前厅英语培训.ppt

1、前厅英语,前厅相关词汇,Registration desk 入住登记处 Information desk 问讯处 Reception desk 接待处 Luggage office 行李房 Reservation desk 预订处 Cashiers desk 收银处 兑换处 Reservation 预定 保留,Lobby 前厅 Mens / Ladies room 男/女盥洗室 Dinner room/hall 餐厅 Lounge 休息厅 Shop 小卖部 Bar 酒吧间 Business center 商务中心 Operator 接线员/总机,基本对话,1. Do you have a re

2、servation? 请问您有预订吗？ 2.Mr. Wang, Just a moment please. Ill check the computer. 王先生，请稍等， 我查一下电脑。 3. Please fill in the registration form ? Thank you. 请您填写一下登记表，好吗？谢谢.,4. Would you like a single room or a double room? 您是要单人间还是双人间？ 5. When do you check in? - Now. Tomorrow 请问你什么时候入住？ 6.When do you check

3、out ? -July 5th. 请问你什么时候退房？ 7. How long will you stay in the hotel? 你在酒店打算住多久？,-May I have your name and telephone number? 请问您姓名和电话号码是？ - My name is Tom and my telephone NO. is 3835258. 我叫Tom,电话是。 - OK！ A double room for tomorrow . Mr.Tom, telephone number is 3835258. Right？ 好的。一个明天晚上的双人间。Tom 先生，电话

4、号码是。 - Thats right. Thank you! 没错，谢谢您！ - Its a pleasure! Goodbye! 很高兴为您服务。再见！,预定对话（已预定）,Good evening. What can I do for you, sir? 晚上好请问有什么需要帮助吗？ I reserved a double room three weeks ago. Im. 我在三个星期前预订了一个双人房。我是。 Wait for a moment, please, Ill check the arrival list. 请稍等，我查一下接待单。 Could I see your pass

5、port, please 我能不能看一下您的护照呢？（出示护照）,Thank you. And would you mind signing your name? 谢谢！麻烦您填写登记表。 How are you going to pay, in cash or by credit card? 您想如何付款呢？用现金还是信用卡？ （付款） Heres the room card to room 908. Please keep it. 这是您的房卡，请收好！,叫醒服务,Could you give me the wake up service? 你们能提供叫醒服务吗？ I need to wa

6、ke up at 6:00. 我需要在明天六点起床。 What kind of wake up service would you prefer, by phone or by knocking at the door? 请问您需要那种叫醒服务？ 电话叫醒还是敲门叫醒？,Check out 结账,-Can I check out here? 我能在这结账吗？ -May I know your room number, sir? 请问您的房间号是？ -Would you like to check and see the amount? 请您核对一下价格。 -How would you like

7、 to pay, in cash or by credit card? 请问您是用现金付款还是信用卡付款？ -Could you show me the room card? 麻烦您出示下房卡。 Please input your passport.请输入密码。,时间表达法,1、整点的表达 oclock前用数字或文字均可 6 oclocksix oclock 10 oclockten oclock 2、非整点表达 时+分 6:30six thirty 5:25five twenty-five,注意：用“时+分”的方式表示时间，后面不加 oclock 分+ past +时，表示几点几分，不超过半

8、小时(包括半小时half) 例：five past ten=ten five 10:30=half past ten 分+ to +时，表示超过半小时的“几点差 几分” 一刻（15分钟）用quarter,如：一点一刻 a quarter past one= one fifteen 两点半 half past two= two thirty 3:45 a quarter to four=three forty-five 7:20 twenty past seven=seven twenty 9:40 twenty to ten=nine forty 3、若想表明是上午用a.m.下午用p.m. 9:00=9 a.m. 2p.m.,小练习,9:02 10:45 13:00 9:30 Two to two 14:14 15:15,扩展词汇,One two three Four five six Eight nine ten Eleven twelve Thirteen fourteen Fifteen sixteen Seventeen eighteen Nineteen,Twenty one、two Thirty Forty Fifty Sixty Seventy Eighty Ninety Hundred,扩展词汇,Form 表格 Si