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黄冈市2014高考英语一轮(精品)阅读理解训练题(19)附解析youve seen news reports about people who need help after a flood. maybe youve walked past people who are sleeping on the streets. or perhaps youve watched tv programs about how lonely older people can get. so what can you do about any of those things? the answer: you can volunteer (做志愿者).volunteering is a great way to learn new skills from working as part of a team to setting and reaching goals. it gives you a chance to find out what kinds of things youre good at and enjoy the most. volunteering can provide you with a sense of responsibility because people really depend on you. and it can help you understand disabled (残疾的) people, sick kids, or the elderly.volunteering helps people feel they do have the power to change things for the better. when people depend on you, it can change the way you look at yourself, and this is the main reason that makes volunteering attractive. you can feel proud of the goals that youve achieved (实现) for a charity organization (慈善组织) whether its helping to organize a 10k to raise money for lung cancer or running the race itself.sometimes its easy to feel worried about your grades or the fight you had with your friend or parents. and although these things are very important in their own way, sometimes it can be helpful to get some distance and think about other things. volunteering allows you to do this. it lets you focus on others that are worth doing. finally, volunteering can help save you from being bored it gives you a place to be where you can have a good time and keep busy.64. from the passage, we can learn that volunteering _. a. is the best way to find out your interests b. mainly helps the old and the poor peoplec. makes sure volunteers will get a good job in the futured. can help volunteers choose a job that they really like in the future65. today, most people volunteer mainly for the purpose of _. a. making themselves famous and popular b. knowing their value by helping others c. increasing their knowledge and learning skills d. helping people out of trouble66. what do the underlined words “a 10k” (paragraph 3) probably refer to? a. a charity organization. b. a volunteer group.c. a 10-kilometer race. d. a political activity. 67. the purpose of the passage is to _. a. talk about the difficulties of volunteering b. talk about how to make life meaningful c. tell readers how to volunteer d. talk about the advantages of volunteering参考答案-64-67 dbcd*结束c42012四川卷 here is your best chance to travel around the uk in 2012: more that 200 b&bs(bed & breakfast) across england, scotland, wales and northern ireland are selected to offer you amazing services for your stay at their lowest prices! dont miss it. just collect the vouchers(活动券) in our b&b daily printed from 01/04/2012 to 07/04/2012 and book the stays for your travel following the terms and conditions below:the offer includes a room for the night and a breakfast the next morning.the offer is of two kinds: 20 per room, per night, valid(有效的)during stay period of 02/04/201231/05/2012 and then again 01/09/201231/10/2012; 35 per room, per night, valid during stay period of 01/06/201231/08/2012.the offer is valid for a basic twin or double room only.the stay must be booked directly with the chosen b &bs before 28/04/2012.each voucher can only be used by the holder to book one room for one night.if voucher holders book either the 20 or 35 per room per night, and additional services such as lunch, evening meal or activities may require an extra charge. but these are not required in order to take up the offer. please check directly with your chosen b&bs to see what extra services are available.vouchers must be presented on arrival. if no vouchers are presented, the b&bs may reserve(保留)the right to charge at full price for every night of stay.vouchers may not be used together with any other offer.the voucher holders must pay for the stay in full at the time of booking. additional $10 may be paid to confirm(确认) the booking and will be returned on arrival.the b&bs reserve the right to refuse voucher holders bookings for people under the age of 18.45. the voucher can be used for a stay at the chosen b&b on _.a09/01/2012 b04/02/2012c01/03/2012 d28/04/201246. how much should be paid for a twonight stay in october 2012 at a chosen b&b?a70. b40. c35. d30.47. what right do the b&bs reserve?ato charge extra $10 for bookings with no vouchers.bto refuse bookings for guests under the age of 18.cto charge at full price for stays not confirmed.dto request extra charges as tips.48. by taking up the offer, the voucher holders can choose to_.abook either a basic twin or double room at the chosen b&bsbhave lunch or evening meal without paying extra moneycuse the b&b offer together with other offersdbook the stays through b&b daily 【要点综述】本文介绍了英国的b&bs旅行食宿优惠活动,主要谈到了此次活动的具体操作及注意事项。45. d推理判断题。根据文中所提到的时间:02/04/201231/05/2012;01/09/201231/10/2012;01/06/201231/08/2012可知,四到十月活动券有效。故答案为d。46. b推理判断题。根据文中“20 per room, per night, valid(有效的)during stay period of 02/04/201231/05/2012 and then again 01/09/201231/10/2012”可知,在十月住两天晚上需40。47b细节理解题。根据最后一条规定“the b&bs reserve the right to refuse voucher holders bookings for people under the age of 18.”可知答案为b。48. a细节理解题。根据第三条规定“the offer is valid for a basic twin or double room only.”可知答案为a。*结束a(2011重庆卷,b)mapping your worlddifferent forms of maps are appearing.they allow independent travelers to get local knowledge of places they are visiting,from the official to the unusual.meanwhile,hitech developments are creating new ways for us to map the world.here are two of our favorites:green mapsgreen maps allows people to share with the world their knowledge of environmentally friendly places and attractions in the local areas. users add information with a set of icons(图标),making it easy to read any map, whatever the nationalities of those who produce it . at present there are over five hundred map projects being developed in 54 countries. green maps advertised idea is “think global,map local”it is a wonderful way of gaining all sorts of information of a place ,ranging from community gardens to good places of birdwatching.green maps is not specifically intended for travelers. not all of its maps are online, so it may be necessary for some users to communicate with the producers through the green maps website.map mashupsmany people use online maps developed by google, but not many know about the mashups of them. working in a similar way to green maps, map mashups allows people to add icons of their own to existing maps to express a certain topic. the mashups is so called because it combines all the knowledge you could ever need. it ranges from the extremely useful, such as where all the world heritage sites are, to the most bizarre (古怪的),such as where americas drunkest cities are.with the mashups added to the basic google maps, a multilayered (多层的) map can be created.本文讲述了人们最喜欢的地图,一种是greens maps,另一种是maps mashups。他们的共同特点是人们可以在网上编辑地图。1according to the passage,which of the following is a characteristic of green maps?aaiming at environmental protection.bintroducing local attractions with icons.coffering advice to independent travelers.dcollecting icons worldwide for local maps.答案:b。细节理解题。根据第二段一、二句话可知,绿色地图可允许人们分享当地一些环保的地方及吸引人的东西,并且用图标来添加信息,使人们更容易地看地图,由此可知b项正确。2which of the following icons is most probably not used in green maps?答案:b。细节理解题。根据第三段第二句话“its a wonderful way.to good places of bird watching”可知答案为b。3“map mashups” is named with the word “mashups”because _.ait is produced by users all over the worldbit gathers various kinds of informationcit shares icons with green mapsdit is a branch of google maps答案:b。由最后一段的第三句话可知,为什么用“mashups”这个名,是因为它把所有的知识都结合起来,从最有用的到最古怪的。由此可知b项正确。4what do green maps and map mashups have in common?a. they are created by local people.b. they are environmentally friendly.c. users can edit maps on the internet.d. users need to communicate with producers.答案: c。细节理解题。根据短文最后一段第二句话“working in a similar way to greens maps,map mashups allows people to add icons of their own to existing maps to express a certain topic.”可知c项正确。 (2011广东卷,b)can dogs and cats live in perfect harmony in the same home? people who are thinking about adopting a dog as a friend for their cats are worried that they will fight. a recent research has found a new recipe of success. according to the study, if the cat is adopted before the dog, and if they are introduced when still young (less than 6 months for cats, a year for dogs), it is highly probable that the two pets will get along swimmingly. twothirds of the homes interviewed reported a positive relationship between their cat and dog. however, it wasnt all sweetness and light. there was a reported coldness between the cat and dog in 25% of the homes, while aggression and fighting were observed in 10% of the homes. one reason for this is probably that some of their body signals were just opposite. for example, when a cat turns its head away it signals aggression, while a dog doing the same signals submission.in homes with cats and dogs living peacefully, researchers observed a surprising behaviour. they are learning how to talk each others language. it is a surprise that cats can learn how to talk “dog” ,and dogs can learn how to talk “cat”whats interesting is that both cats and dogs have appeared to develop their intelligence. they can learn to read each others body signals, suggesting that the two may have more in common than we previously suspected. once familiar with each others presence and body language, cats and dogs can play together, greet each other nose to nose, and enjoy sleeping together on the sofa. they can easily share the same water bowl and in some cases groom (梳理) each other.the significance of this research on cats and dogs may go beyond petsto people who dont get along, including neighbors, colleagues at work, and even world superpowers. if cats and dogs can learn to get along, surely people have a good chance.有人一直担心如果在家里同时养猫和狗,它们会相处得不好。可是研究发现猫和狗是可以和谐相处的。既然猫狗都能和谐相处,人和人以及世界大国之间就更容易做到这一点了。6the underlined word “swimmingly” in paragraph 1 is closest in meaning to _.a. early b. sweetlyc. quickly d. smoothly答案:b。词义猜测题。文章第一段第一句话“can dogs and cats live in perfect harmony in the same home?”意为“猫和狗在一个家里能和谐相处吗?”有人担心它们会打架,但是研究发现,如果猫被领养在先,而且它们都在很小的时候就认识的话,它们很可能会相处得很和谐。sweetly“甜美地”;smoothly“顺利地”。所以swimmingly在此意为sweetly。另外第二段第一句话:“however, it wasnt all sweetness and light.”中也有暗示。7some cats and dogs may fight when_.a. they are cold to each otherb. they look away from each otherc. they misunderstand each others signalsd. they are introduced at an early age答案:c。细节理解题。根据第二段第二、三句话“there was a reported coldness between the cat and dog in 25% of the homes, while aggression and fighting were observed in 10% of the homes. one reason for this is probably that some of their body signals were just opposite.”可知因为猫狗的有些身体信号正好相反,所以才打架或对彼此冷漠。8what is found surprising about cats and dogs?a. they eat and sleep together.b. they observe each others behaviours.c. they learn to speak each others language.d. they know something from each others voices.答案:c。细节理解题。由第三段中的“they are learning how to talk each others language. it is a surprise that cats can learn how to talk dog,and dogs can learn how to talk cat”可知答案。9it is suggested in paragraph 4 that cats and dogs _.a. have common interestsb. are less different than was thoughtc. have a common body languaged. are less intelligent than was expected答案:b。推理判断题。第四段中的“they can learn how to read each others body signals, suggesting that the two may have more in common than we previously suspected.”意为:它们能够学会如何去理解彼此的身体语言,这表明猫狗有比我们以前所认为的更多的相同之处。也就是说,猫狗的不同之处比我们原来认为的要少。所以选b。10what can we human beings learn from cats and dogs?a. we should learn to live in harmony.b. we should know more about animals.c. we should live in peace with animals.d. we should learn more body languages.答案:a。推理判断题。从最后一段可以推知答案。 (2011浙江卷,c)in the more and more competitive service industry, it is no longer enough to promise customer satisfaction. today, customer “delight” is what commpaines are trying to achieve in order to keep and increase market share.it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.new challenges for customer care have come when people can obtain goods and services through telephone calls centers and the internet.for example,many companies now have to invest (投资)a lot of money in information technology and staff training in order to cope with the “phone_rage”caused by delays in answering call,being cut off in midconversation or left waiting for long periods.“many people do not like talking to machines,”says dr,storey,senior lecturer in marketing at city university business school.“banks ,for example,encourage staff at call centers to use customer data to establish instant and good relationship with them. the aim is to make the customer feel they know you and that you can trust themthe sort of comfortable feelings people have during facetoface chats with their local branch manager.”recommended ways of creating customer delight include:underpromising and overdelivering (saying that a repair will be carried out within five hours,but getting it done within two) replacing a faulty product immediately;throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.aiming for customer delight is all very well,but if services do not reach the high level promised,disappointment or worse will be the result.this can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,“i know how you must feel”),and possible solutions (replacement,compensation or whatever fairness suggests best meets the case)airlines face some of the toughest challenges over customer care. fierce competition has convinced them that delighting passengers is an important marketing tool,while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.for british airways staff,a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.they are trained to answer quickly, with their name,job title and a “we are here to help”attitude.the company has invested heavily in information technology to make sure that information is available instantly on screen.british airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”on the other hand,the more customers are promised,the greater the risk of disappointment.本文阐述了顾客的满意度对企业发展的重要作用。11we can learn from paragraph 2 that _.acomplaining customers are hard to satisfybunsatisfied customers receive better servicecsatisfied customers catch more attentiondwelltreated customers promote business答案:d。推理判断题。a抱怨中的顾客难以令其满意;b不满意的顾客得到更好的服务;c满意的顾客得到更多的注意;d良好的对待顾客促进企业的发展。根据信息句“it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business”可以看出d项正确。12the writer mentions“phone rage”(paragraph 3)to show that_.acustomers often use phones to express their anger bpeople still prefer to buy goods onlineccustomer care becomes more demandingdcustomers rely on their phones to obtain services答案:c。细节理解题。a顾客常常用电话表达自己的愤怒;b人们依然偏爱网上购物;c客户关注更加成为人们的关注;d顾客靠电话得到服务。根据本段首句“new challenges for custome

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