供应商绩效管理程序

1、XXXXXXXXX限公司Docume nt Name文件名称Supplier Man ageme nt performa nee Procedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本ASupplier Management performanceProcedure供应商绩效管理程序Review and Sign atu re会签Fun cti onPrepared byVerified byApproved byPositi onNameSig natureDatePage 9 of 15Docume nt Name文件名称Supplie

2、r Man ageme nt performa nee Procedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n 版本A更新记录Versio nIssued DateChan ged contentPrepared byA2020/1/1第一版Docume nt Name文件名称Supplier Man ageme nt performa neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本AContents 目录1 目的42 范围43 职责权限44 供应商绩效65 供应商年度审核11

3、6 供应商质量管控127 供应商改善和预防148 供应商变更159 供应商淘汰15Docume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A1. PURPOSE目的The purpose of this procedure is to sta ndardize supplier assessme nt. To make sure all the suppliers have good quality, reas on able prices

4、, steady delivery, and cooperate with the Compa ny to produce efficie ntly.本程序的目的是规范供应商考核方式。以确保供应商都具有良好品质、合理价格、交期稳定，以配合本厂顺利生产。2. SCOPE范围This procedure applies to all the suppliers who provide product ion materials and services.本程序适用于所有持续采购的生产材料和服务的供应商。3. RESPONSIBILITY AND AUTHORITY职责和权限：Engin eeri

5、ng 工程(ENG)At the begi nning of the project, create the bill of materials and provide the specificati ons and drawings of new raw materials.项目初期，创建物料清单，提供新原材料的具体规格及图纸。Evaluati on and applicati on of the product ion capacity of molds.模具产能的评估及申请oDefine material sta ndards and test requireme nts.定义物料的标准

6、及测试需求。Sample review, trial product ion, and approval of sta ndard samples.样品评审，试生产及标准样品的签核。Assist sourc ing in evaluat ing new suppliers.协助米购对新供应商进行评估。Evaluate the technical capability of suppliers and outsourcers.Sourci ng寻购部(sc)Search for new suppliers, con duct prelimi nary evaluati on and scree

7、ning, orga nize the on-site review.新供应商的寻找，初步评估筛查，组织现场评审。The procurement of new project parts includes collecting quotation RFQ, reviewing, and negotiating quotes based on the target price.新项目零部件的寻购包括收集报价RFQ,基于目标价对报价进行评审及谈判。Provide qualified samples and follow up with sta ndard samples. Mold con tra

8、ct sig ning and follow up.提供合格样品并跟进标准样品签样。模具合同签署及跟踪。Tran sfer supplier in formati on to the purchas ing departme nt.+白 Zr人、【人 niZ-T +F7 PlDocume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本ASupplier and price information entered into K3 and OS.供

9、应商及价格信息在 K3 及 0s 里面进行维 护。Main tai n AVL and supplier form.AVL及供应商表格的维护。Resp on sible for the price review, verificati on, and approval.负责价格评审,核查以及批准 °Purchase采购Carry out trial product ion and order and man age the subseque nt product ion materials based on the han dover order.基于交接单进行试产以及后续量产物料的

10、订购和管理。Track supplier performa nee and man age supplier risk.跟踪供应商的交货表现及进行供应商风险管理。Propose new mold or supplier requireme nts for supply risk.针对供应风险提出新的模具或者供应商的需求。SQE供应商质量工程Assist the sourcing department to develop suppliers meeting quality requirements.协助寻购部开发符合质量要求的供应商。Guide supplier quality and ass

11、ist the supplier in making improveme nt measures.对供应商质量进行指导及并协助供应商做改进措施。Evaluate the quality system of suppliers and outsourcers.评估供应商及外发加工厂质量体系。Provide incoming material in specti on sta ndards to the supplier.提供产品的来料检验标准给供应商。Review of sta ndard samples.标准样品的评审。Organize an annual audit of critical

12、suppliers.组织关键供应商的年度审核。Supplier performanee tracking and optimization of supplier resources to ensure competitive supply capacity.供应商表现的跟踪及供应商裕源的晶优仆，确保有考争力的供应能力。QA质量部At the beginning of the project, establish inspection specifications according to the standards provided by the project.项目初期，根据工程提供的标准

13、制定检验规范。Assist in sample testi ng and validati on.协助样品检验和承认。Doeume nt Name文件名称Supplier Man ageme nt performa neeProcedure供应商管理程序Doeume nt No.文件编号xxx-xx-xxxxVersio n版本A4. SUPPLIER PERFORMANCE SCORE供应商绩效评分Evaluate supplier performanee every quarter, fill in supplier performanee evaluation form, and rep

14、ort to SQE at the beg inning of each quarter.每个季度对供应商进行绩效评分，填写供应商业绩评估表于每个季度初报给供应商质量工程师。Supplier perform a nee appraisal items and score rati on as below (total score is 100)供应商业绩评定项目及分数比例如下(满分100分)：(1) Quality performa nee: 40质量绩效评定：40分；(2) Cost performanee: 20成本绩效评定：20分；(3) Delivery performanee: 20

15、交货绩效评定：20分；(4) Serviee performanee: 5服务绩效评定：5分；(5) Teeh no logy performa nce:15技术绩效评定：15分。Appraisal method:评分方式：Total seore= Quality performanee score + Cost performanee score + Delivery performanee score + Serviee performa nee score + Teeh no logy performa nee score总分=质量绩效得分+成本绩效得分+交货绩效得分+服务绩效得分+技术

16、绩效得分5.1. Quality performanee质量绩效评分SQE is resp on sible for the quality assessme nt; total score is 40, detail as below:5.1.1. 由SQE评定，共计为40分，方式如下：5.1.2. PPM ( 15)供应商交货(15分)Criteria: Defective Rate评分标准：供应商交货不良率Accord ing to the mon thly delivery performa nee of suppliers, the elassifieati on is as fol

17、lows:按照供应商季度交货表现划分等级如下：Docume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A标准 Standardv指标指标and v指标*150%指标*150% and v指标*200%指标*200%评分Score15分10分5分0分5.1.3. Batch RTV Qty (15)供应商交货批次合格率(15分)Criteria: Delivery batch qualificati on rate.评分标准：供应商交货批次合

18、格率标准 Standardv 99.5%> 99.5 and v 98%> 98% and v 95%>95%评分Score15分10分5分0分5.1.4. Complaint Qty (5)投诉数量(5分)Criteria: No compla in t<=3 compla in ts/Quarter评分标准：无投诉/季度投诉数量w 3标准 StandardV 1> 1 and v 2> 2 and v 3>3评分Score5分3分1分。分5.1.5. Completion to SCAR (5)完成SCAR (5分)Criteria: No CAR

19、 or resp onse within three worki ng days with effective acti on 评分标准：无需改善或 3 个工作日内回复有效措施，满 分。标准 Standardv3工作日> 3 and v 5>5未回复评分Score5分3分1分0分5.2. Cost performanee成本绩效评分Cost assessme nt should be evaluated by Sourci ng the total score is 20, formula method as below:成本绩效考核由Sourcing评定，共计为20分，方式如下：

20、成本绩效评分5.2.1. RFQ Average Response ( 4)报价平均回复时间(4分)Criteria : Average resp onse <=7days评分标准：平均回复天数W 7天XXXXXXXXX限公司Docume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A标准 Standardv2> 2 and v 5> 5 and v 7>7评分Score4分3分1分。分5.2.2. Purchase

21、Price Varianee (8)采购价格变化(8分)Criteria: Cost reduet ion exceed our expeetati on评分标准：成本降低超出预期V=年初初始价格标准 Standardv指标*10%指标*10% andv指标*5%指标*5% andv指标*2%指标评分Score8分5分2分。分5.2.3. Payment Term (4)付款条件(4分)Criteria : =60 days评分标准：60天付款标准 Standard>60> 30 and v 60v30<0评分Score4分3分2分0分5.2.4. Contract/Agre

22、ement (4)合同/协议(4分)Criteria: With Necessary Con tracts Agreeme nt in place 评分标准：签订必要的合同和协议标准 Standard签署（双方盖早）Signed未签署Un sig ned评分Score4分0分5.3. Delivery performanee交货绩效评分Purchasing is responsible for the delivery assessment; the total score is 20, which includes the timely delivery rate. Detail as be

23、low:交货绩效考核由Purchasing评定，共计为20分，方式如下：5.3.1. Response to P/O confirmation (3)订单回复确认时间(3分)Criteria: Resp onse <=1 work ing days for all suppliersDocume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A评分标准：1个工作日内回复标准 Standardw 1天> 1天w 2天>2天w3天

24、> 3天评分Score3分2分1分0分5.3.2. Delivery Accuracy （5）交货准确率（5分）Criteria: Delivery qua ntity accuracy >98%评分标准：交货准确率大于98%标准 Standard> 98%> 90%< 98%> 80%< 90%> 75%< 80%< 75%评分Score5分4分3分2分1分5.3.3. On-Time Delivery交货及时率（10分）Criteria : >=95%评分标准：交货及时率95%标准 Standard> 95%>

25、90%< 95%> 85%< 90%> 80%< 85%< 80%评分Score5分4分3分2分1分5.3.4. Inventory Support备库（2分）Criteria: Fully support VMI 评分标准：库存足够标准 Standard备库不备库评分Score2分0分5.4. Service performanee服务绩效评分Service assessme nt is evaluated by engin eeri ng, Sourci ng, and SQE, the total score is 5, formula method

26、as below:月艮务绩效考核由ENG'SourcingSQE分别进行评分，共计为5分，方式如下：5.4.1. ENG: Product development cooperation degree, if complete new product development on time. （ 2）工程：新产品开发合作程度，是否按时完成新产品开发（2分）5.4.2. Sourcing: Cooperate with payment/delivery etc采购：对付款/交货等配合表现（1分）5.4.3. SQE: If be positive to for correct ion a

27、nd feedback, if the problem is un der con trol. （2）SQE：纠正反馈是否积极，问题是否得到控制（2分）Docume nt Name文件名称Supplier Man ageme nt performa neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A4.5. Tech no logy performa nee技术绩效评分(6) .1. The participation rate of new product development (5)新产品开发参与率(5分)Criteria

28、: Participate in new project developme nt 评分标准：供应商参与了 AAA 新项目开发标准 Standard从项目计划阶段参与从项目中期参与从项目Lunch后参三评分Score5分3分。分(7) .2. New sample qualification rate ( 5)新产品开发样品合格率(5分)Criteria: New samples approved by Sve n within two times评分标准：供应商新产品送样2次内通过AAA样品确认。标准 Standardv2> 3 and v 4> 4 and v 5>5评分

29、Score5分3分1分。分(8) .3. The proportion of R&D staff ( 5)研发人员比例(5分)Criteria: has more than 10% research and development, people in office stuff.评分标准：供应商研发人员至少占办公室人员的10%标准 Standard>20>15<20%>10v 15v 10评分Score5分3分1分。分(9) .4. Scoring criteria :评分标准：Level等级Performa nee Appraisal 绩效评分Reward a

30、nd Puni shme nt 奖惩措施I90-100Priority can be given to cooperation and enhanced procurement.可以优先 进行合作，加强采购的力度。n80 89Maintain the current procurement plan unchanged, put forward targeted adjustme nt pla n.保持现阶段的采购计划不变，对其提出针对性的调整方案:出61 79Appropriate reduct ion of procureme nt, put forward clear rectifica

31、ti on opinions.If there is still no cha nge, the procureme nt pla n should beDocume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本Asuspe nded un til the improveme nt is completed before a decisi on is made on whether to proceed.适当减少采购量，提出明确的整改意见。如

32、果依然没有得到改变，那么应 当暂停采购计划，直到J进行改善结束后，再决定是否继续进行采购。IV60Stop the supplier's supply qualification, and stop the purchasing cooperatio n.停止供应商供货资格，不再进行采购合作。5. SUPPLIER ANNUAL AUDIT供应商年度审核：The supplier quality engineering department shall, at the beginning of each year, make an annual audit plan for the s

33、upplier based on the delivery performs nee of the previous year and the importa nee of the supplier and con duct a yearly audit for the supplier accord ing to the pla n.供应商质量管理部需要在每年年初根据上一年的交货表现以及供应商的重要程度对供应商制定年度审核计划，并按照计划对供应商 进行年度审核。The supplier quality engineering department needs to make the supp

34、lier audit plan for the next year in December each year.供应商质量工程部需要在每年12月份制定出下一年的供应商审核计划。Supplier annual audit scope:年度审核供应商范围：(1) Type suppliers and outsourcing suppliers.关键A类供应商和外包供应商。(2) Supplier those non-confirming reason or strange reason appears again but cannot find effective improveme nt/met

35、hod.不合格原因或异常原因一再发生，却迟迟无法获得有效改善对策/方法的供应商。SQE leads the annual supplier audit with the participation of Sourcing and engineering. The audit results are recorded in the supplier Audit Report ( xxx-xx-xxxx ) and submitted to company management For review.供应商年度审核由 SQE主导，寻购部和工程部人员参与。审核结果记录于供应商审核报告(xxx-xx-

36、xxxx )，并提交给公司管理层审阅。In the annual audit, if the actual score is lower than 70, AAA could issue a penalty to Supplier, and on-hold the qualification of delivering; If the original score is lower than 60, AAA could cancel the requirement in the qualified supplier list.供应商在AAA的供应商年度复核中，如果总分低于 70分，经过整改期后

37、供应商还是未能达到70分，AAA可向供应商处以相应处罚并可暂停供应商供货资格；供应商在AAA的供应商年度复核中,如果总分低于60分，AAA可直接Docume nt Name文件名称Supplier Man ageme nt performs neeProcedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A停止供应商供货资格。If the audit result is less tha n 80, the supplier shall take corresp onding improveme nt measures. After the i

38、mproveme nt is completed, the audit team shall con duct verificati on. If the problem is not approved withi n three mon ths, the Search departme nt should find a substitute supplier. If the requireme nts are still not met withi n six mon ths, the supplier will be elim in ated from the list of qualif

39、ied suppliers uni ess the gen eral Man ager approves the con cessi on.审核结果低于80分的供应商，需要对应的采取改善措施，在改善完成后，审核组需要进行验证。如问题在3个月内仍未通过，寻购部应寻找替代供应商；如果在6个月仍旧未满足要求，则该供应商将从合格供应商清单中淘汰，除非得到总经理的 让步批准。AAA shall inform the supplier of the audit result, and the supplier also n eeds to take corrective and preve ntive a

40、ctions for the nonconformity item, which were found in the audit on time. A supplier must feedback the corrective action plan to SQE, which from AAA within five workdays, and update the schedule in written every week until the open item closed.AAA应当把审核的结果通知供应商，供应商应对审核发现不符合项，制定并实施纠正和预防措施，并按期整改。供应商应在A

41、AA审 核之日起5个工作日内将整改行动计划提交给AAA供应商质量工程师.并把整改的进度每周书面报告AAA直至所有发现项关闭。If the supplier is far away or not suitable for an on-site audit, The supplier can be required to provide a third-party audit report or audit certificate every year, or the supplier can fill out ourXxx-xx-xxxx Supplier Assessme nt FormH f

42、or self-assessme nt and keep it in AAA For the record.如果距离较远或不适用到现场审核的供应商，可以要求供应商每年提供第三方的审核报告或审核证书，或者让供应商填写我们的表单（xxx-xx-xxxx供应商评估表进行自我评估,给到AAA留作记录。6. SUPPLIER QUALITY CONTROL供应商质量管控The supplier quality engin eeri ng departme nt n eeds to track the supplier's delivery and product ion line defects

43、 every month for defect rate statistics.供应商质量工程部需要每月对供应商的交货产线不良进行跟踪做不良率统计。The incoming in spect ion of the quality departme nt shall make statistics on the batch yield of the supplier and provide them to the supplier quality engin eeri ng departme nt every mon th.质量部的进料检验需要对供应商的批次良率进行统计并每月提供给供应商质量工程

44、部。6.1. DPPM calculation formula of supplier delivery defect rate:供应商交货百万分之不良率DPPM计算公式：当月产线退料不良总数 X 1000000DPPM=当月生产使用总数6.2. The yield of supplier delivery batch:供应商交货批次良率：Docume nt Name文件名称Supplier Man ageme nt performs nee Procedure供应商管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本A当月来料不良批次数X100%供应商交货批次

45、不良率= 6.3. Supplier delivery DPPM Quality当月来料批次总数Index:供应商交货DPPM质量指标：2020年2023年供应商DPPM指标PPM目标2020202120222023塑胶450338253190硅胶3000225016881266马达600450338253电池300225169127金属900675506380PCBA450338253190其他225169127956.4. The supplier delivery batch yield needs to be> 98.5%.供应商交货批次良率需要98.5%。Note: If th

46、e supplier exceeds DPPM or batch yield, AAA will claim for compe nsati on due to supplier quality problems in the curre nt mon th. No claim will be made if both in dicators fail to exceed.Please refer to the quality agreeme ntwith the supplier for related requireme nts.注：供应商DPPM或者批次良率超标，AAA会索赔当月由于供应

47、商质量问题造成的索赔，如果两项指标均未超标将不做索 赔。相关要求请参阅与供应商签订的质量协议。7. SUPPLIER PROBLEM IMPROVEMENT AND PREVENTION供应商问题改善和预防The supplier quality engin eeri ng departme nt shall issue a CAPA(NCR) report to the supplier for non-conforming deliveries and follow up the corrective and preve ntive acti ons.对于供应商不合格的交货，供应商质量管理

48、部需向其发出CAPA(NCR)报告并跟踪其纠正及预防措施的执行。Aimed at the quality problem of the supplier, AAA will raise a <Raw material abno rmal con tact list>, From the date of receipt of the wrong product provides temporary containment actio n within 24 hours, within five worki ng days to submit corrective actions.AA

49、A针对供应商的质量问题，将向供应商开具原材料异常联络单，供应商应按时提交外部不合格报告，须在收到不良产 品之日起24小时内提供短期围堵措施，收到不良产品之日起5个工作日内提交纠正措施。Docume nt Name文件名称Supplier Man ageme nt performs nee Procedure供应枸管理程序Docume nt No.文件编号xxx-xx-xxxxVersio n版本APage 17 ofXXXXXXXXX限公司After the supplier implements the improve action, AAA will be tracking and val

50、idation effect; when verification is unqualified, the supplier must resubmit within two working days, which according to AAA ' s requirement.供应商改进实施后，AAA将对实施效果进行跟踪及验证，验证不合格时，供应商需按AAA要求重新进行整改并在2个工作日内重新提交给 AAA。The supplier quality man ageme nt departme nt shall issue CAPA report to key and outsour

51、ci ng suppliers whose mon thly performa nee evaluatio n and ann ual audit results are not achieved and follow up on the impleme ntati on of corrective and preve ntive actions. Suppliers whose mon thly assessme nt results are IV for three con secutive mon ths n eed to take improveme nt measures. If t

52、he problem is not solved with in three mon ths, the search departme nt should find alter native suppliers. If the requireme nts are still not met with in six mon ths, the supplier will be elim in ated from the list of qualified suppliers uni ess the gen eral Man ager approves the con cessi on.对于关键及外

53、包供应商月度业绩评估结果和年度审核结果未达成的供应商，供应商质量管理部需向发出CAPA报告并跟踪其纠正及预防措施的执行。月度考核结果连续3个月为IV的供应商，需要采取改善措施改善，如问题在 3个月内仍未解决，寻购部应寻找替代供应商：如果在6个月仍旧未满足要求，则该供应商将从合格供应商清单中淘汰，除非得到总经 理的让步批准。If any abnormality is found during the audit, the supplier quality management department shall report to the supply chain man ageme nt dep

54、artme nt with in five work ing days. The supplier shall reply to the problems found duri ng the audit with in ten working days. During the problem tracking investigation, the supplier shall check and confirm whether the improvement measures take n by the supplier are effectively impleme nted. I n th

55、e process of follow-up in vestigati on, if the improveme nt measures are not implemented, the supplier quality management department can suggest to the Compan/s senior management to cancel the qualification of this supplier, and the purchasing department needs to find a replacement supplier aga in.若在审核过程中发现任何异常，供应商质量管理