酒店专业术语简写

1、Terminology the individual legally in charge of the hotel in the absence of the General Manager. Multiple Room with more than two (2) occupants. MC: Master Card 万事达卡 M/C: Morning Call 叫早服务 MD: Mudan Card 牡丹卡 MOD: Manager On Duty 总值班经理,N,No Show A reservation which is not honored and the hotel was no

2、t notified to cancel. NA: No Answer 无应答 NB: No Baggage 没行李 NDP: No Deposit 无须押金 No.: Number 号码 N/S: No Show 未到的预定,O,Off Market Room A room that is out of order, or out of service. OOO Out Of Order room. OOS Out Of Service room. Occupancy The ratio of occupied rooms to the total number of available r

3、ooms. Overbooking The practice of committing more guest rooms than are available as hedge against no shows. OCC: Occupied 占用 OBF: Oriental Breakfast 亚洲式早餐 OJ: Orange Juice 澄汁 OPR: Operator 总机房 OT: Overtime 加班,P,PA: Public Area 公共区域 PABX: Private Automatic Branch Exchange 程控交换机 P/B: Pay By 由付款 PCR: P

4、riority Club Reward 优悦会 P/F: Pay For 给付款 PKG: Package 包价 POA (P/A): Person Own Account 自付 PP: Passport 护照 PR: Public Relation 公关部 PSB: Public Security Bureau 公安局 P/U: Pick Up 接机 PUR: Purchasing 采购部 PYMT: Payment 付款方式,R,RA: Room Attendant 客房服务员 RC: Registration Card 住客登记卡 RD: Road 路 Reced: Received 收

5、到 RM: Resident Manager 驻店经理 Rm: Room 房间 RO: Reservation Order 订房单 RS: Room Service 客房送餐服务 RSVN: Reservation 预订部 RT: Rate 价格,S,SEC: Security 保安部 S/O: Sleep Out 外宿 S either a double bed plus a roll away, or two beds and a roll-away. Turn Away To refuse a reservation or walk-in business because no room

6、s are available. T/A: Travel Agent 旅行社 TBA: To Be Advised 等待通知 T/C: Travelers Cheque 旅行支票 TG: Tour Guide 导游 TL: Tour Leader 领队 TWN: Twin 双人房,U,Under Booking An erroneous belief that all the hotels rooms are sold when in reality they are not. UO: Union Office 工会,V,VIP Very Important Person VHR: Vouch

7、er 凭证 VS: VISA Card 维萨卡 VC: Vacant Clean 干净的空房 VD: Vacant Dirty 干净的脏房,W,Wait List Record of guests who are awaiting confirmation of wait reservations. Walk In A guest who arrives at the hotel without a reservation. Walked Guest A person with a guaranteed reservation that the hotel is unable to honor and must be accommodated elsewhere. Wake Up Call Telephone calls placed by the operator to wake the guest at his or her requested time. We