旅游英语综合教程 （第四版） 课件 第1部分 Unit 2 Meeting Guests at the Airport

Unit2MeetingGuestsattheAirportUnitObjectives单元目标BackgroundKnowledge背景知识Listening

听力Speaking

口语Lead-in

导入

OverviewofWorldHeritages世界遗产概览目录CONTENTCaseStudy

案例分析ChinaComfortTravelChinaTravelServiceChinaInternationalTravelServiceLead-inLead-inMasterthebasicwordsandexpressionsaboutgreeting.Befamiliarwithsometermsrelatedtobaggageclaiming.UnitObjectives123Understandhowtomeetforeignguestsattheairportandleavethemniceimpressions.BackgroundInformationMeetingtouristsattheairportisthefirstimportantstepthroughoutthewholereceptionprocessintourism.Thereisasayingthatgoeslike“Wellbegunishalfdone,”emphasizingtheimportanceoftheverybeginninginservice.Whenyouareinaforeigncountry,thereisnothingwarmerthanbeinggreetedattheairportbysomeonewhoknowsyourname,speaksyourlanguageandwelcomesyouwithasmile.Theprocedureofmeetingandgreetingguestsattheairportincludesfindingtheguests,greetingthem,countingtheirnumber,andcheckingluggage.Thenyouleadthegueststothebus.EnsuretheguestisbeingattendedtowithoutanyhasslefromtheArrivalHall.Ensurethatpagingboardispreparedbeforehand.Makesurethattheguestnameisneatlywrittenontheboard.Whentheguestapproachesyou,youshouldgreettheguest:“Welcometoourcity”orifyouknowthattheguestisareturnguest,say:“Welcomeback.”Introduceyourselftotheguest.“MynameisJoanandIamyourlocalguidefromChinaInternationalTravelService,ZhejiangBranch.MayIshowyoutoourAirportLoungeforsomerefreshmentwhilethedriverbringsthecarover?”ListeningDialogueNewwordsandexpressions1.WorldExpo2.capacity3.efficient4.hub5.feature6.arangeof世博会容量效率高的中心是……的特色以……为特色一系列的DialogueNewwordsandexpressions7.facilities8.leisure9.convention10.magneticlevitationtrain11.showup12.streamline设施，设备（常用复数）休闲会议磁悬浮列车出现精简……使效率更高Listentothedialogueanddecidewhethereachofthefollowingstatementsistrue(T)orfalse(F).1.___Mr.Greentellsthetourguidethatheisgreatlyimpressedbytheefficiencyoftheairport.2.___Therearethreewaysforpeopletogofromtheairporttothedowntownarea.3.___AllthepeopleinthetourgrouphavearrivedtogetherintimeexceptJohnSmith.4.___JohnSmithwillhavetoapplyforaseparatevisaifhearrivesthenextday.5.___ThetourguideMengJunwillpickupJohnSmiththenextdayattheairport.TFFTT3.WhydidMr.Smithandhiswifefailtojointhetourgroup?_______________________________________________________B.Listentothedialogueagainandanswerthequestions.1.WhatdoesMengJunsayaboutthebigchangesoftheairporttoMr.Green?_______________________________________________________ThegovernmenthasdonealottomeettheneedsoftheWorldExpo.TheyfailedtoflytoTokyotojointhegroupbecauseofthebadweather.2.Howcanpeoplegotothedowntownareafromtheairport,accordingtothepassage?_______________________________________________________TherearethreewaystotransformpeoplefromtheairporttodowntownareaofShanghai:byshuttlebus,subwayandmagneticlevitationtrain.5.IsiteasyforforeignerstoapplyforseparatevisasnowadaysinChina?Why?______________________________________________________4.IfMr.Smithandhiswifecomelaterthantheothergroupmembers,howshouldtourguidedealwiththischange?_______________________________________________________ThetourguidewillaskhiscolleaguetotakecareofJohnSmithandhiswife’sapplicationforseparatevisas.ItiseasyforforeignerstoapplyforseparatevisasnowadaysinChinabecausethecustomsformalitiesinChinahavebeenstreamlinedinrecentyearstofacilitatetourismflow.Passage1.makearrangementfor2.takeadvantageof3.enhance4.scheduled5.flexible6.bulk为省略号……做准备利用提高，增强预定的，排定的灵活的大批的，大量的Newwordsandexpressions7.package8.transfer包办的，包价的（车船中乘客的）轮渡码头，转换处Therearetouristswho1.

greaterfreedomofmovementandperhapsalittlemoreadventurewhentravelingabroad.Thesepeopleliketomakeallthetravelarrangementsthemselvesandprefernottousea2.

.However,thismay

sometimesbenecessaryinorderto3.

thecheapairticketsofferedbytheseorganizations.Thisdoesnotmeanthatatravelagentwouldnotbeused.Sometravelagentsliketoenhancetheirreputationsas4.

byencouragingindependenttravelclients.Interestinthevarietyoftasks,andthepossibleextracommissionsor5.______________

earnedfrommoreexpensivescheduledflights,carhireandaccommodation,

also

make

this

type

of

business

attractive

to

agents.

The

travel

agent'sknowledgeofforeignroutesanddestinationscouldbeincreasedintheprocess.Directions:Listentothefollowingpassageforthreetimes.Thefirsttimeisforyoutogetageneralideaofthepassage.Thesecondtimeistofillintheblanks.Thethirdtimeistocheckyouranswers.IndependentTravelwishfortouroperatortakeadvantageofhighlyskilledprofessionalservicechargesThekindofpersonwhopreferstotravelindependentlywouldprobablyhavetraveledabroad6.

andfeelconfidentaboutfindingthecorrect7.

ortraindepartureplatformwithouthelpfromcountriesorrepresentatives.Studentsandolderpeopleoftenliketotravelindependently.Theirjourneysanditinerariesareflexible,sothatchangescanbemadeatthelastminuteorevenduringthejourney.Otheradvantagesofindependenttravelwouldincludetheopportunitytomeetandmakefriendswithlocalresidentsintheregionbeingvisited.Thetourist'slanguageskillscouldbepracticedandimproved.Travelingindependentlygivesthetouristsaddedexcitementand8.

anddiscoveryofnewplacesandpeople.Onepossibledisadvantageofindependenttravelcouldbetheextracost.Bynotusingtouroperators,thepricebenefitoftheir9.

ofhotelrooms,meals,etc.wouldnotbeavailable,thereforetheindependenttouristmaypaymoreforsimilarfacilitiesthanthosewhobookpackagetours.onpreviousoccasionsairterminalasenseofadventurebulkpurchaseTobookflightsoraccommodation,unlessusingatravelagent,theindependenttravelermayneedtomakeseveraltelephonecalls,someofwhichcouldbelong-distanceoroverseas.Again,thiswouldaddtothecostoftheholiday.Also,ifanyproblemsarose,anindependenttravelerwouldnothavetheserviceofatouroperator'srepresentative.Atthedestination,low-costaccommodationmaynotbe10.

andairporttransferwouldbebypublictransportortaxiinsteadoftheprivatecoachofatouroperatorandcouldcostmore.Baggagewouldneedtobekepttoaminimumwhentravelingthisway.Unexpecteddelaysorchangesofplansmayhavetobeconsideredwhenplanninganindependenttrip.availableatshortnoticeSpeakingSpeaking1.oriental2.fantastic3.top-notch4.runinto 5.holdup东方的不可思议的，美妙的一流的偶尔碰见延误NewwordsandexpressionsSpeaking6.clearup7.exhausted8.jet-lag9.schedule10.acrobaticshow天气晴朗疲惫的时差日程安排杂技表演Newwordsandexpressions(A:alocaltourguide;B:aforeignexpert)A:Excuseme,sir.IsthisProfessorTallackfromLondon?B:Yes,IamGeorgeTallackfromtheSchoolofOrientalStudiesintheUniversityofLondon.YoumustbeMissDai,ifI’mnotmistaken.A:Yes,I’mDaiJiajia,yourlocalguidefromChinaInternationalTravelService.Ihavebeenexpectingyou,ProfessorTallack.B:Thankyouforcomingtomeetmeattheairport.Thisisafantasticairport,absolutelyoneofthetop-notchinternationalairports.Directions:Readaloudthefollowingsampledialogueandrole-playitafterwards.DialogueDialogueB:Nottoobad.Butwewerelaterthanexpected.Ourplanedelayedtakingoffasweranintoastorm.Wewereheldupforseveralhoursattheairport,waitingforthestormtoclearup.Butwehadgoodflyingweatherandweenjoyedagoodattendantservice,ofcourse.A:Well,youmustbeveryexhaustednow,andyouhavetogetoverthejet-lag.Wehavegotalltheluggage,haven’twe?Shallwedrivedirectlytothehotel?B:Yes,I’mabittiredandI’mverybadwithjet-lag.ButI’llbeallrightinacoupleofdays.A:I’mverygladtohavethepleasuretomeetyouinmyhometown.Thisisindeedafirst-classinternationalairport,aseverybodysaysso.You’remorethanwelcomehere.Howwasthetrip?Itmustbeverytiringafterflyingformorethan10hours.DialogueB:Ilikethat.I’veheardChinesepeopleareveryfriendlyandhospitable.You’reveryconsiderate,MissDai.I’llsoonbespoiled,I’mafraid.A:Ihopeyouwillhaveapleasantstayhere.Ithinkwe’vegoteverything.Ourcariswaitingoutside.Shallwegonow?B:Sure.A:Good.We’lltakeyoutothehotelforagoodrest.Youdon’thavetogetupearlytomorrow.Hereistheschedulefortomorrow.We’llhostareceptionlunchinyourhonor.Thenwe’lltakeyoutoanacrobaticshowintheevening,atypicalChineseperformance.Howdoyoulikethat,ProfessorTallack?CaseStudy2.Informtouristspromptlyoftheweatherorotheruncontrollablefactorscausingitinerarychanges,andreassurethem.1.Reporttothetravelagencythatarrangedthetourassoonaspossible.ItinaeraryChange,Delay,orCancellationDuetoWeatherorOtherUncontrollableFactorsCaseStudy4.Offersubstituteactivitiesorplanstominimizeinconvenienceforthetourists.3.Coordinatewithlocalsuppliers(suchashotels,transportcompanies,ortouristattractions)andquicklydevelopalternativeplans.CaseStudy6.Ensurethetourists’safetyandprovidenecessarysupport,suchastransportationoraccommodationadjustments.5.Ifrefundsorcompensationareinvolved,assisttouristsincommunicatingwiththerelevantparties.基里巴斯朝鲜老挝马来西亚吉尔吉斯斯坦Ove