tqm全面质量管理推进实务（TQM comprehensive quality management promotion practice）

1、tqm全面质量管理推进实务（TQM comprehensive quality management promotion practice）TQM comprehensive quality management promotion practiceThrough the study of this course, you will be able to:1) master site quality control concept! Make your brain through the objective quality control concept of baptism.2) maste

2、r site quality improvement direction, improve the ability to analyze and solve problems.3) master several improved quality control techniques, you become a tool for solving field problems.4) the correct analysis of the quality cost, the use of existing resources, reduce costs, create the maximum pro

3、fit!5) master the use of statistics in quality management, for the analysis of your project and enhance the ability to provide protection, more than rivals, ushered in a wideCustomer。6) master the essence of total quality management, make your enterprise product quality on the fast track.-May 2012 2

4、5-26, ShenzhenSuitable for: enterprise production and quality management (quality engineer supervisor and manager)The course backgroundThe quality management of Japanese companies trumpAll the companys quality managementThe quality management activitiesWe use a variety of statistical methodsThe qual

5、ity management of EducationWhat makes Japans domestic resource scarcity situation created second of the worlds economic miracle? What is the magic weapon for the quality management of Japanese companies?With the development of the globalization of manufacturing industry and information network, how

6、to ensure and improve the quality of the products has become the key in an invincible position in the fierce market competition of enterprises.The quality management activities can be traced back to ancient times, but the real significance of the quality management activities since the beginning of

7、twentieth Century, industrialization development activities have entered into the fast lane. Quality management after a hundred years, a variety of quality management concept: with the post test and process control, total quality management, 6S management, zero defect and so on, make people too busy

8、 to attend to all. But all these advanced control concepts no matter or simple, are based on a point: the basic concepts of quality management.Your factory may still do not know how to analyze the reason of quality problems and concerns? Still do not know how to deal with the data of pile up like a

9、mountain hand and worry? Or still can not find the direction of quality improvement, as customers continue to loss of anxiety?!Total quality management to promote the practice of quality control by maze torture company guidance, tell you the practical quality control theory and method, by means of s

10、tatistical process control to ensure the stability of knowledge, reduce the cost of quality control, improve the quality of products, for your production smoothly escort, ushered in the loyal customers for you, so that you in the industry the champion!The course of incomeThrough the study of this co

11、urse, you will be able to:1) master site quality control concept! Make your brain through the objective quality control concept of baptism.2) master site quality improvement direction, improve the ability to analyze and solve problems.3) master several improved quality control techniques, you become

12、 a tool for solving field problems.4) the correct analysis of the quality cost, the use of existing resources, reduce costs, create the maximum profit!5) master the use of statistics in quality management,For the analysis of your project and enhance the ability to provide protection, more than rival

13、s, ushered in a wideCustomer。6) master the essence of total quality management, make your enterprise product quality on the fast track.The course structure and characteristicsAnalysis of the most cutting-edge theory to explain the increase in top 500 enterprises management case, real strong. Really

14、do.The syllabus:An important concept - the quality consciousness of the first part of a comprehensive quality management improvement1) the definition of quality and quality management2) analysis of how to create customer loyalty and quality characteristics of two yuan3) and represents an important s

15、tage in the development of the idea of quality management4) TQM total quality management: strengthening the quality consciousness and all relatedThe three one variety: a comprehensive, full, full, diverse methodsThe basic work: standardization, metrology, quality information, quality responsibility

16、system, education5) strengthen the awareness of quality managementThe customer, whether you recognize who God isThe three is based on the theory of site management:Case: on the basis of one-sided viewpointThe following PDCA problem solving process (Deming cycle)The priority to solve on-site problems

17、 - the quality management principles of 80/20Prevention and treatment of the on-site problemsCase: the quality control of doctor Bian Ques story about enlightenmentWe pay more attention to the process of solving field problems of thoughtFrom the west to eat the cultural differences thought process q

18、uality management China enterprise controlAnalysis of the factors of quality fluctuation caused by the scene: the analysis of the deviation caused by the abnormal accidental causes and reasonsThe second part quality cost analysis1) the quality of economic managementThe quality of perfectionismThe qu

19、ality cost theoryThe quality and efficiency2) analysis of quality loss functionTo provide the most cutting-edge loss theory: deviating from the target is lost3) the basic concepts of Quality EconomicsCase analysis: a comparison of two quality product economic distribution.4) the level of quality and

20、 economy5) changes in the relationship between the quality level and market demand6) improve the quality level of the project7) way to improve the economy of each stageThe design stageThe manufacturing processThe product use process8) classification of quality costThe cost of preventionCost evaluati

21、onThe cost of failure9) the quality cost analysis method10) method and optimization of quality cost control scheme11) to reduce the cost of quality analysis of profit caseAnalysis of the third part of the project quality management, engineering ability1) main factors affecting the quality (4M1E)2) t

22、he quality of data collection and collation3) application of statistics in quality management4) study on short term process capabilityThe definition (CP/Cpk)The calculation of process capabilitySpecification center and normal distribution center coincide (double size)Specification center and normal

23、distribution center are not coincident at the shift (double size)Study on the engineering ability under the condition of single specificationStudy on the process of ability step by step5) judgment and disposal process capabilityThe judgment standardThe Countermeasures: according to the present situa

24、tion of accurate disposalImprove the customer requirements, beat the competition on the wayTo simplify the testing process, cost cutting methodTo maintain the status quo, to seize the key methodStrengthen inspection, continuous improvement methodTotal inspection methodStop processing, comprehensive

25、improvement method6) method to improve process capability indexThe adjustment of distribution center, to reduce the offsetTo improve process capability, reduce the degree of dispersion (i.e. reduced standard deviation)The revision of the tolerance rangecase analysisThe fourth part of the project qua

26、lity management of -SPC1) the definition of SPC2) principle control diagram (Hugh Hart control chart)3) the advantages and disadvantages of various types and the control chart control chart4) use control chart5) control chartThe drawing methods of control chartThe criterion of control chart: 8 model

27、s of abnormal processAnalysis and Countermeasures of the judgment mode6) control chart case analysisThe fifth part quality inspection1) the concept of inspection2) inspection workStandard - Sampling - Measurement - - - - Comparison of judgment processing records - improvement3) the basic task of qua

28、lity inspection4) the main function of quality inspectionCheck - prevention - report - improvement5) quality inspection typeInspection criteria for the classification standard test methodsAccording to the procedures of purchase, completion process, according to the number of points, all samplingAcco

29、rding to the system of self inspection and mutual inspection, special inspection according to the destructive destructive and non-destructive pointsAccording to the purpose of inspection and monitoring points according to the quality characteristics of sub metering and countingAccording to the natur

30、e of the physicochemical and sensory state, according to the work piece at the end parts, finished and semi-finished productsAccording to the position of focus, in situ, reliability, flow according to the nature of the performance test6) make quality inspection management systemThe three inspection

31、system: self inspection, mutual inspection and special inspection combinedThe key process of double controlsThe name systemThe quality check systemThe traceability systemThe quality of Statistics7) make quality inspection planThe formulation of inspection processThe determination of quality defect l

32、evelMake the inspection work instructionThe rational allocation of the inspection personnelThe reasonable configuration of test equipment8) the procedures and contents of quality inspectionThe incoming inspectionThe inspection process: first piece inspection, inspection, inspection tour at the endTh

33、e outgoing inspection9) the control of nonconforming product10) to formulate reasonable sampling planThe Thorndike curveThe batch pass rate calculationUsing the AOQ average outgoing inspection during the sampling inspection of quality gradeBy using the OC curve and its risk in consumer and producer

34、risk.The GB/T2828 and the national standard (Japanese equivalent) of the similarities and differencesThe method of establishment of electronic enterprise general sampling scheme (single sampling)AQL grade determinationCheck the level of grade determinationCheck the tightness of theStudents exercise:

35、 sampling planThe sixth part quality improvement1) the excavation site quality problems2) questions point3) Magic winning Japan quality: QC group activities and proposals to improve the system4) two procedures to solve the problem: problem solving, problem of forming5) the analysis methods of qualit

36、y problems: fishbone diagram, system diagram, correlation6) method to solve the quality problem: search system diagramThe lecturerMr. Ding Zhanpeng, the production line management training expertsFormer: Dongguan Taiyo Yuden Co. Ltd. (Japan enterprise 100) manufacturing course minister;Is a Japanese

37、 500 (Chinese) Limited Senior Trainer, China training for people, improve the quality of the company site (small group activities) to promote the responsible person, China TQC advance responsible person, China Quality Association distinguished Kaizen diagnostics division; State Bureau of quality and

38、 Technical Supervision Training Center distinguished lecturer; production line management skills the training of experts, on-site experts to improve quality management, combat experts, working in a large Japanese, French owned enterprise for many years, Canada, in charge of production links in the f

39、ollowing departments: Production Department, quality department, sales department, technology development department, led and participated in the field of Japan as the judges improve conference in Japan. Visited the site several workshop improvement project, familiar with production management of va

40、rious types of knowledge in various stages of the development needs of enterprises, and Have practical experience to solve, has profound experience in multinational companies advanced management technology localization.Teaching style:Well versed in adult learning lectures, humorous, entertaining, foreign multin