《当代商务英语·商务涉外礼仪》-chapter 3

Module1OfficePartyDonAreyouplanningtoattendanofficeparty?Anofficepartygivesyoutheopportunitytocelebratetheholidaysorotheroccasionwithyourco-workers.Youshouldhavefun，butbecarefulabouthavingtoogoodatime.Herearetenofficepartydon'ts.Avoidingthemcansaveyourprofessionalreputation..Don'tdrinktoomuch.Alcohollowersyourinhibitionsandaltersyourjudgment.Itcanmakeyoudothingsyoumayregret.返回下一页Module1OfficePartyDonEvenifyouthinkyoucanhandleyouralcoholquitewell，onemixeddrinkoraglassofwineattheofficepartyshouldbeyourlimit.Remember，perceptioniseverything.Youdon'twanttolooklikeyou'redrinkingtoomuch，evenifalcoholhaslittleeffectonyou..Don'ttreattheofficepartylikeasinglesbar.Anofficepartygivesyouachancetoseeanothersideofyourco-workers.返回下一页上一页Module1OfficePartyDonHowever,youshouldn'ttrytogettoknowanyofthemtoowell.Jim(orJane)fromaccountingmaysuddenlylookalotmoreappealingunderbarlightsthancubiclelights.Ignoreyouranimalinstincts.Workplaceromancesorworse，onenightstandscanbedisastrous..Don'tflirtoractinasexuallyprovocativemanner.Yourflirtingmaybeentirelyinnocent，butthemessageitsendstoyourcolleaguesisn'tinnocent.返回下一页上一页Module1OfficePartyDonIfyouwanttoberespectedonaprofessionallevel，youshouldsavethissideofyourselfforpartieswithfriends..Don'twearsuggestiveclothing.Ifyouwouldn'twearittotheoffice，youshouldn'twearittotheofficeparty.Ofcourse，yourclothescanbemorefestivethanthoseyouweartowork(thinksequins，color，andsparkles)，buttheyshouldn'tberevealing.返回下一页上一页Module1OfficePartyDon.Don'tletyourguarddown(forgettobecareful).Peopletendtorelaxatofficeparties.Whenrelaxed，weletourguardsdownandrevealthingsaboutourselveswedon'twantourco-workerstoknow.Alcoholmaycontributetothistoo，sobesuretopaycarefulattentiontoitem..Don'ttelldirtyoroff-colorjokes.Thisruleholdstrueinoroutoftheoffice.Dirtyoroff-colorjokesmaybeoffensivetootherssoavoidtellingthem.返回下一页上一页Module1OfficePartyDon.Don'tusefoullanguage.Youmayfeelsocomfortableattheofficepartythatyouforgetyou'rereallyatwork.Keepbadlanguageincheckasitcouldmakeyoulookunprofessional..Don'ttalkaboutpeoplebehindtheirbacks.Justbecausesomeoneisabsentfromtheofficepartyitdoesn'tgiveyoureasontotalkabouthimbehindhisback.Inadditiontothefactthatit'sjustnotnice，thisperson'sfriendsmaybepresentandwordcouldgetbacktohim.返回下一页上一页Module1OfficePartyDon.Don'tbringuninvitedguests.Oftenofficepartiesareforemployeesonly.Don'tassumeit'sokaytobringyoursignificantotherorsomeoneelsewithoutaskingfirst..Don'tunderestimatetheimportanceofyourguest'sbehavior.Ifit'sokaytobringaguest，choosewisely.Invitesomeonewhowillbehaveappropriately.Thatmeansheorshewillsamerulesyouareexpectedtofollow.返回上一页下一页Module2CellPhoneEtiquetterevolutionwhensomebasicguidelinesneedtobelaiddown.Ithappenedwhene-mailexplodedonthesceneandpeoplestartedtolearnsomebasicdosanddon'tsaroundthenewmedium.Forexample，ifyoucopythebossinonane-mailmessagetoacolleague，itmeansthatyouarethroughkiddingaround.Nooneteachesthesethingsincompanytraining;theyarejustthingsthatgetlearned.返回下一页上一页Module2CellPhoneEtiquetteIntermsofcellphoneuse，therearesomerealabusesofwirelesstechnologybeingperpetratedallaroundus，andthetimehascometocreatesomesocialorderoutofthecellphonechaos.Thisisbynomeansanexhaustivelistsimplybecauseasthetechnologyevolves，newannoyingtraitswillsurelyemerge.Ifyoubringyourcellphonetowork，herearesomerulesofetiquetteyoushouldfollowtomakesureyoudon'toffendyourco-workersandyourboss，andpossiblyjeopardizeyourjob.返回下一页上一页Module2CellPhoneEtiquette.Donotsubjectdefenselessotherstocellphoneconversations.Whenpeoplecannotescapethebanalityofyourconversation，suchasonthebus，inacab，onagroundedairplane，oratthedinnertable，youshouldsparethem.Peoplearoundyoushouldhavetheoptionofnotlistening.Iftheydon't，youshouldn'tbebabbling..DonotsettheringertoplayBeethoven'sFiftheverytimethephonerings，oranyotherannoyingmelody.返回下一页上一页Module2CellPhoneEtiquetteIsitnotenoughthatphonesgooffeveryothersecond?Nowwehavetolistentosynthesizednonsense?.Turnthecellphoneoffduringpublicperformances.Wearenotevensurethisoneneedstobesaid，butgiventherepeatedviolationsofthisheretoforeunwrittenlaw，wefeltcompelledtoincludeit..Donotwearmorethantwowirelessdevicesonthebelt.Thishasn'tbecomeabigproblemyet.返回下一页上一页Module2CellPhoneEtiquetteButwithplentyoftechno-jokeyssportingpagersandphones，Batman-esqueutilitybeltsaresuretofollow.Let'snipthisoneinthebud..Donotdialwhiledriving.Inallseriousness，thismadnesshastostop.Thereareenoughpeopleintheworldwhohaveproblemsmasteringvehiclesandphonesindividually.Putthemtogetherandwehaveaserioushealthhazardonourhands.返回下一页上一页Module2CellPhoneEtiquette.Donotweartheearpiecewhenyouarenotonthephone.Thisisnotunlikebeingonthephoneandcarryingonanotherconversationwithsomeonewhoisphysicallyinyourpresence.Nooneknowsifyouarehereorthere.Verydisturbing..Donotspeaklouderonthecellphonethanyouwouldonanyotherphone.Thesethingshaveincrediblysensitivemicrophones，返回下一页上一页Module2CellPhoneEtiquetteandit'sgottentothepointwhereIcantellifsomeoneiscallingmefromacellbecauseofthewaytheyaretalking，nothowitsounds.Ifyoursignalcutsout，speakinglouderwon'thelp，unlessthepersonisactuallywithinearshot..Donotgrowtooattachedtothecellphone.Forobviousreasons，adependencyonconstantcommunicationisnothealthy.Atwork，gonuts.Athome，giveitarest.返回下一页上一页Module2CellPhoneEtiquette.Donotattempttoimpresswiththecellphone.Notonlyisusingacellphonenolongerimpressiveinanyway(unlessit'soneofthosereallycoolnewphoneswiththespaceagedesign)..Donotslamthecellphonedownonarestauranttablejustincaseitrings.ThisisnottheOldWest，andyouarenotagunslingersittingdowntoagameofpokerinthesaloon.返回下一页上一页Module2CellPhoneEtiquetteCouldyoupleasebealittlelessconspicuous?Ifitrings，you'llhearitjustaswellifit'sinyourcoatpocketorclippedonyourbelt.返回上一页下一页Module3E-mailEtiquetteOfallInternetactivities，e-mailisthemostpopular.Almost88percentofallInternetusersintheworldusee-mail.Accordingtothesurvey，approximately90percentofthosewhousetheInternetatworkuseittoaccessbusinesse-mail.Thereisagoodchanceforonetousee-mailtocommunicatewithothers，includingyourboss，colleagues，clients，orprospectiveemployers.Youmayfindalotofe-mailiswellwritten.返回下一页上一页Module3E-mailEtiquetteAlotofitisn't.Somemessagesgoonandonandon，untilfinallythequestionisasked.Sometimesthelengthisnecessaryothertimesthewritercouldhemoreconcise.Somemessagesgetrighttothepoint…alittletooquickly.Thewriterwastesnotimeaskingforwhatheorsheneedswithoutbotheringtobepolite.返回下一页上一页Module3E-mailEtiquetteSomepeopleoftenusesomesortofshorthandi.e“CanUplzsendinfooncareers?"Thismaybeappropriateforcommunicatingwithyourbuddiesthroughinstantmessaging，butnotforwritingtosomeoneyou'venevermet.Besides，beingalittlemorespecificmighthelpyoufindtheinformationfaster.Sometimesthereareglaringerrors，suchasmisspellingsandverypoorgrammar.返回下一页上一页Module3E-mailEtiquetteWecanonlyimaginewhataprospectiveemployerwouldthinkwhenreceivingapoorlywrittenmessage.Becauseyourcorrespondencesaysalotaboutyou，youshouldbeawareofsomebasice-mailetiquette，sometimesknownasetiquette.1.MannersandToneWhatthreewordshaveatotalofonly14lettersyetcarryagreatdealofmeaning?Peoplemaynotnoticethesewordswhenthey'rethere，返回下一页上一页Module3E-mailEtiquettebutifyouforgettousethem，you'llcomeacrosslookingdisrespectfulandungrateful.GiveUp?Theseverypowerfulwordsare“Please”and“ThankYou".Pleasetakemyadvice.Thisisn'tsomethingthatespeciallybothersone，butthereareotherswhoareverysensitivetobeingaddressedbytheirfirstnames.Whenindoubt，useMr.，Mrs.，orDr.(ifappropriate).返回下一页上一页Module3E-mailEtiquetteWhenyouarereplyingtoane-mailandthesenderoftheoriginalmessagehasusedhisorherfirstnameonly，thenyoucouldsafelyassumeitisokaytousethatperson'sfirstnameaswell.Toneisadifficultthingtoexplain.Rememberwhenyourparentswouldsay“Don'tusethattoneofvoicewithme，younglady(oryoungman)，”yourfeelingscomeacrossbythewayyousaysomething.返回下一页上一页Module3E-mailEtiquetteItiseasytochangeyourtonewhenyou'respeaking.Whenyou'rewritingit'sveryhardtodo.Wheneveryouwriteane-mail，youneedreadyourmessageoverseveraltimesbeforeyouhitsend.Ifyoudon'twanttosoundcurtordemanding，youshouldmakesurethatyoucomeacrossasrespectful，friendly，andapproachable.Sometimesjustrearrangingyourparagraphswillhelp.返回下一页上一页Module3E-mailEtiquetteIfyou'rewritingtosomeoneyou'vecommunicatedwithbefore，youmightwanttobeginbysaying“Ihopeyouarewell.”E-mailwritersoftenuseemoticonstoconveyacertaintone.Forthoseofyouwhodon'tknowwhattheseare，emoticonsarelittlefacesmadeupbyarrangingparentheses，colons，andsemi-colons.Usegoodjudgmenthere.Ifyouwritetosomeonefrequentlyandyouhavealessformalrelationship，thenemoticonsareokay.返回下一页上一页Module3E-mailEtiquetteIf,however,you'rewritingtoaprospectiveemployer,sticktowordsonly.Avoidwritingyourmessageusingalluppercaseletters.Itlookslikeyou'reshouting.Don'tuseall0letterseither.Somepeoplesayitwillmakeitseemlikeyou'remumbling.返回下一页上一页Module3E-mailEtiquette2.BeConciseandBeProfessionalWhenpossible，bebrief.Gettoyourpointasquicklyasyoucan.However,pleasedon'tleaveoutnecessarydetails.Ifprovidingalotofbackgroundinformationwillhelptherecipientansweryourquery，byallmeans，includeit.Youmayevenwanttoapologizeforbeingsowordyatthebeginningofthemessage.返回下一页上一页Module3E-mailEtiquetteYoungpeopleoftenuseallsortsofabbreviationsUinsteadofyou，2insteadoftoortoo，plzinsteadofplease，andthaaxinsteadofthanks.It'sfineforpersonale-mail.Businesse-mailshouldbemoreformal.Ofcourse，frequentlyusedabbreviationssuchasMr.andMrs.，FYI(foryourinformation)，inc.，andetcarefine.Takealookatyoure-mailaddress.Whatdoesitsayaboutyou?返回下一页上一页Module3E-mailEtiquetteAreyouasexymom@?Butdoyouwantaprospectiveemployertothinkso?Thinkofgettingamoreformaladdress.Perhapsyourfirstinitialandlastnamewouldbegood.Ifyou'rereallyattachedtoyouraddressanddon'twanttochangeit，consideraddingasecondoneforprofessionaluseonly.Ifyou'recurrentlyworking，youmayhaveacompanye-mailaccount.Donotusethisaddressforjobhuntingpurposes.Useapersonalaccountonly.返回下一页上一页Module3E-mailEtiquette3.MakeaGoodFirstImpressionE-mailismuchlessintrusivethanaphonecallandfasterthanaletter.Itmaybeyourintroductiontosomeoneyounevermetbefore.Takeyourtimeputtingtogetherawell-writtenmessage.Onceyouhitthesendbuttonyouwon'thaveanotherchance.Whilealotofpeopleunderstandtheimportanceoffollowingcertainruleswhenwritingabusinessletter,返回下一页上一页Module3E-mailEtiquettetheyoftenforgettheseruleswhencomposingane-mailmessage.Justincaseyou'veforgotten，letusrefreshyourmemory..Mindyourmanners:Thinkofthebasicrulesyoulearnedgrowingup，likesayingpleaseandthankyou.Addresspeopleyoudon'tknowasMr.，Mrs.，orDr.Onlyaddresssomeonebyfirstnameiftheyimplyit'sokaytodoso.返回下一页上一页Module3E-mailEtiquette.Watchyourtone:Merriam-Websterdefinestoneasan“accentorinflectionexpressiveofamoodoremotion.”Itisverydifficulttoexpresstoneinwriting.Youwanttocomeacrossasrespectful，friendly，andapproachable.Youdon'twanttosoundcurtordemanding..Beconcise:Gettothepointofyoure-mailasquicklyaspossible，butdon'tleaveoutimportantdetailsthatwillhelpyourrecipientansweryourquery.返回下一页上一页Module3E-mailEtiquette.Beprofessional:Thismeans，stayawayfromabbreviationsanddon'tuseemoticons(thoselittlesmileyfaces).Don'tuseacuteorsuggestivee-mailaddressforbusinesscommunications..Usecorrectspellingandpropergrammar:Useadictionaryoraspellchecker一whicheverworksbetterforyou.Whileyoucanwriteinaconversationaltone(contractionsareokay)，payattentiontobasicrulesofgrammar.返回上一页下一页Module4Top10WaystoAnnoyYourCo-workersDoyouwanttoknowhowtomakeyourcoworkershateyou?Followthisadvice.Thesearesurefirewaystoensureyourcoworkerswilllookforwardtothedayyouaregone.Avoidthesebehaviorsifyouwanttohelpcreateharmonyinyourworkplace..Talkloudlyonyourcellphone…Especiallyinthebathroom.Yourcoworkersdon'twanttolistentoyourcellphoneconversations.Theyarenotasentertainingtoanyoneastheyaretoyou.返回下一页上一页Module4Top10WaystoAnnoyYourCo-workersMoreimportantly，theydon'twanttohearyoutalkonyourphonewhileyouareinthebathroom.Itmakesthemuncomfortable..Takecreditforyourco-workers'contributionstoaproject.Whenyourbosscongratulatesyouonajobwelldone，don'tmentionthatyouhadalotofhelp.Whydoessheneedtoknowanyway?Teamwork,shmeam(各负其责)work.Bettertolooklikeyoudiditallonyourown.返回下一页上一页Module4Top10WaystoAnnoyYourCo-workersAnd，whenyouneedsomehelponthenextproject，wheredoyouthinkyourco-workerswillbe?Notonyourteam..Cometoworksick.Ifyouhaveacoldorastomachvirus，spreaditaround.Yourcoworkerswillthankyou.Onsecondthought，notheywon't.Well，hopefullythey'llhavethedecencytocallinsickandstopspreadingtheillnessfurther.返回下一页上一页Module4Top10WaystoAnnoyYourCo-workers.Shareeverythingwithyourco-workers.Yourco-workersareacuriousbunchsoitisintheirbestinterestsifyoutellthemeverythingaboutyourpersonallifeevenif,nomakethatespeciallyif,itmakesthemuncomfortable.Yourmottoshouldbe“toomuchinformationisneverenough"..Talktoyourco-workersaboutreligionandpolitics.Ah，religionandpolitics…twotopicsaboutwhicheveryoneisintotalagreement.Well，notexactly.返回下一页上一页Module4Top10WaystoAnnoyYourCo-workersYourco-workersmaybeverysensitiveaboutthesetopicssoifyouwanttooffendtheminahurry，makesuretheyknowwhyyourbeliefsaretheonlyrightones..Tellyourco-workersdirtyjokes.Everyoneappreciatesagoodjoke，right?Thatmaybetrue，butwhilemostpeopleappreciateagoodjoke，manyareputoffbydirtyjokes.It'snotyourproblemsokeeptellingthosejokes，butdon'tbesurprisedifyoufindyourselfaccusedofsexualharassmentoneday.返回下一页上一页Module4Top10WaystoAnnoyYourCo-workers.Spamyourco-workers.Forwardtonsofe-mailtoallyourco-workers.Thecontentdoesn'tmatter.Senditallchainletters，jokes，andpetitions.They'llbethinkingofyouastheykeephittingthatdeletebutton..Chewyourgumloudly.Nothingsoundsasyummyasthenoisemadebysomeonecrackingtheirchewinggumandsmackingtheirlips.Itmaydriveyourco-workerscrazy，butisn'tthatwhatyou'retryingtodo?返回下一页上一页Module4Top10WaystoAnnoyYourCo-workers.Don'tcarryyourownweightIfyoudon'tdoyourfairshareoftheworkrequiredbyyourdepartment，yourcoworkerswillhavetopickuptheslackThey'llbesoexhaustedfromdoingallthework，theywon'tbeabletothankyou.返回下一页上一页Module4Top10WaystoAnnoyYourCo-workers.Talkdowntoyourco-workersYoumaythinktalkingdowntoyourco-workerswillbuildyouup，butacondescendingattitudewillnotmakeyouappearstrongerItwill，however，makeyourco-workersresentyou.返回上一页下一页ABCforYouHowtoMakeSureYourE-mailGivesaGoodImpression

E-mailisincreasinglybecomingtheprimarywaymanyofuscommunicatewithoneanother.Often，peoplenevermeettheircolleaguesorclientsface-to-faceoreventalktothemonthetelephone.Theonlyimpressionothershaveofusmaybetheonetheygetwhentheyreadoure-mailmessages.Thatiswhyitissoimportanttotakegreatcareincomposingthosemessages.Beforeyouhitthesendbutton，askyo