《酒店英语》课件 Unit1-Lesson6 Checking Out　

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

IndividualHotelReservation

Lesson2

GroupHotelReservation

Lesson3

Pick-upattheAirport

Unit1TheFrontDeskLesson4

WelcomingtheGuestsandCheck-in

Lesson5

DailyService

Lesson6

CheckingOut

GoalLearntohelpguestscheckoutoftheirrooms.Lesson6CheckingOutWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.claimtagcashleft-luggageofficeinvoicehandbagsuitcase1.__________2.__________3.__________4.__________5.__________6.__________C:Goodmorning,sir.WhatcanIdoforyou?M:Myname’sMichaelGreen,andIwasinRoom1220.I’dliketocheckouttoday.CanIhavemybillnow?C:Certainly,Mr.Green.Waitamomentplease.Letmeseethelist.Haveyouusedanyhotelservicesortakeanythingfromthemini-bar?M:No,Ihaven’tusedanyservicesortakenanythingfromthemini-bar.C:Okay.Servicechargeforfournights,and688yuanforeach.Thosemakeatotalof2,752yuan.Pleasecheckit.M:Okay.C:Thankyou,Mr.Green.Howwouldyouliketomakethepayment?M:Creditcard.Hereyouare.C:Thankyou.Couldyousignhere,please?Warm-upDialogueReadingFurtherStudyRole-playTask客人MichaelGreen（M）行程结束，他来到酒店的前厅部结账，并打算寄存行李。Celeste（C）和John（J）接待了他。

M:Fine.CanIleavemybaggageatthefrontdeskwhileIhavelunch?C:Certainly.Ifyouspeaktothebellboyattheconciergedesk,he’lltakecareofit.M:Thankyou.C:It’smypleasure.Thankyouforyourcoming.Pleasedropinagain.Good-bye.(attheconciergedesk)J:Goodmorning.MayIhelpyou?M:CanIleavemyluggagehere?J:Certainly,sir.Twosuitcases?M:Yes.J:Isthereanythingvaluableorbreakableinthem?M:No.J:Thisisyourclaimtag,sir.Wewillkeepyourbagshereforfree.M:Thankyou.Iwillcomebacksoon.Warm-upDialogueReadingFurtherStudyRole-playTask客人MichaelGreen（M）行程结束，他来到酒店的前厅部结账，并打算寄存行李。Celeste（C）和John（J）接待了他。Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.takecareof

dropincheckout

bill1.Wehopeyou

ourhotelsoon.2.Hereisyour

andpleasecheckit.3.Couldyou

mybaggage,please?I’llleaveforawhile.4.I’dliketo

today.CanIhavemybillnow?Warm-upDialogueReadingFurtherStudyRole-playTaskB.Listentothedialogueagainandfillintheblanks.1.Mr.Greenhasn’tusedanyservicesortakenanythingfrom

.2.Mr.Greenpaysthebillby

.

Makeanewdialoguebetweenacashierandaguestaboutcheckingout.Youmayneedtheexpressionsbelow.Forexample:1.Hereisyourbill.Pleasecheckitandsignhere.2.Icanexplainsomeitemsforyou.3.Howwouldyouliketopay?4.Weacceptcreditcards,debitcards,e-payments,andcash.5.PleaseshowmetheQR(quickresponse)code.6.Ialsoneedyoursignatureonthereceipt.7.Wouldyouliketheinvoice?Warm-upDialogueReadingFurtherStudyRole-playTaskItisaveryimportantjobforclerksinconciergetohandletheluggageoftheguests.Theyarerequiredtohelptheguestswiththeirluggage,anddelivertheluggagetotheroomsorcollecttheluggagefromtheguests.Payfullattentionto1thefollowing:thenumberofluggage,damagedorundamaged,andtheluggagetagsaswell2,particularlyforthegroupguests.Warm-upDialogueReadingFurtherStudyRole-playTaskWarm-upDialogueReadingFurtherStudyRole-playTaskA.MatchtheEnglishwiththeChinese.Drawlines.1.clerk2.handle3.deliver4.collecta.收取b.运送

c.接待员d.搬动B.Learntheimportantphrasesinthetext.1.payattentionto关心；注意练习：Morethaneverbefore,therestaurantispayingattentiontoyoungguests.中文：___________________________________________

2.aswell也；还练习：Ifthehotelinvitesoneapplicanttointerview,allotherswillbeinvitedaswell.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedownthecommonpaymentmethodsinahotel.Warm-upDialogueReadingFurtherStudyRole-playTaskEnglishChinese现金creditcardLearnaboutusefultips.Warm-upDialogueReadingFurtherStudyRole-playTask1.Thehousekeepingdepartmentshouldchecktheroomthoroughlyandmakesurethatguestshaven’tleftanybelongingsbehindwhentheycheckout.客房部应该彻底检查房间，确保客人在结账离店时没