铁路客运服务英语课件 Project 5

铁路客运服务英语TicketGates

检票上车Project05ProjectFiveTicketGates•introduceandexplainhowtouseautomatedticketgatesinEnglish.•ensurepassengerspassthroughticketgatessuccessfullybyprovidingclearinstructions.•assistpassengerswhoencounterproblemsduringtheticketcheckingprocess.Youareagatestaff,guidingpassengerstoscantheirIDscorrectlytopassthroughtheautomatedgates.Youneedtoassistpassengers,especiallythoseunfamiliarwiththesystem,handleissueslikegateerrors,remindpassengersofboardingtimes,andmanagetheflowofpassengers,especiallyduringpeakhours.LearningObjectivesLearningContext◎Doyouknowhowtooperatetheautomatedticketgates?TrytothinkWarming-up01TrytodiscussWarming-up01◎Whatarethestandardinstructionsforusingtheself-serviceticketgateswithdifferenttypesofIDs?◎Whatshouldyousayanddoifapassenger’sIDisrejectedbythegate?02SkillsDevelopment02SkillsDevelopmentSkillsDevelopmentSentencePatternsPleaseuseautogatescorrectlytoboardfaster.请使用自动检票机快速进站。Pleasetouchyourcardonthereaderforafewseconds.请把卡放在读卡器上几秒即可。Pleasequeueheretoboardonplatform8.请您按顺序排队进站，8号站台上车。Ourticketgatedependsonyourcarriagenumber.Yourcarriageisclosertotheoppositegate.我们的检票口是根据您的车厢号来确定的。您的车厢靠近对面的检票口。Ticketgatesontheleftareodd-numbered/even-numbered.左边的检票口都是单数/双数的。12345SkillsDevelopmentSentencePatternsGate8issplitbetweenGate8Aand8B.Gate8Aisontheleft,andGate8Bisontheright.8号检票口分为8A、8B检票口，8A检票口在左边，8B检票口在右边。I’msorry,gatesforyourTrainG6278arenowclosed.Pleasegototheticketofficeforhelp.对不起，您乘坐的G6278次列车已经停止检票，请到售票处处理。Pleasebackout—theredlightsareon.ThentouchyouroriginalID.红灯亮起，无法检票。请您先往后退，稍后再刷您的身份证原件。Aftertheticketgate,pleaseusethefootbridgetogotothecorrespondingplatformforyourtrain.检票后，请由通道进入进站天桥，根据您列车所在站台进站乘车。6789SkillsDevelopmentSentencePatternsThereispriorityboardingatthisstationforPLApersonnel.军人优先检票。PleasescanyourvalidIDandpassthroughonebyone.请您扫描有效身份证件逐一通过闸机。Therearenovalide-ticketsonyourIDcard.您的身份证件上没有有效的电子客票。101112SkillsDevelopmentMr.Smithdoesnotknowhowtooperateautomatedticketgates.Heisaskingagatestaffforsomeadvice.01DialogueMr.Smith:Excuseme,couldyoushowmehowtousetheautomatedticketgate?GateStaff:Certainly,sir.DoyouhaveyourIDdocumentready?Mr.Smith:Yes,Ihavemypassport.GateStaff:Good.Forpassportusers,pleaseplaceitopenonthephotopagefacedownintheIDscanningarea.Then,pleaselookatthecameraforfacialrecognition.Mr.Smith:Isee.AndifIuseaChinaRailwayExpressPayCardore-ticket?SkillsDevelopmentMr.Smithdoesnotknowhowtooperateautomatedticketgates.Heisaskingagatestaffforsomeadvice.01DialogueGateStaff:Inthatcase,simplyplaceyourcardonthedesignated“TouchHere”area,orscantheQRcodeofyoure-ticket.Thegatewillopenaftersuccessfulvalidation.Mr.Smith:WhatshouldIdoifthegatedoesn’topenormycardisrejected?GateStaff:Pleasedon’tworry.Juststandclearandwavetoanystaffmembernearby.Weareheretohelpyouimmediately.Youcanalsousethemanualchannelnexttotheautomaticgates.Mr.Smith:Thankyouverymuchforyourhelp!GateStaff:You’rewelcome.Haveapleasantjourney!SkillsDevelopmentTrainG8908isnowboarding.02DialogueStationAnnouncement:Ladiesandgentlemen,trainG8908fromShijiazhuangtoBeijingWestisnowboarding.PassengersfortrainG8908,pleaseproceedtoTicketGates17A,17B.Thetrainisonplatform4.GateStaff:Passthroughonebyone,please.Theredlightsareon.Excuseme,sir,yourIDisdamaged.Pleaseseegatestafftoboard.GateStaff:(Afterchecking)Sorry,thisisforadifferenttrain.Wecan’tletyouthrough.SkillsDevelopmentTrainG8908isnowboarding.02DialoguePassenger:IsthistheticketgateforBeijingWest?GateStaff:ButthisisG8908forBeijingWest.PassengersforTrainK820,pleaseboardfromTicketGates7A,7B.Estimateddeparturetimeforyouis10:40.Pleasepaycloseattentiontostationannouncements.Passenger:Thankyou.Andwhat’sthedifferencebetweenGatesAandB?GateStaff:ThisstationhasbothAandBgateareas,sotoenableyoutoreachyourtraincarriagefaster.SkillsDevelopmentTheticketgatesforTrainG8908areclosed.Apassengerrunstothegatesinahurry.03DialogueStationAnnouncement:Ladiesandgentlemen,GatesarenowclosedforTrainG8908fromShijiazhuangtoBeijingWest.Passenger:Excuseme,isthistheticketgateforTrainG8908?GateStaff:Yes,sir.I’msorry,gatesforyourTrainG8908arenowclosed.Passenger:Butthereare2minutesleftbeforeboarding.Please,justgivemeachancetoboard.SkillsDevelopmentTheticketgatesforTrainG8908areclosed.Apassengerrunstothegatesinahurry.03DialogueGateStaff:Sorry,sir.Don’tjumpgates.Toensuresafety,ticketgatesforalltrainsleavingthisstationwillclose3minutesbeforedeparture.Passenger:WhatshouldIdonow?GateStaff:Don’tworry,sir.Pleaserebookattheticketoffice.Passenger:Whereistheticketoffice?GateStaff:Godownstairsbyescalatoroverthere,please.It’sonthefirstfloor.Passenger:Thanks.ListeningComprehensionSectionATrytofillintheblanksaccordingtowhatyouhear.03childrenbeforearmsbulkywideholderstouchreaderchangedproceedZ30716:53platform14No.4andNo.5ListeningComprehensionSectionBTrytojudgetrueorfalseaccordingtothedialogue.03FTFTT04CommunicativeExercisesExercise1Matchthewordsandphraseswiththepictures.A.readerB.ChineseGreenCardC.ExpressPaycardD.checkticketE.manualgatesF.automatedticketgateEDABCF04CommunicativeExercisesExercise2Trytotranslatefollowingannouncementsinto