导游服务规范英语

导游服务规范

1,whatarethemainpointsthatthelocalguidemusttrytomakecertainwhenreadingthetour

planofthegroupinorderthathewouldnotinissmeetingthegroupwheni(arrivesorwouldnot

waithopefullyforthegrouptoturnupwhenactuallyitisnotcomingon(hescheduledflightor

train?

<I)Thenameandtelephonenumberofthetourleadernationalguide.Thenameof

theorganizerdomesliclourwgftflweFtravclservice.

<2)Thenumberofpeopleinihegroupandihename,sexandoccupationofihetourists.

<3)Thearrivaltimeandplaceoftheplaneortrainthatthegroupisgoingtotake.

<4)Foraninboundtouristgroup.hemustalsoknow(henameoftheoverseastourorganizer

travelservice>(hegroupnameorcodeinforeignlanguagenameorcodeofthegroup.thenameof

thetourescort.ihelanguage.nationalityandreligiousbeliefof(hetouristsandtheentryandexit

citiesofthegroup.

2、WhatarethemainpointsthatthelocalguideofaninboundtourtMgroupmustgettoknow

aboutihetransport_-ticketsforthegroup?

(I)Havcthegroup'stransportticketsforthenextdestinationwhichhavebeenbookedaccordingto

scheduleMake、urcihaiifthey0fhavetheybeenchanged?Andhasthechangedbookingbeen

confirmed?

(2)MakesurethatilArctherearcanyreturnticketsforthegroup?

(3)De-MakesurethatwhelherthetouristsheM-haveinternalionalair-ticketsfordomestic

tlft'hlairline?

(4)AF©Makesurethestaiusj)t\guest\iiH2inati»)ri.il.urline^hevroufAlickei“「Le."*12ke，\

forleaving(hecountry,confkmedOkordotheysiiti-Fe»»ain~e0pen?

3、InwhaiWQYSmuMihelocalguidenmkeWhalkindofpreparationsshoulda(ourguidemake

befoiefefconductingagroupinrespecttolanguageandknowledge?

(1)Beforethegrouparrives,(helocalguidemustfamiliarizehimselfwiihhee*pltHWK，fy

materialsontheplacesIhal(hegroupisgoinglovisit.ForanEnglishlourguide,heorsheshould

getreadyfbr-way”ofexpressing，-himseUmcthods.

(2)Foratouristgroupthatiscomposedofpeopleinaspecialtrade,thelocalguidemusttryto

acquainthimselfwiththeknowledgeandteehRieiiRTeFmswordsandexpressionsofftheir

specialty.

(3)Inaddition,thelocalguidemustbewellpreparedforquestionsabouthot{tdkscurrenilopicsd

importantnewsa(homeandabroadandanyothersubjectsthatthetouristsmaybe

interestedin.

(4)If【herearesomescenicspoisthaiihclocalguideisn'l山miliarwilh-hinwe用2new-k)-ihe

plaees-lo-lheplttoe-lobevkiiedby-difryoup,hemusttryhisbesttofamiliarizehimselfwith

thembeforehand.

4,Howcanthelocalguidemakesurethatthegrouphemetintheairportortrainstationisthe

veryoneheistomeet?

(I)Thelocalguidemustaskthetouristswhatcountrytheycomefromandinquireofthemabout

thenamesoftheirtourescortandtheirnationalguide,thenameofthetravelserviceintheirown

countryandthenameofthelourorganizertravelserviceinChina.

(2)Ifthegrouphasneitherescortnornationalguide»hemustinquireofthetouriststheir

nationality,thenameorcodeofthegroup,andthenumberofpeopleandihemainitineraryofthe

group.

5、TrytomakeawelcomespeechtoaJuristgroupinihenameofalocalguide.Thefollowing

pointsshouldbeincluded:

(1)A<MjerdingiExpressyourwarmwelcomeforthetouristsaweleome-fof-their二visittoyourcity

onbehalfofyourtravelservice,thedriverandyourself;

(2)Introducingyourselfandthetravelserviceyouworkfor;

(3)Introducingthedriver;

(4)Expressingyourwillingnessanddesiretorendergoodservicestothetourists;

(5)Wishingthetouristsapleasantstayinyourcity.

6、Wha(thingsshouldbementionedwnenthelocalguideisleUwg-introducifigthetourist(he

generalconditionsofhiscity?

(I)Thecity'sclimate,population,adminislralivcdivision,sociallilc»culturaltradition,

specialpnxluctsanditshistory.

<2)Inthemeantime,heshouldtakeoccasiontotellthetouristssomethingaboutthecity's

developmentsineconomyandmunicipalconstructionaswellasthestreetsandimportant

buildingsalongtheway.

(2)」ogelheFwimthedourescortand(henationalguide.heshouldcountte-gei-therightnumberof

luggagefUece^andthenhandthemovertotheluggagemanofthelocaltravelservice-ihmHgh

neeescaw-preeedwes：loaelherwiihihelourescoriandihenaiionalguide.

(3)ifsomethingismissingordamaged,heshouldhelpiheowneriottppwaeh3门ii<>rclc\“m

departmentsconcernedtoFepert-antJ-registerthelossluggageorclaimcompensationfbrfhe-anv

dtinwgeddamugc.

10、whatshouldthelocalguideremindthetouriststodowhentheyaregoingtoleavethebusfor

sightseeing?

Onthisoeeasiooccasion^nthelocalguideshouldadviseremindthetouriststorememberthe

model,color,numberandspecialsignofthetourbus.Heshouldalsotellthemwlierethebuswill

beparkingandwhattime(heywillbeleavingfbrthenextdestination.

[1、WhatHFeTheTHam~poiN5Tha£shouldneedthelocalguide—paysattentioninondertoifwegard

teiakccare<>lthetravelcertificatesofthetourescortandothertourists?

(I)yfitfeF-In_nornialeonditionzsiluulions,thelocalguideshouldnotkeepthetravelcertificatesof

thetourists.Ifheneedstousethem,hemustreturnthemtotouristsasscx)nashehasfinished

usingthem.

(2)Onthedaybeforethegroupleaves,thelocalshouldcheckhisownbelongingstoseeifhehas

keptany郁thegroup,spassportsorotherpapersan^of〔heRTOUDmember、，ifany.heshouldhand

thembackpersonallyu>iheirownei-withoutdelay.

⑶Somehotelsrequestthatthetouresccrtshouldleavethispassportatthereceptiondepartment

whenthegroupchecksinatthehotel.Inthiscase,thelocalguidemustremindthetourescortto

takeitbackwhenthegroupchecksculloleaveihehoiel.

(4)Whenaforeigngroupisgoingtoleavethecouncry,(helocalguideshouldreir.indthetourists

tocheckandmakesurethattheyhttw-ueipassportsandCustomsdeclarationformsreadily

avttiktblefor由Hrtitwg-chcckbytheCustomsandimmigrationofficers.

12、Howcanthetourguideensurethattietouristswillnotgetlost?

(l)ThelocalguidemustrequestIhalthetouristsshouldbearinmindthenamesofthelocaltravel

serviceandthehotelandthenumberofthetourbus.thatandtheymustnotwandertoofaraway

fromthegroupwhilei('、heismovingon.andihavtheymustnotcomebacktothehoteltoolate

iftheyleavetheerouD-fstay-behindhavesomeactivitiesapartfromtheBTOUDorwhentheygo

outofthehotelbythemselves.

(2)Duringthesightseeingtour,thelocalguideshouldoftenannouncetheitineraryofthedaysoas

tokeepthetouristsinformedofsuchthingsastherouteofthelewday,thetimeandplacesfor

meals,thetimeandplacestoassembleandtheparkingplacesofthelourbus.

(3)Thclourguideshouldstaytogetherwithihetouristsalithetimeandfrequentlycountthe

numberofpeopleinthegroup.

(4)Thelocalguide,thenationalguideandthetourescortmustcloselycooperateintheirwork.

Whilethelocalguideleadsthewayforthegroup,thenationalguideandthetourescortshould

bringuptherear.

(5)Thelocalguide'sexplanatoryspeechesmustbeinterestingenoughtoattractthetourists'

attentionsothattheywouldnotwanderawayfromthegroup.

13、Whatshouldthelocalguidetellthelouristswhenthegroupisgoingtocheckinatthehotel?

Whenthegroupisgoing(ocheckina:thehotel,thehotelguideshouldtellthetouristswhere

theycanchange(heirmoney,howtoGndtheplaceforeniertainmeiuandthelocationsof(he

stores,publicloileisand(heChineseaidWestern-lbodrestaurantsandsoon.Inaddition,he

shouldalsomakethelouristsacquaintedwilhmattersdeservingiheirattentionwhilestayingin(he

hotel.

14、Whatshouldthelocalguidedobefore,duringandaftermealsmakesureihc

mealsloathegiwtipcouldbeproperlyananged?

(I)Beforemeals,thelocalguideshouldchecku、ihiny、asthe：place,time,numberofdinnerand

percapitapriceforthemealsandparticularrequestsofthetourists,andtrylomakesurethatall

thesehavebeenproperlyarranged.

(2)Whenthetouristsarehavingtheirmeals,thelocalguideshouldgo,onceor(wce»around(he

dining-roomtoanswerquestionsofthetcuristsandtosupervisetheserviceoftherestaurant.

(3)Aftcrmeals,thelocalguidemustsettlethebillsstrictlyinaccordancewiththefixedpercapita

chargeand(heactualnumberofdiners.

15、WhatistherightwayforthelocalguidetodealwiththerecreationaluctivilYaclivil沁sthatis

includedorexcludedinthegroup'sscheduledprogram?

(I)lftheactivityisincludedinthegroup'sitinerary,thelocalguidei、duty-boundloshould

accompanythetouriststoattenditandmakethemacquaintedwiththeperformance.

(2)Ifi(isnotincludedinthegroup*sitinerary,forinstance,ifthetouristsask(owatchatheatrical

performanceaitheirownexpense,thelocalguidecanhelpthem(卜什色内厘、2buymy

admissionticketsorhififtg-callataxi,butusuallyhehasnooccasiontowon'ikeepgthem

companythem.

(3)Whcnthegroupisstayinginalargeplaceofrecreation.thelocalguideshouldadvisethe

touristsagainstseparatingthemselvesfromthegroup.Hemustalsokeepaneyeonthe

movementofthetouristsandthecond:tionofthesurroundingssoastobepreparedforany

eontingenevcmergcncy.

16、Whatshouldthelocalguidedowhen(hegroupisgoingtoleavethehotel?

(1)Whenthegroupisabouttoleavethehotel.ihelocalguidemustcollectall(heheavybagsof

thetouristsforconsignmentiftheyhaveany.

(2)InnormalsiiualionsUndernormalcondiiion：，,heshouldgothoughthecheck-outformalities

before12:00noon.

(3)Bcforcthegroupleaves,heshouldremindthetouriststopaythehotelbillsandreturnthekeys

tothereceptiondeskincasetheyshouldforget.Whenthetouristsarcallseatedinthebus.he

shouldcarefullycountthenumberofpeopleandremindthetouriststocheckandmakesurethat

theyhavenothingleftbehindinthehotel

17.Whatshouldthelocalguidedowhenthesightseeingtourofthedayis

comingtoanendandthetouristsareallseatedinthebusontheway

backtothehotel?

Onthisoccasion.thelocalguideshouldreviewthesightseeingtourofthe

day,tellthetouristsmoreindetailaboutwhattheyhaveseenandanswer

theirquestions,iftheyhaveany.

Ifthetourbusisnotgoingihesamewaybackto(hehotel—tw-H-ettwe

outthelocalguideshouldtakt;~~acquttiniinlroducc-the-kwris”~~with_lhcsights

passedby.

Beforethetouristsgetoffthebus,thelocalguideshouldannouncethe

programsfortheeveningandforthenextday,andtellthemihe—umewheii

—leave-andwhereplacetomeetfortheweeinexttime.

Onarrivingatthehotel,thelocalguideshouldremindthetouriststotake

all(heirbelongingswiththemwhentheyleave(hebus.

Whenthebusisparked,thelocalguideshouldbeihefirstiogetoffthe

busandstandatthedoortosaygood-byetothetouristswhilewatching

themgettingoffthebus.

18.Whatarcthethree“outposts"passesthatatouristgrouphaslopttss-go

throughbeforeit-entersingaforeigncountry?

Thethreepassesrefertothe——threecheck-pos楂proceduresof-the

three_authoHly_ofgai田一beforeenteringef-(hedestinationcouniry,that-isis,the

Customs,immigrationandquarantineexaminationcheck-poiG-stationed-at-the-eky

ef~~enuy-(€»-the_desUotHien~~eewwy.(Thismeansthat,beforethegroupis

aUews-----allowedtoenterthecountry,itmustgothroughallthechecking

andexaminationformalitiesoftheCustoms,immigrationandquarantine

authoritiesofthedestinationcountry.)

19.Howlongshouldthcbefefe-defartwe-Htw-HWM-tourwgroup-arriveatthe

airport,train-stationorpier-dockbeforedeparturelimeso-w,-to-etmH=e-that

theywillnol沁sc-misstheflight,(rainorship?

In_wdeF_rfwrt-the-tewisi-greupwin_net_mk-k后ing-For「carafmissingthe

flight,trainorship,thetourgaidemustmanagetoensurethathisgroup

willarriveattheairport,trainstationorpier-dockal_an-eaflieM_possible

H»weahea(ioftimedcparnirclune.Specificrequirementsare:

(1)Iftheflightisaninternationalflightorisdestinedforacoastalcity,

thegroupmustgel-w-theairport-2hoursbeforedeparturetime;

(2)Fordomesticllighl.90minutesbeforedeparturelime.

(3)Fortrainandship,onehourbeforedeparlurctime.

20.Onwhatprinciplemustthenationalguideinsistwhendiscussingthesightseeingprogramwilh

thelocalguide?

Thenationalguide'sdutyistoensurethatthetouritineraryworkedoutbythetourorganizer

willbefullyimplementedbythetourexecutortravelservice.So

Ifthelocalguidesuggestachangeintheitinerary,ihenationalguidelourr.uulemustinsistthat

liis-ietheoi(i<jrofplacesoftouristlieer4ereflowcanbechangedbutnoneoftheitemsinthe

programcanbeomitted.Whenoccasionequires,heshouldreportthemattertothetourorganizer

travelservice.

Incasethelocalguideproposestoadditemwithextracharge,thenationalguidemustgetthe

commonconsentofthegroupbeforehe空reesioiheproposal.

21.Whatis(henationalguiderequiredtodowhcn_e*什ihegrouparrivesatadestirationcity?

Everytimethegrouparrivesatadestinationcily.thenationalguideisduiv-tx)undtodo

followingthings:

(I)Toacquaintthelocalguidewithlhin«sininformationofthegroupsoaskthelphimwithhis

work

(2)Tosupervisetheserviceofthelocaltravelcompanyand,ifhe-thittkAnecessary,putforward

somesuggestions;

(3)Tbtakecareofthelourists'ssafevandioguardazainsidosomeDrevenlionandanypossible

accidentsandtosolveproblemsarisingfromaccidents,ifany

(4)Togiveadvice(othelouristwhenlhe)areshopping

(5)And.tomakecontactswithpeoplewnccmcd.especiallywiththetravelserviceinthenest

destinationcity,sothatthegroupmaytravelsmoothly

22.Whatroledoesthenationalguideplayinthegroupandwhatarehisresponsibilities?

Thenationalguideistherepresentativeofthetourorganizertravelservice.Hemustjointhegroup

throughoutjourneyandtakepartinallitsactivities,Hisdutyismakethewholetri?ofgroupwell

connectedbetweendestinationcitiesalongtherouteofthejourney,losupervisetheserviceofthe

localtravelcompaniestoensure(hatthesetitineraryforthegroupwillbecarriedintoeffect,and

tocoordinateandharmonizetherelationsbetweenthetourescort.thelocalguideandthedriver.

23.Inwha(waysmust(henationalguidesupervisetheshoppingarrangementsforthegroupand

howshouldhehelphetouriststodoshopping?

(1)Ifihelocalguidehasarrangedtooiranylimesforthegrouptodoshoppingandifshopping

hastakenup(<x)muchofthelimeforsightseeing,thenationalguidemustadvisethelocalguide

againstthearrangements.

(2)Whenthetouristsareshopping,thenationalguideshouldadvisetothemtoexaminetheprice

andqualityofthearticlestheyarethinkingofbuying,sothattheywillnotbuyanyinferiorgoods

offakeproducts.

(3)Incasesomeforeigntouristshavebovghtsomethingvaluable,especiallyantiques,thenational

guideshouldremindthemtokeepthereceiptforCustomsexamination.Forpurchaseof

ready-preparedChinesemedicinesorChinesemedicalmaterials,heshouldtellthemtherelevant

regulationsoftheChineseCustoms.

24WhatisihentHiontdRttiderequirediodowhenihe[rouphitsairivedinthehotel?

)Whenihegrouphasurrivedintheholel.ihentHionalguidemusttttkeanttelivepartinthework

0f-eheek4Hg-HWhe-hetel-

(2>AMlHle-lhe-FesfM:>Hsibilky-el^asMgHing-rfM»fHs-tt>-U»e-g»XMip-mefHbeFs4s-usuaUy-HiHlertak«n-l:>y-U»e

g-朴alicnalguidemusi【ake~an~a€“ve-pai•卜沁-ihe-wofk-«*€he€kiRg-in~aHhe-hole4

«3)W'heodhekwriM+havegoMhegoewnumbe监;,由eTiafionalguideshouldAhowYhemYhe,way

(4)lfthek)€al-g由de-iHTKX-Maying-g-Uie-heielforIhenighi.thenalionalg由de-Riosi-iake-fH”

re5p€msibili{y,of4aking，eaFe®f{he£roHp

♦^4fWttWUieHT44HMHHieftttl~^ttkk_f4ietthrflele_tlewft4he4ekphefte_tHHHW'e4mie4HHeJ~FeeeptieH

andmuslinquireo「ihelocttlguideaboutihewttyofgettingintouehwi由himincuseof

ewieFgeHev：

25.WhtHshould(henulicniilguided*inordertosupervisetheserviceofihek，culInivel

companies?

nationalguidemustsugge“matthelocalguideshooldmakesomechanges.

#)e-]eeaLKHH*-eeiRpanwf®F-e*aH]^>le-；if[hemeaHKHeLtwWF-biafranged为y-ihe-leeal-g由de

deRbertuelycuncelaniiemon(hesighisee祠里-pFegrtHH-it卜tm-tt«eHtWad4~HHUe-i<etH-3+e寮FH

ehargebeldfehe,2HtHhorized2d。so.5ifshoppinghasIttkenuplooimiehthetimefor

I「h法-eff(>r%ef《akin**，4hekM^l'tiidehavenoeffect；he-shfwld-FefgF-the,pn»blemdirectlytedhe

，

■1V/wTl；*C*>IT!VIl»I-TV'I•i1、Vc^lavu.Xd«ua^ianrh*iilinJr«、Si*Ti*i«^rJw7xKi*rlf\H«x1>VCnT、ITa&CXKTaXi^'ltd»X、rXiIVzvXl'zv»'iaanizarIitnocasmirvz

2^-WW44KH*l44he4W44e»aJ~g«ide^el:i»"fefeig4MfHH4M^feHjMle~wheiHhe^feHf>4M»beHHe4ea¥e

«he-€ow»ny?

Wheftaforeigngroup'siriptoourcountryiscomingtoanendand(hegroupisgoingto

leavethehotelfortheairport-wTfain〈aticn,ihenationalguideshouldremindihetouristsI。

(2)OnIheeayloIheArporl-eFTfttinflulion.heshouldettmesd广askihe诂G-ferThe计

eoniinenlroreomplHints所thelour.

⑶WhenihebusisiirrivingHbthe~ak~peftoMfttktsttHion.heshouldmakeafarewel；speechtogive

由anksw■由e-wuFig•珀F4heifYeepeHHjefMmdHHK4eFsttHMJing"tHKl'e?tpFess-his~expe«tttieft_ftHTheiF

return：

27、Trytomakeafarewellspeechlothetcuris%inthetouristsinihenameofanaiicnal

guide.The-闷4ew』HgrpeiN7K)uldbeincludedin〔hespeech:

-4+1R^<wiHg4he4i4^ef4he'gi：ettp-a«4^iviftg~yow4hawkMe4he4ew4+4S"feH：4heiF"€eepeFirtien7

(■2)E*pfessi«g_yew4i：ieiuUi«esfr4<Hhe4ew4«s4ffld~yeHi：4：elw<a«€e"tH444：egi：eHt>pfH：k-wi4Hhe

⑶InvilinR-HHggest4tHH~aHd~epiH+沁m-fruHHhe~fewk—

arenolsutk行edwithiheserviceiheyhuvt?received.

(5，E%pfes3ngry<H>「g<XMLwishes-tetheTotHqsg：

•caiivixj^TTti^«ri^Tr.

■VoupA4siMe"€hine4*~€WHi«g-w)"a«~eHd-44Mhe-laM_4Q"days-^£eu_have"€U4Hbed-U|WHMhe

Great-WalkwhichisoneoE。「由eeigM•wfHKieeefthe，\»0＜抬，an＜Lwas-e«K3+aidTo-be”the

onlyman-madeobjectcneanh-aaH-cQuldwefromUie-RKKH¥；-youhavevi&itihehemeofthe

theQinemperorinXi'an.1meandie，63001erra€o»afigures，ofsoldiers，andhorsesdaMngback

。¥什-2033yeurs.yotHntYe-fettYed-ye+ey—ett-UiebeHiHifHl~kHRfeeneFy-ifl-G»科「tHHl-yeH-httve

tastedthebestChinese(bedinGHttnyzhou...Anyway.youhavegolanideaofhowChinalooks

like.Bui.ChinttistibigcounHy-withvastterritory(，「9.6millionsquarekilometerswithu

popttltHionof1.3biHkMvand-tt-reeerded-HMOiyofnearly50OG-yettrs-：AT0~dHy-*£kT«＞《hinH『as~H

Ghiftese-idioRAgoels+usi-Rke-a-hwried+HH由eyTM^^agenfUenkiiwming-the_suFfaee-ol^lhe

waterlookingforfood.Therefore,youshouldcomeagain~~ifyouwanttogetabetter

underNanding-of-thecouniry.1lookforwardKieeing-youagaininChinainihenearfuiure.

immedktfe~depftfZtf-ksheuklsayl,vegolaverynicegrotpoRHery-ntee-peepleaidil,sbeenmy

youMlund-euF-wofkleavesmueh(obedesired,s。unycommem5-eruomplainlsfromyouwillbe

muelFappFeeiaied：

FFiefldsr-yeuRrkas^^eef^^Hjeh4M»ke^reufMlwt^^e-le^iay-geod-bye-te^eu-aHd-se-l-say-^^See-yeu

♦/-vtirirtc,?

TVTVTTT^T^r

luw阻-haveThe-patienee4GlistenToTheYowkt-and，niust-nebinterrupt”them4。assert

that-£heiF<4ema»d?HiFe~w>FeasQnable,orji$tfindanexcuseforrefusal.

(■2)Se€eftdT4W'SheHkkkee^MHUjftg4tU4he"Uiwe4tft44WHM'ftoHaUH*whe4ewi^4'eF-beeeffle4mpirt4em

(3)Third.he■疝ettld-hwe-由e-ptrt沁Hee-te~e*pktin~kHhe-k»wis*why-k-gimpe^bleI。sulisfyIheir

demandsevenil'lheyarereasonublettndmuslnotflatlyrefusethemuimplybys&ying"No.it沁

impossible!”

(2)But,theKmrguidemustno<keepniueh-tee~ek)searelafionwi由Uielowists.Heshouldtreat

peeple"«<tttftUy4HKl~HWsH»ei-feveF-eHe-a«£kbe-pFeju4i€e4"agai«M'4he"eiheFr44e4»wsVHe¥eF4eU4ales

atneitgThe-{<HH~kiKTner-m»si44e-ge4-itivolve<linUBdiapweNbetweeniheni.

矽、一“swttreTtHtcgHidesT5asskl-ferei挣HetgsfslomeeiwilhpeopleinChinu?

Whenhe-&，FeigfH«>wK"沁-a-RFeupNT-spee论l-H~ttde~ttFerchedtried-K，meelwiilTheiFWhinese

appointed,hecanjustsitasideandlistenquietly.Inctisethetouristswunllomeetwilhiheir

izwiixt^mr*3i*Atii\n

ITD\-D7»、CXIJ・、，■・・・0―・|，・WS«、・、，・・・

31\Whatmint由elocalguidedebeforesettingouttomeetthetonrist-gf^W-即e+JUnH-the

{elephen*mHnbtf13由etkHenand(he…

<he<h4¥eF4»e4tifteftHy'ttmk4ghtseeiHg_pMgftHH~emhe^!Wttf>7

WJh“t014A.v1-)4\ii1^1♦1、“11/Vulraitiz]^i*.-><izlt-f.ii-,,Jlllilll.»iII)LIQt八4IX'八'?

▼▼lICIlaimiUK^TIXTVIIVItiltrv(IT=1X1X1-lIVCTvI▼1*71V.xnivIUVXIiit^ClIXJXITIniZ^TVJIII/:

-Bel<we-seHing-<Hrt-u>n>eei-the-g«M»pHhe-k»€al-guide-slMHiW-ge<-lhe-4ellewi»g-4hii>gs-feady

ticketsaccordingtoihenumberofpeopleinU记group,vowheFs-er-cashformealsorother

^'5-W!wt~shettW4he4eett!"gttitle"tle-whefi4he~gfettp4^i'efHhe'Wtty4e"tHetH4MH:eseF^

Whe%U心gfet>p-is«»n(hewaykHh<M«>w~M-rehefb饱Fsighf-seein?The-leefU-gHitleTheHldF

Takeoeeas沁nlomiikethekwriNsaequuintedwiththesightspassedby：and...

Wtwrt-4wttl44he4eeal-gukie4eU4he4ouw**»AMheivihey-ga<hei4«g4»v4rom^M4he-ske4€lw»af>^M'

thewourist-Fesett?

(I)On山is-«定easien,thelocalguideshouldillustratetcthetcurisisthemutecftheirproce&sion,

teU4heft~hew~k>«g"4hey"w4H-May-attd4rt-whirt-Uffle4HKl-whirt-pkwe4heyH4wU~meeH04ea¥e4eF-4he

ne*4dexinadon；

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1.为f防止接团时发生误接、漏接和空接，地陪在阅族接待计划时应注意哪些问题？

答：（I）国内组团社联络人和全陪的姓名及号码；（2）旅游团组员的人数、性别、姓名和职

位；（3）团体抵达当地时所乘的交通工具的班次、时间和接站地点；（4）接待入境团时还要理解

客源地组团社和领队的名称、旅行团的外语名称或代号、游客的国籍、语言和宗教信奉以及

旅行团I付入（出）境地点等。

2、接待入境的州陪应从啷方而第樨交通票据的状况？

答：（】）团体往下一站的交通票与否按计划订妥、有无变更以及更改后的贯彻状况;（2）与否有

返程票；（3）与否有国内段国际机票;（4卅境票的票种（是OK票还是OPEN票）。

3、地陪上团前应怎样做好语言和知识方面的准备？

答：（I）根据接待计划上确定的参观游览项目，做好讲解内容的准备,外语导游还要做好语

言体现措施上的准备;（2）接待有专业规定的团体，要做好有关专业知识、词汇的准备;（3）做好

目前热门话题、国内外重大新闻、游客也许感爱好的话题等方面的准备;（4）对自己不熟悉的

毋点应事先设法作详细理解，

4,接待入境团的地陪在机场或车站接团时，应怎样确认某•团体与否是自己应接的团？

答：（1）应问清该团来自哪个国家（地区；，、客源地祖团社和国内组团社H勺名称、领队和全陪的

姓名等:（2）如该团没有领队和全