lenovo_qsa中英文对照

SUPPLIERQUALITYSYSTEMASSESSMENT供应商质量体系评估SECTION1QUALITYMANAGEMENTSYSTEM质量管理体系1QUALITYFUNCTION,ISOSTANDARDRESPONSIBILITIES质量机能，ISO标准职责2INTERNALAUDITSQUALITYSYSTEMANDOTHERCOMPLIANCE内部稽核质量体系和其他3TRAININGFORALLLEVELOFORGANIZATION对组织各层次的训练SECTION2RESOURCEMANAGEMENTANDCAPACITYPLANNING资源管理和能力培训4NEWPRODUCTINTRODUCTIONANDQUALIFICATIONPROCESS新产品介绍和承认过程5CAPACITYPLANNING能力培训6CHANGEMANAGEMENTPROCESS,PRODUCTANDMATERIAL管理过程，产品和物料变更7PROCESSCAPABILITY/PROCESSCHARACTERIZATION制程能力和制程关键特性8PRODUCTPROCESSQUALITYMETRICREVIEW产品过程的质量基准检讨9CUSTOMERANDFIELDPERFORMANCEQUALITYDATA客户和现场性能质量数据10QUALITYDATAANDCOMMUNICATION质量数据和传达SECTION3PRODUCTIONPROCESS生产过程11CALIBRATIONSYSTEMANDCONTROL校验系统和控制12MEASUREMENTSYSTEMANALYSISGAUGERANDR量测系统分析13CONTROLDISPOSITIONOFNONCONFORMINGMATERIAL不合格物料的控制和处理14RECEIVINGMATERIALQUALITYSYSTEMANDPROCEDURE进料质量系统和控制15WORKINSTRUCTIONSFORMANUFACTURINGPROCESSES作业指导书和制造过程16FINALINSPECTIONANDACCEPTANCEPROCEDURE终检和允收程序17PACKAGING,STORAGE,SHIPPING,MATERIALHANDLINGANDBARCODEREQUIREMENTS包装，储存，运输，物料搬运和BARCODE要求18HOUSEKEEPING,POPI（PROTECTIONOFPROPRIETARYINFORMATION知识产权保护）ANDPREVENTIVEMAINTENANCEHOUSEKEEPING，知识产权和预防性的保持HOUSEKEEPING19OUTOFCONTROLACTIONSFORANINTERNALDEFECTFORMFG/ASSEMBLY/SERVICESITE制造/组装/服务地点内部缺陷失控的措施SECTION4SUBTIERQUALITYCONTROLANDQUALITYIMPROVEMENTS质量控制和质量改进20SUBTIERSUPPLIERSELECTIONANDMANAGEMENT供货商的选择和管理21SUBTIERSUPPLIERCORRECTIVEANDPREVENTATIVEACTION供货商的纠正和预防措施22PROCESSFLOW,FMEA,CONTROLPLANANDSTATISTICALTOOL流程，FMEA，控制计划和统计工具23STATISTICALMETHODS/SPCONBOXXDIMENSIONS统计方法/BOXX尺寸SPC24PROBLEMSOLVINGTECHNIQUES问题解决技术25CONTINUOUSIMPROVEMENTANDMISTAKEPROOFING持续改进和缺点预防USETHEED12695QUALITYSYSTEMASSESSMENTSCORINGFORMTODOCUMENTTHERESULTSOFTHEAUDITANDANYREQUIREDACTIONSRATINGSCORE1UNACCEPTABLETHISELEMENTISNOTINCLUDEDINTHEORGANIZATIONSQUALITYMANAGEMENTSYSTEM无法接受这个要素没有被组织的质量管理体系所包涵SCORE2UNACCEPTABLEBOTHPLANNINGANDEXECUTIONFORTHISELEMENTREQUIRESUBSTANTIALIMPROVEMENT无法接受这个要素的计划和执行都需要进一步改进SCORE3MARGINALLYACCEPTABLETHISELEMENTISINCLUDEDINTHESUPPLIERSQUALITYMANAGEMENTSYSTEMANDPLANNINGISADEQUATEHOWEVER,EXECUTIONREQUIRESIMPROVEMENT边缘接受此要素包含于供货商的质量体系，计划比较完善。但执行情况仍需改进。SCORE4ACCEPTABLETHISELEMENTISINCLUDEDINTHESUPPLIERSQUALITYMANAGEMENTSYSTEMANDISGENERALLYWELLEXECUTED接受此要素包含于供货商的质量体系且执行得相当完善SCORE5EXCELLENTTHISELEMENTISINCLUDEDINTHESUPPLIERSQUALITYPROCESSPLANNINGANDEXECUTIONAREEXTREMELYTHOROUGH杰出该要素包涵于供货商的质量过程中,计划和实施都非常完善DEFINITIONS,TERMS,ANDACRONYMSCUSTOMERREFERSTOCUSTOMERSOFTHEORGANIZATIONBEINGAUDITEDLENOVOOROTHERCUSTOMERS供方的审核者ORGANIZATIONREFERSTOTHECOMPANYTHATISBEINGAUDITED被审核的供方SUPPLIERREFERSTOSUPPLIERSOFTHEORGANIZATIONBEINGAUDITED供方的供方5S5SISTHEJAPANESECONCEPTFORHOUSEKEEPINGSORT,STRAIGHTEN,SHINE,STANDARDIZE,SUSTAINA/IAUTOMATEDINSERTION自动插入BOXXPARAMETERCRITICALCHARACTERISTICS关键特性DMAICASIXSIGMAPROBLEMSOLVINGPROCESSUTILIZINGTHESTEPSDEFINE,MEASURE,ANALYZE,IMPROVE,ANDCONTROL六西格玛解决问题过程利用步骤定义、测量、分析、改善和控制。DOEDESIGNOFEXPERIMENTS实验设计DRILLDEEPDRILLWIDEAMETHODUSEDALONGWITH8DTOIDENTIFYROOTCAUSEANDIMPLEMENTPERMANENTCORRECTIVEACTIONSACROSSSIMILARAREASAND/ORPROCESSES方法以及8D识别根本原因并在类似地区执行永久纠正措施和/或流程。ECNENGINEERINGCHANGENOTICE工程变更通知ESDELECTROSTATICDISCHARGE静电释放FMEAFAILUREMODEANDEFFECTSANALYSISGRRGAUGEREPEATABILITYANDREPRODUCIBILITY测量重复性和再现性MSAMEASUREMENTSYSTEMSANALYSISPCNPROCESSCHANGENOTICE制程变更通知PPAPPRODUCTIONPARTAPPROVALPROCESSPSOPROCESSSIGNOFF工艺认证PSO工作程序确保了供应商显示其满足PPAP要求的能力SPCSTATISTICALPROCESSCONTROLSMTSURFACEMOUNTTECHNOLOGY表面安装技术A/IAUTOMATEDINSERTIONSECTION1QUALITYMANAGEMENTSYSTEM,RESPONSIBILITYANDINTERNALAUDIT1QUALITYFUNCTION,ISOSTANDARDRESPONSIBILITIES質量機能，ISO標準職責品保ISTHEREAQUALITYFUNCTIONORORGANIZATIONWHICHPROVIDESCUSTOMERADVOCATEGUIDANCETOTHETOTALORGANIZATION,ANDISTHISPOSITIONFULLYSUPPORTEDBYMANAGEMENTISTHEORGANIZATIONSQUALITYMANAGEMENTSYSTEMPROPERLYDOCUMENTED,MAINTAINEDANDHASMEASUREMENTMETRIC是否存在一个质量部门或组织，它能够为客户提供整个组织的支持性的指导；并且它的地位得到管理层的鼎力支持这个组织的质量管理体系是否恰当的文件化，维护和标准化SCORE1ORGANIZATIONHASNOTACHIEVEDANYISOQUALITYCERTIFICATION组织没有完成任何ISO质量认证ORGANIZATIONDOESNOTHAVEANYQUALITYMANUAL组织没有任何质量手册。SCORE2ORGANIZATIONHASOBTAINEDISO9000LEVELCERTIFICATIONANDCERTIFICATIONHASNOTEXPIRED组织获得ISO9001认证，并且在认证有效期内。SUPPLIERHASQUALITYMANUALANDPOLICYSTATEMENTWELLDOCUMENTEDANDSIGNEDBYTOPMANAGEMENT供货商有质量手册和形成文件的质量政策并且经过最高管理者签名。SCORE3ORGANIZATIONHASOBTAINEDISO9001ANDISO14000CERTIFICATIONANDOTHERNATIONALLYRECOGNIZEDQUALITYCERTIFICATIONS组织已经获得ISO9001和ISO14001认证和其他国际组织质量认证。证书复印件SUPPLIERISREGULARLYREVIEWINGTHEREGULATORYAGENCYREQUIREMENTANDKEEPINGUPCOMPLIANCESUCHOSHA,ROHS,EPA,PRODUCTSAFETY,ESD,ANDCONTAMINATIONCONTROLETC供货商定期的检查营销处调整的需求，保持符合OSHA，ROHS，EPA（美国环保局），产品安全，除静电，污染控制等等。管理审查报告,会议记录两年THEROLEOFTHEQUALITYFUNCTIONISCLEARLYDEFINEDQUALITYMANUALISPERIODICALLYREVIEWEDBYSENIORMANAGEMENTANDUPDATEDASNECESSARY质量部门的角色被清晰的定义。最高管理者需定期检讨质量手册如果有必要需要进行更新。管理审查报告,会议记录两年SCORE4INADDITIONTOISO9000,THEORGANIZATIONHASAPLANTOPURSUEAHIGHERLEVELQUALITYCERTIFICATIONORAWARDSUCHASTL9000,TS16949,MALCOLMBALDRIDGENATIONALQUALITYAWARD,ETC除了ISO9000,供货商已经或计划进行一些更高级别的质量认证或奖项QC080000QUALITYFUNCTIONCLEARLYSERVESINTHECUSTOMERADVOCACYROLE质量部门明确地扮演维护客户利益地角色品质手册职责MANAGEMENTISSUPPORTINGASIXSIGMAORZERODEFECTANDCYCLETIMEIMPROVEMENTPROGRAM管理支持6西格玛或零缺陷和周期时间改进项目绿带培训相关数据,项目QUALITYSYSTEMCOMPLIANCEANNUALAUDITISPERFORMEDBYEXTERNALREGISTRARANDHASVERYFEWFINDINGS质量体系符合外部稽核员实施的年度稽核并且审核发现很少。外审缺失汇总SCORE5THEQUALITYFUNCTIONTAKESALEADERSHIPROLEINPROMOTINGTHESIXSIGMAPROCESS,THEGREENBELT,BLACKBELT,LEANENTERPRIZEORSIMILARCERTIFICATIONPROGRAMISENCOURAGEDBYMANAGEMENT质量部门在推进6SIGMA过程中担任领导角色。管理层鼓励绿带，黑带，倾向输入奖励或者相似认证项目SENIORMANAGEMENTREGULARLYREVIEWSEFFECTIVENESSOFTHECLOSEDLOOPCORRECTIVEACTIONOFTHEEXTERNALAUDITFINDINGS高层管理者定期的检讨外部稽核发现的改善措施的有效性。THEROLEOFTHEQUALITYFUNCTIONISWELLRECOGNIZEDANDSUPPORTEDBYALLLEVELSOFMANAGEMENTQUALITYMETRICISPARTOFTHEBUSINESSREVIEW所有级别地管理阶层都清楚地认识到质量功能部门地作用并给予支持THEORGANIZATIONWORKSDIRECTLYWITHCUSTOMERSNOTONLYINRESOLVINGISSUES,BUTALSOINUNDERSTANDINGCUSTOMERSBUSINESSES/NEEDSTOANTICIPATETHEIRREQUIREMENTS组织直接管理的事项不仅包括帮助客户解决问题,还包括充分理解客户的业务/需求以及更好地预测他们地需求COMMENTS/OBJECTIVEEVIDENCESCORE2INTERNALQUALITYSYSTEMANDOTHERCOMPLIANCEAUDITS内部质量系统和其他符合性审核品保DOESANINTERNALASSESSMENTPROGRAMEXISTASPARTOFTHEQUALITYSYSTEMREVIEWPROCESSANDDOESMANAGEMENTREGULARLYREPORTONTHERESULTS是否有作为质量体系评审过程中某一环节的内部评价程序,管理阶层是否定期报告评价的结果SCORE1NOEVIDENCEOFAQUALITYMANAGEMENTSYSTEMINTERNALASSESSMENTPROGRAMEXISTS没有内部评价计划SCORE2ADOCUMENTEDQUALITYMANAGEMENTSYSTEMINTERNALASSESSMENTPROCEDUREEXISTSANDAFEWAREASOFTHEBUSINESSSUCHASMANUFACTURINGANDINVENTORYSTORAGEAREAAREBEINGASSESSED有文件化的质量管理体系内部评价程序,有少数的业务单位像制造单位和仓管单位开始被评价SOMECORRECTIVEACTIONHASTAKENPLACEBASEDONTHERESULTSOFTHEASSESSMENTS基于评价结果一些改善措施开始实施。THEINDIVIDUALAREASFORANINTERNALAUDITAREBEINGSCHEDULEDFROMAMASTERSCHEDULE内部稽核的单独区域按照时间表进行预先安排。SCORE3MANAGEMENTHASESTABLISHEDADOCUMENTEDPROCEDUREANDAUDITCHECKLISTFORCONDUCTINGQUALITYMANAGEMENTSYSTEMINTERNALAUDITSFORALLMAJORAREASOFTHEBUSINESS管理阶层已经建立了文件化的程序和查检表，来指导对企业的主要区域进行质量管理体系内部稽核。准备文件及查检表,两年的数据MANAGEMENTISPROVIDINGRESOURCESTOCONDUCTANINTERNALAUDITANDCORRECTIVEACTIONTOASSURETHATALLBUSINESSAREASAREAUDITEDPERSPECIFIEDINTERVALINTHEPROCEDURE管理阶层提供资源指导内部稽核和改善措施来保证企业所有区域依程序中的固定时间间隔被稽核。准备文件及内审计划ASSESSORSARESUFFICIENTLYTRAINEDANDINDEPENDENTOFTHEAREAASSESSED评审员接受培训并且独立实施区域的审核。内审员培训记录METRICISUSEDTOMONITORONTIMEAUDIT,CLOSERATESFORCORRECTIVEACTIONITEMS,REDUCTIONSINOFCORRECTIVEACTIONSFROMYEARTOYEARBYVARIOUSAREAOFBUSINESSANDREPEATRATEOFNONCONFORMANCE指标被用来监控按时稽核，改善措施的结案率，改善措施在企业的各方面的一年比一年减少，不符合的重复率。需要新作SCORE4THEASSESSMENTSCHEDULEANDFREQUENCYISSUFFICIENTTOENABLEMANAGEMENTTODETERMINEIFABUSINESSUNITISINCONTROL评价计划和频率能够使管理层充分确认各业务单位是否受控。准备文件及内审计划ASSESSMENTRESULTSAREPARTOFACLOSEDLOOPCORRECTIVEACTIONPROCESS评审结果是死循环式矫正措施的一部分缺失改善证据MANAGEMENTISACTIVELYREVIEWINGRESULTSOFINTERNALASSESSMENTSANDUSINGTHEDATATOINITIATECONTINUOUSPROGRAMS管理层积极检讨内部评审的结果并且应用这些数据开始持续的过程管理审查报告,会议记录两年METRICSUTILIZEDTOTRACKTHEINTERNALAUDITPROGRAMARESHOWINGPOSITIVEMEASURABLERESULTS用以追踪内部评价计划的指针显示其积极有效的可测量的结果ASSESSORCERTIFICATIONVALIDATIONPERIODANDRETRAININGPLANISKEPTUPDATED评价认证有效周期和再培训计划保持更新。SCORE5THEREISEVIDENCETHATALLCORRECTIVEACTIONSARECLOSEDORAREBEINGACTIVELYWORKEDON有证据表明所有的矫正措施已经关闭或被积极实施THEQUALITYMANAGEMENTSYSTEMINTERNALAUDITPROGRAMISDEPLOYEDINALLMAJORAREASOFTHEBUSINESSANDHASBECOMEAROUTINEPARTOFTHEBUSINESSUNITREVIEWPROCESS内部评价程序在所有关键领域内扩展,且已经成为日常检查系统的一部分ALLCORRECTIVEACTIONSHAVEBEENWELLDOCUMENTEDUSING8DORSIMILARTOOLSANDHAVEVERIFIEDTHATROOTCAUSEANDSOLUTIONHASBEENIMPLEMENTEDANDSUPPORTEDWITHDATAMANAGEMENTHASAMETHODORMETRICSINPLACETOENSURETHATCORRECTIVEACTIONSAREEFFECTIVE所有的矫正措施都通过8D或类似的工具文件化并且被验证问题根源和解决办法已经实施并且有数据支持。管理层有适当的方法或指标保证矫正措施是有效的。RECORDSANDSCHEDULESPERTAININGTOTHEQUALITYMANAGEMENTSYSTEMINTERNALASSESSMENTPROGRAMAREQUALITYRECORDSANDARECOLLECTED,RETAINED,ANDMAINTAINEDPERTHEQUALITYRECORDPROCEDURE记录和计划在质量管理体系内部评价程序中就是质量记录并按照质量记录管制程序被收集，保留，维护。COMMENTS/OBJECTIVEEVIDENCESCORE3TRAININGFORALLLEVELSOFORGANIZATION组织各阶层的培训ISMANAGEMENTSSUPPORTOFONGOINGTRAININGINCLUDINGPROBLEMSOLVING,STATISTICALTECHNIQUE,ANDQUALITYTRAININGSUFFICIENTANDISITDOCUMENTEDBYANORGANIZATIONALTRAININGPLANDOEMPLOYEESHAVETRAININGPLANSTOFILLKNOWLEDGEGAPSINAREASAPPLICABLETOTHEIRJOBFUNCTION管理层是否充分支持不断培训包括问题解决手段,统计方法,质量培训并将其做成书面数据列入组织培训计划中是否体现了组织的需求是否有在与工作职能相关的适当范围内弥补员工知识缺陷的培训计划SCORE1NOWRITTENTRAININGPLANEXISTS没有书面的培训计划SOMETRAININGISPERFORMEDASTIMEANDBUDGETALLOWSANDTRAININGTENDSTOBELIMITEDPRIMARILYTOMANUFACTURINGRELATEDSKILLS在时间和预算允许的条件下进行了一些培训并且培训基本上限于与生产相关的技能方面SCORE2THEREISADOCUMENTEDTRAININGPLANFORDIRECTLABOREMPLOYEES对于直接劳动雇佣人员有文件化的培训计划。TRAININGPLANINCLUDESNEWHIRES,PROMOTIONS,TRANSFERSANDALSOCOVERSUL,OSHA,SAFETYANDOTHERREGULATORYCOMPLIANCESTHATTHEBUSINESSDEMANDS培训计划包括新近人员，晋升人员，岗位转换人员和同样包括UL，OHSAS，安全和企业要求的其他规章规定。SCORE3ANNUALTRAININGPLANSFORTHEENTIREORGANIZATIONAREREQUIREDBYMANAGEMENTTHETRAININGPLANISFULLYDOCUMENTEDANDINCLUDESALLNEWHIRES,TRANSFERSANDMANAGERS管理层要求订出整个组织的年度培训计划,这个计划已经书面化,其中包括新近人员,内部调动人员和经理人员的培训过去两年的培训计划,各部门调动人员的培训资料TRAININGPLANSGENERALLYTIETOBUSINESSANDQUALITYOBJECTIVES培训计划通常与业务和质量目标相关联根据培训计划展开,6SQ培训的要求打印出来THEQUALITYANDQUALITYRELATEDSTAFFTRAININGCURRICULUMINCLUDESPROCESSIMPROVEMENTTOPICS,FOREXAMPLEFAILUREMODEEFFECTANALYSISFMEA,CONTROLPLAN,8DANDSPC一些过程改善的主题，例如FMEA,CONTROLPLAN,8D和SPC是质量和质量相关员工培训课程的一部分。根据培训计划展开,6SQ培训的要求打印出来ATRAININGPROGRAMWITHAFULLCURRICULUMANDCOMPLETETRAININGRECORDSISIMPLEMENTEDACROSSALLAREASOFTHEORGANIZATION有完整课程和全部培训记录的培训计划在组织的所有区域实施。培训记录SCORE4THEREISAWELLDESIGNEDTRAININGROADMAP/PROGRAMWITHSTRONGTIESTOTHEORGANIZATIONSBUSINESSPLAN有计划良好的质量培训标的/系统,且与组织的业务计划密切相关根据培训计划展开,6SQ培训的要求打印出来EMPLOYEESHAVECOMPREHENSIVETRAININGPLANSTHATACCOUNTFORINDIVIDUALNEEDSANDDEVELOPMENT员工有全面的关于其个人需求及发展的培训计划入职条件展开METRICSHAVEBEENESTABLISHEDTOEVALUATETRAININGEFFECTIVENESSINSUPPORTOFSTRATEGICPLANSPROGRESSTOPLANISREVIEWEDREGULARLYBYMANAGEMENT支持战略目标的指针被建立，用来评价训练的有效性。管理层应该经常对计划的进步检讨。质量目标,上课时数及出勤率KEYEMPLOYEESOFTHEQUALITYGROUPANDOTHERRELATEDAREASHAVERECEIVEDPROCESSIMPROVEMENTTRAININGTHATINCLUDESGRR,PROCESSFLOW,CONTROLPLAN,SPC,8DPROBLEMSOLVINGOREQUIVALENT在质量团队和其他相关领域里关键员工接受过程改进培训，包括GRR,PROCESSFLOW,CONTROLPLAN,SPC,8D问题解决等等。根据培训计划展开,6SQ培训的要求打印出来SCORE5TRAININGATALLLEVELSISDRIVENBYSTRATEGICOBJECTIVES,CUSTOMERREQUIREMENTSANDEXPECTATIONS,ANDINDIVIDUALDEVELOPMENTNEEDS各层次的培训要由策略性目标和客户要求及希望和个人发展需求来推动TRAININGEFFECTIVENESSMEASURESCLEARLYDEMONSTRATEAPOSITIVEIMPACTOFTRAININGINACCOMPLISHINGBUSINESSANDCUSTOMERSATISFACTIONOBJECTIVES培训效果的检查清楚地证明,培训对完成业务和实现客户满意目标有积极地作用。THETRAININGPLANISUPDATEDASNEWTRAININGNEEDSAREIDENTIFIEDTHEPROGRAMFORQUALITYAREAINCLUDESAVARIETYOFSTATISTICALTOOLSINCLUDINGBUTNOTLIMITEDTOPARETODIAGRAMS,CAUSEANDEFFECTDIAGRAMS,STRATIFIEDSAMPLING,ADVANCEDPROBLEMSOLVINGTECHNIQUES,DOE,8D,DRILLDEEPANDDRILLWIDEANDIDENTIFICATIONOFCRITICALCHARACTERISTICS,ETC当有新的培训需求时培训计划需做更新培训体系包括多种统计问题解决方法,包括但不仅限于柏拉图,因果分析图,层别法,提升问题解决技术,试验设计，8D，DRILLDEE和DRILLWIDE重要特征辨识等COMMENTS/OBJECTIVEEVIDENCESCORESECTION2RESOURCEMANAGEMENTANDCAPACITYPLANNING4NEWPRODUCTINTRODUCTIONANDQUALIFICATIONPROCESS新产品导入和质量过程RDDOESTHEORGANIZATIONHAVEANEWPRODUCT/TECHNOLOGY/SERVICELAUNCHPROCESSFLOWANDPROCEDUREDOCUMENTEDARETHEPERFORMANCEOFTHENEWPRODUCT/TECHNOLOGY/SERVICELAUNCHACTIVITIESBEINGTRACKEDWITHAPPROPRIATEMETRICSANDAPPROVALS供货商是否有文件指导将新产品/技术/服务的导入流程和程序是否可以追踪这些活动的执行是否有适当的标准和是否被承认ORGANIZATIONSHALLPROVIDEEVIDENCE,ASAMINIMUM,OFTHEFOLLOWINGITEMS供货商需提供证据,要求最少包含以下项目ANEWPRODUCT/TECHNOLOGY/SERVICEINTRODUCTIONPROCESSFLOW,PROCEDURE,MILESTONETRACKINGANDPERFORMANCEMETRICS新产品/技术/服务的引入流程,程序,可追踪的重要时间,执行标准BCAPABILITYOFRECEIVINGCUSTOMERDATA,PRINTS,SPECSANDARTWORKUSINGINDUSTRYSTANDARDSOFTWARE完成客户数据,图纸,规格和根据工业标准软件工作的能力CDEDICATEDPERSONNELTOSUPPORTCUSTOMERNEWPRODUCT/TECHNOLOGY/SERVICELAUNCHACTIVITIES,INCLUDINGDESIGNREVIEWS,ANDSUPPLIERREADINESSACTIVITIES专人负责客户新产品/技术/服务的导入行动,包括设计审核和供货商准备工作DQUALITYDATACOLLECTIONSYSTEMORSOFTWARETOMONITORTHEINTERNALYIELDANDPERFORMANCEMETRICS用质量数据收集系统或者软件监控内部生产和执行标准EDESIGNATEDCUSTOMERQUALITYREPRESENTATIVESUCHASQUALITYMANAGERTHATISACTIVELYINVOLVEDINTHENEWPRODUCT/TECHNOLOGY/SERVICELAUNCHPROCESS指派负责客户质量的代表如品保主管积极参与新产品/技术/服务的引入流程FPPAP,PSOANDTESTDATAASREQUIREDBYLENOVO按照LENOVO要求做PPAP,PSO,测试数据SCORE1NOPROCEDUREEXISTSFORNEWPRODUCT/TECHNOLOGY/SERVICELAUNCHES没有任何证据证明以上新产品/技术/服务的引入流程的存在SCORE2NEWPRODUCTLAUNCHPROCEDURESEXIST,BUTDOCUMENTATIONISINCOMPLETEANDCOMPLIANCEISINCONSISTENT有新产品导入程序，但文件不完整并且得不到一致的遵循NEWPRODUCTLAUNCHPROCEDURESAREBEINGFOLLOWEDBYSOMEMAJORAREASOFTHEBUSINESSHOWEVER,SOMEOFTHESEPOLICIESLACKTHEREQUIREMENTSFORAPPROPRIATEAPPROVALSANDDEFININGQUALITYOBJECTIVES新产品导入程序被某些主要部门所遵循，但其中某些方针缺乏对适当的测量标准和质量目标定义的要求SCORE3NEWPRODUCTLAUNCHFLOWCHARTANDPROCEDUREISWELLDOCUMENTEDANDTHEPOLICIESREQUIRECLEARANDCOMPLETEPROJECTPLANSDOCUMENTEDWITHAPPROPRIATEQUALITYOBJECTIVESANDRESPONSIBILITIESFORIMPLEMENTATION新产品导入流程和程序文件化，政策要求必须根据适当的质量目标和执行责任制订一个清楚和完整项目计划并且文件化THEREAREAFEWEXAMPLESOFWELLPLANNEDANDSUCCESSFULNEWPRODUCT/TECHNOLOGY/SERVICEDEVELOPMENTPROJECTSQUALITYOBJECTIVESANDRESPONSIBILITYFORIMPLEMENTATIONAREDEFINED有少数计划完善及成功的新产品、工序、技术或服务开发项目的例证。定义可实施的质量目标和职责。THEQUALIFICATIONDATAPERCUSTOMERSPECIFICATIONANDFIRSTARTICLEINSPECTIONDATAARECOLLECTEDANDAPPROPRIATEMANAGEMENTAPPROVALSAREBUILTINTOTHEPROCESSINCLUDECUSTOMERAPPROVAL,IFREQUIRED收集每个客户的质量规格数据和首件检验数据并适当管理客户的承认。以上都要汇入程序文件。（如过客户有要求要包括客户承认）。SCORE4WELLDESIGNEDNEWPRODUCT/TECHNOLOGY/SERVICEPOLICIESANDPROCEDURESEXISTFORALLAPPROPRIATEAREASOFTHEBUSINESSANDTHEREISEVIDENCETHATALLNEWPRODUCT/TECHNOLOGY/SERVICEPROJECTSARECOMPLIANTTOTHEPOLICIESANDPROCEDURE所有相关部门均具备有完善制定的方针舆程序。有证据表明新产品/技术/服务项目符合程序和政策要求。MANAGEMENTASSIGNSADEDICATEDPROJECTMANAGERTONEWPRODUCT/TECHNOLOGY/SERVICELAUNCHESANDOTHERAPPROPRIATERESOURCESTOASSUREFULLCOMPLIANCETOSUPPLIERREADINESSACTIVITIESANDTHELAUNCHPROCESS管理层必须为新产品/技术/服务指派一个专门的项目管理人员,并且提供适当的资源以保证供货商的准备活动和导入流程正常进行AQUALIFICATIONDATACOLLECTIONSYSTEMISCENTRALIZEDANDUSEDTHROUGHOUTTHEMANUFACTURINGAREAANDHASTRACEABILITYCAPABILITIESFORPRODUCT,MANUFACTUREDATE,SHIFT,LINEETC一个质量数据收集系统必须遍及所有的生产部门并且有足够的能力追溯产品，制造日期，班别，线别等。PPAP,FAI,YIELDDATA,RELIABILITYTEST,ALTTEST,VISUALINSPECTIONANDTESTDATAAREAPPROPRIATELYDOCUMENTEDANDMAINTAINEDPPAP,FAI,YIELDDATA,RELIABILITYTEST,ALTTEST,目视检验和测试数据应当被适当地文件化和维护ORGANIZATIONHASCAPABILITYOFPERFORMINGENVIRONMENTALTESTING,RELIABILITYTESTING,SAFETYTESTINGANDFAILUREANALYSISCAPABILITYINHOUSE组织有能力进行环境测试，信赖性测试，安全测试和失效能力分析。SCORE5NEWPRODUCT/TECHNOLOGY/SERVICEPOLICIESANDPROCEDURESAREWELLMAINTAINEDANDREVIEWEDPERIODICALLYTHEYINCORPORATESPECIFICCUSTOMERREQUIREMENTSASWELLASLESSONSLEARNEDFROMPASTLAUNCHES新产品、工序、技术或服务政策和程序应该被周期性地维护和审核,而且应该考虑到特殊的客户要求和最近的导入流程的训练THESUCCESSRATEANDCUSTOMERSATISFACTIONLEVELOFNEWPRODUCTS/TECHNOLOGIES/SERVICESCLEARLYPROVIDESTHEORGANIZATIONACOMPETITIVEEDGETRENDCHARTORMETRICFORPERFORMANCEOFDELIVERYANDQUALITYOFNEWPRODUCTLAUNCHISMAINTAINED新产品、工序、技术舆服务的成功率与顾客满意度，明显为该组织提供了竞争上的优势新产品的交货和质量绩效的趋势图和指标应该被维护。PROCEDURESEXISTWHICHPROVIDEFORANESCALATIONPROCESSTODELAYAPRODUCTNOTDEEMEDREADYFORRELEASEMANAGEMENTREQUIRESTHEDEVELOPMENTOFDFMEAFORTHEIROWNDESIGNEDITEMOREQUIVALENTFORALLNEWPRODUCTS管理层应要求所有自己设计的新产品的DFMEA和相关文件保持更新。ORGANIZATIONSWITHDESIGNRESPONSIBILITYUTILIZEADVANCEDCOMPUTERSIMULATIONANDDESIGNTOOLS,SUCHASCAD,PRO,SIMULATIONETCTHISRESULTSINBESTINCLASSNEWPRODUCTDESIGNCYCLETIMEANDACOMPETITIVEEDGEINBRINGINGNEWPRODUCTSTOMARKET供货商的设计部门应该利用先进的计算机仿真技术和设计工具,如CAD,PRO,模拟工具等通过这些得出的结果可以优化新产品的开发周期,形成产品快速进入市场的竞争优势COMMENTS/OBJECTIVEEVIDENCESCORE5CAPACITYPLANNING产能规划PMARENEWPRODUCTCAPACITYPLANNINGPOLICIESANDPROCEDURESDEFINEDDOTHEYINCLUDETOOLING,PRODUCTIONANDTESTEQUIPMENT,PACKAGING,SUPPLIERCAPACITYANDMANPOWERRESOURCESDOTHEPLANSALLOWSUPPLIERSTOMEETTHEORGANIZATIONSDEMANDDELIVERYTIMINGANDQUANTITY是否定义了新产品产能规划的方针和程序是否包括了模具,产品和测试仪器,包装,供货商的产能和人力资源规划是否要求供货商符合组织的要求交付时间和质量SCORE1NOPOLICIESORPROCEDURESEXISTFORNEWPRODUCTCAPACITYTOOLING,EQUIPMENTANDMANPOWER没有关于新产品产能模具,设备和人力的方针或文件SCORE2ORGANIZATIONSHAVEDOCUMENTEDPROCEDURESFORCAPACITYPLANNING组织有产能规划的文件化程序。THEREAREAFEWEXAMPLESOFNEWPRODUCTCAPACITYPLANNINGFORTOOLING,PRODUCTION/TESTEQUIPMENT,SETUPTIME,YIELDFACTOR,PACKAGING,ANDMANPOWERRESOURCES只有个别的新产品关于模具,产品/检测仪器,包装和人力资源规划的案例PRODUCTIONPLANNINGPROCESSINCLUDECHECKFORAVAILABILITYOFPRODUCTIONGAUGE,FIXTURE,TOOLING,TESTEQUIPMENT,ACCESSORIES,PACKAGINGSUPPLIESBEFORERELEASINGTHENEWPRODUCTFORPRODUCTION产能规划程序包括在新产品发行前确认产品量规，夹具，工具，测试设备，附属物，包材供给等。SCORE3QUALIFIEDPERSONNELAREASSIGNEDTOEACHPROJECTTOPERFORMCAPACITYPLANNING每个项目的产能规划都有合格人员执行THEEXISTINGPROCEDUREREQUIRESCLEARANDCOMPLETENEWPRODUCTLAUNCHCAPACITYPLANSTOBEDOCUMENTEDWITHAPPROPRIATEMEASURABLEANDRESPONSIBILITYFORIMPLEMENTATIONISDEFINED现有程序要求新产品导入产能规划文件化，并且有明确的,完整的，适当的可测量性和执行职责定义。PREVENTIVEMAINTENANCE,TOOLINGTIME,SETUPTIME,VACATION,HOLIDAYS,LEARNINGCURVEFACTORSAREINCORPORATEDINCAPACITYPLANNINGESTIMATINGTEMPLATE产能规划统筹考虑到设备的预防维护保养,加工时间，时间设定,节假日，学习曲线等。CAPACITYPLANNINGDATAISACCESSIBLETOMANAGEMENTANDCENTRALIZED对于管理层和中央来说产能规划数据要容易接受。SCORE4MANAGEMENTALLOCATESAPPROPRIATECAPITALBUDGETANDRESOURCESTOPERFORMCAPACITYPLANNING管理层分配适当的资金预算和资源来进行产能规划。CAPACITYPLANSAREPERIODICALLYANDSYSTEMATICALLYREVIEWEDFORIMPROVEMENTSANDPERCENTEFFECTIVENESSBYMANAGEMENT管理层定期且有系统地对产能规划进行审核以求进步且100达到管理效果CAPACITYPLANNINGREQUIRESAPPROPRIATEMANAGEMENTVISIBILITYANDAPPROVALSPRIORTOCOMMITTINGTOTHECUSTOMER产能规划要求适当的管理可见度和正式批准而不是仅仅答应客户。SUPPLIERHASBEENTRACKINGTHEIRNEWPRODUCTLAUNCHCOSTANDCAPACITYPLANNINGMETRICS供货商跟踪他的新产品的发行成本和产能规划指标。SUPPLIERHASSUCCESSFULLYSUPPORTEDANDMETCUSTOMERDEMANDFLUCTUATION供货商顺利的支持和满足客户波动的需求。SCORE5ORGANIZATIONHASASTATEOFTHEARTSYSTEMTOMANAGETHEIRSUPPLIERINVENTORY