Day337选5阅读+语法填空+短文改错(3

1、Day 33 7选5阅读+语法填空+短文改错（3）Passagel限时：7分钟No matter what type of bus in ess you run, it has to deal with thingsthat go wrong from your customer s point of view. Complaints can be agreat source of i nformatio n for orga ni zatio ns to make correcti ons as well as further improveme nts. 11. You should li

2、sten actively to what the customer has said by mai ntai ning comfortable eye con tact. 22. It s important for you to know that your apology must appear sin cere to the customer, and n ot an empty exercise. And also you should show the customer you veccepted the responsibility and provide him with ch

3、oices or, you ll do something about his complaint.3. Talk with the clie nt and discover the best means to resolve his problem.4_ In this case it important to let your customer know an estimation of how long it will take to take action on his complaint.4. A simple“ Thank you ” is one way to let the c

4、ustomers know youappreciate the time and effort they vtaken to inform you about a problem of your company service or product that you need to know about.5. Create a procedure for recording different types of customer compla in ts. _5_A. Listen to your customer complaints and you can improve your ser

5、vice.B. There will be times when you llbe unable to resolve the issue immediately.C. When receiving a complaint, you should apologize for the failure the customer has ide ntified.D. They are a valuable source of information to determine various root causes that n eed to be addressed with in your com

6、pa ny.E. So it isportant to learn to deal with customers complaints efficie ntly.F. Don t feel ashamed of the failure in your service or product.G You should also show your customer that you do un dersta nd him by giving full atte nti on.Passage2限时：8分钟The task of being accepted in a university begin

7、s early for some stude nts. Long before they graduate from high school, they take special 1_(course) to prepare for adva need study.They may also take one or more exam in ati ons which test how well2(prepare) they are for the university. In the final years of highschool, they completed, (apply), and

8、 send them to the uni versities_4in terest them most. Some high school stude nts may be required to havea in terview 5 professors from the uni versity. Neatly 6 (dress) anda little bit nervous, they are determined to show that they have a good attitude and the ability工(succeed).If they are accepted,

9、 many universities will offer them an instruction program to get to know the procedures for stude nts advis ing, uni versity rules, the use of library and all the _8_major services of the university.Beginning a new life can be very puzzling. The 9 the students learn about the university, the easier

10、it will be for them to adapt to the new environment. However, it 10 (take) time to get used to college life.1. 2.3. 4.5. 6.7. 8.9. 10.Passage3限时：8分钟I con sider myself somethi ng of an expert on 1 (apologize). A quick temper has provided me _2ple nty of opport un ities to make them .In one of my earl

11、iest 3 (memorize), my mother was telli ng me, “ Don tMy motwatch the ground when you say, I soirry Hold your head upand look at the person in the eye, so he ll know you mean it.made the key point of a _4_(succeed) apology: It must be direct.5 importa nt thing we should do for an effective apology is

12、 to bear 6(responsible) for our careless mistakes. We are used to 7 (make) excuses, which leaves no room for the other pers on to forgive us. Si nee most people are open hearted, the no excuse apology leaves both parties feeling8 (good) about themselves. That, after all, is thepurpose of every apolo

13、gy. It matters little 9 you are wholly or only partly wrong: An sweri ng for your mistake 10 (e ncourage) others to take their share of the blame.1. 2.3. 4.5. 6.7. 8.9. 10.Passage4限时：io分钟I still remember a win ter daw n, whe n I was awake ned by the no isy outside. It had bee n snowing heavily the w

14、hole ni ght, so the campus was quiet and full of snow. Especially annoying by the unpleasant noise, I pulled the curta in aside, only to find that a group of clea ner were worki ng very hardly to sweep the snow off the road. The rest of the world are sound asleep, but these workers were fighting bra

15、vely against the cold ness for the safety and convenience of those are totally unknown to them. On life, we are now and the n supported by the people around us, of that we are sometimes un aware. It is their efforts and con tributi on make our life better. Never should we forget to be grateful to th

16、e lovely stra ngers around we.答案及解析Passage 1【语篇导读】本文是说明文。无论你经营什么企业，都不可避免地要 接受顾客的各种投诉，这也是企业发展的一个重要途径，但是如何才能有效地处理顾客的投诉呢？本文就此进行了说明。1. E【解析】上文提到顾客的投诉是获得进一步提高的信息来源，因此学会有效地处理顾客的投诉尤为重要，前后两句为因果关系，并且此句也引出了下文。2. G【解析】上一句指出在倾听顾客投诉时要保持和顾客的眼神交流，由此可以看出，本段是在谈论如何倾听顾客的投诉，G项符合语境，你要给对方充分的注意力，以此表明你明白了他的意思。3. C【解析】apolo

17、gize为关键词，空格后的句子表明，你要做出真诚的道歉而不是找一个没有任何意义的借口，由此可以看出空格处的句子应为C项。4. B【解析】空格后的句子指出，要让你的顾客知道大约需要多长时间才能对其投诉采取行动，B项意思与其一致。5. D【解析】本段指出要创建一种记录各种投诉的程序，下一句对 其进行解释，因为它们是一种非常有价值的信息来源， 是找出公司各 种问题的根源。Passage 2【语篇导读】本文介绍高中生申请大学的流程以及注意事项。1. courses【解析】考查名词。根据句意可知，学生应该学习许多课程。故用复数形式。2. prepared 解析】考查词性转换。分析句子结构可知，how引导

18、宾 语从句，设空处在从句中作are的表语。故用形容词形式prepared, be prepared意为准备好的”3. applications【解析】考查词性转换。complete在句中是及物动词，其后跟名词作宾语，apply的名词形式是application,意为 申请（书）” 且是可数名词，根据下文的send them可知应用复数形式。4. which/that【解析】考查定语从句。设空处引导定语从句，先行 词是universities,弓I导词在从句中作主语。故用 which或that引导定 语从句。5. with【解析】考查介词。 与面试”用介词with。6. dressed解析】考查

19、非谓语动词。此处是分词短语作伴随状语， dress是及物动词，宾语通常是人，与逻辑主语they之间是动宾关系。 故用过去分词。7. to succeed解析】考查非谓语动词。句意：穿戴整洁，有一点紧张，他们决定展示出他们友好的态度及能够成功的能力。抽象名词 ability后常用动词不定式作定语。8 other【解析】考查代词。句意：建议、学校规章、图书馆使 用以及其他该大学主要的服务。根据句意，此处指相对于前面的项目。 故用 其他的”表示剩下的所有的服务内容。9. more【解析】考查比较级。结构“the比较级，the+比较级”表示越，越”根据句意可知用比较级 more。10. takes【解

20、析】考查动词时态。it takes sb. some time to do sth 意为某人花费时间做某事”文章主体时态为一般现在时，故此处也用一般现在时。Passage 3【语篇导读】道歉也需要技巧。本文作者以自身为例告诉读者有效地 进行道歉的两个关键。1. apologies【解析】考查词性转换。介词后应用名词形式作宾语， apology为可数名词，此处应用复数形式。2. with【解析】考查介词的搭配。provide sb. with sth.为固定搭配，意为向某人提供某物”3. memories【解析】考查词性转换。 “oneof+可数名词的复数形式” 为固定搭配，故将动词 memor

21、ize转换为名词 memory,再变为复数 memories。4. successfull解析】考查词性转换。设空处修饰名词 apology,作定 语，应用形容词形式successful5. An other【解析】考查代词。上文介绍的是有效道歉的一个关键：be direct。下文介绍的是另一个关键。所以用 Another。6. responsibility【解析】考查词性转换。bear为及物动词，后跟名词作宾语。故填 responsibility。7. making【解析】考查非谓语动词。在 be used to（习惯于）结构 中，to为介词，后面应该用动名词形式作宾语。8. better【

22、解析】考查形容词比较级。由语境可知，这里表达的意思是： 不找借口的道歉会使双方都感到（比道歉前）好多了。由句意可知应用 比较级。9. whether【解析】考查主语从句。设空处引导主语从句，和后面的 or构成whetheror 结构，由此可知答案。10. encourages解析】考查动词时态及主谓一致。该句的主语为answering for your mistake,动名词短语作主语，谓语应用单数形式； 句子描述的是一个客观事实，应用一般现在时。所以用动词的第三人 称单数形式。Passage 4I still remember a win ter daw n, whe n I was awa

23、ke ned by the noisy no ise outsidet had bee n snowing heavily the whole ni ght, so the campus was quiet and full of snow.Especially annoying by the unpleasant noise, I annoyedpulled the curta in aside, only to find that a group of cleaner were work ing clea nersvery hardly to sweep the snow off the road.The rest of the world arehardweresound asleep,but these workers were fighti ng bravely aga inst the cold ness for the safety and convenience of those are totally unknown to them. OnInlife, we are now and the n supp