprojectaprofessionalimageandcreateapositiveenvironmentforeveryone.61.Whyispunctualityimportant?A.Itshowsyouarebusy.B.Itshowsrespectforothers'time.C.Itallowsyoutoleaveearly.D.Itisaruleineverycompany.62.Whatshouldyoudowithyouruniform?A.Wearitcasually.B.Makesureitiscleanandpressed.C.Decorateitwithpins.D.Changeitonlyonceaweek.63.Howshouldyoushakehands?A.Softlyandbriefly.B.Firmlyandwitheyecontact.C.Withonehandonly.D.Withoutlookingattheperson.64.Whenshouldyoustarteatingduringabusinessmeal?A.Assoonasthefoodarrives.B.Whenthehoststarts.C.Wheneveryoneisserved.D.Whenyouareveryhungry.65.Whatdoescheckingyourphoneconstantlyimply?A.Youareimportant.B.Youarewaitingforanemergency.C.Youarenotinterestedintheconversation.D.Youarebored.PassageDDearGuest,WelcometotheSeaviewHotel!Wearedelightedtohaveyouwithus.Toensureyourstayisascomfortableandenjoyableaspossible,pleasetakeamomenttoreadthefollowinginformation.Check-inandCheck-outOurstandardcheck-intimeis2:00PM,andcheck-outtimeis12:00PM.Ifyouarriveearly,wecanstoreyourluggageattheconciergedeskuntilyourroomisready.Latecheck-outcanberequestedsubjecttoavailabilityandmayincuranadditionalcharge.DiningThehotelrestaurant,"OceanBreeze,"isopendailyfrom6:30AMto10:30PM.Weofferabuffetbreakfastfrom6:30AMto9:30AM.Roomserviceisavailable24hoursaday.Pleasenotethatordersplacedafter11:00PMarelimitedtoaspecificlate-nightmenu.FacilitiesOurswimmingpoolislocatedontherooftopandisopenfrom9:00AMto9:00PM.Thefitnesscenterisaccessible24/7withyourroomkey.Foryourrelaxation,wealsohaveasaunaandsteamroominthespaarea.Wi-Fiiscomplimentarythroughoutthehotel.Thepasswordis"Seaview2024".HousekeepingDailyhousekeepingisprovided.Ifyouprefernottobedisturbed,pleasehangthe"DoNotDisturb"signonyourdoorhandle.Ifyouneedfreshtowelsorextraamenities,pleasedial"0"forthefrontdesk.SafetyandSecurityForyoursafety,pleaseusetheroomsafetostoreyourvaluables.Donotleavemoneyorpassportsinyourroomunattended.Incaseofanemergency,pleaseusethestairwells,nottheelevators.Emergencyexitsaremarkedonthebackofyourroomdoor.ContactUsIfyouhaveanyquestionsorneedassistance,ourfrontdeskstaffisavailable24hoursaday.Youcanreachusat0532-8888-9999orbypressing"0"onyourroomphone.Wehopeyouhaveawonderfulstay!Bestregards,TheManagementTeam66.Whatisthestandardcheck-intime?A.12:00PM.B.2:00PM.C.9:00AM.D.6:30PM.67.Whathappensifyouarriveearly?A.Youmustpayextra.B.Youcancheckinimmediately.C.Yourluggagecanbestored.D.Youmustwaitinthelobby.68.Whenisthebuffetbreakfastavailable?A.6:30AM-10:30PM.B.6:30AM-9:30PM.C.6:30AM-9:30AM.D.24hours.69.Howcanguestsaccessthefitnesscenter?A.Bypayingafee.B.Withapersonaltrainer.C.Withtheirroomkey.D.Onlyduringtheday.70.Whereshouldguestsstoretheirvaluables?A.Inthefrontdesklocker.B.Intheroomsafe.C.Inthecar.D.Inthesuitcase.第四部分：翻译（本大题共10小题，每小题2分，共20分。请将下列句子翻译成中文或英文。）71.Pleasemakesuretoturnofftheairconditionerwhenyouleavetheroom.72.Thehotelprovidesfreeshuttleservicetotheairport.73.Couldyoutellmewherethenearestsubwaystationis?74.Weapologizefortheinconveniencecaused.75.Ittakesabout30minutestodrivefromthehoteltothecitycenter.76.如果你需要任何帮助，请拨打前台电话。77.预订确认信已经发送到您的邮箱。78.这个房间有一个可以看到大海的阳台。79.我们酒店的员工训练有素，乐于助人。80.请问您有贵重物品需要寄存吗？第五部分：写作（本大题共1小题，共20分。）81.假设你是青岛酒店管理职业技术学院的一名学生，李华。你在青岛某五星级酒店的前台部实习。请用英语写一封电子邮件给你的外籍朋友Tom，向他介绍你的实习生活。内容包括：1.你实习的岗位和工作内容（如：接待客人、接听电话、处理预订等）；2.实习中遇到的挑战以及你是如何克服的；3.你对这份工作的感受以及未来的职业规划。词数：80-100词。______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________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