教学课件 全方位商务英语口语(第三版)王艳

1、Unit 1 Improving Oral Communication Skills Build up a dialogue with your partner based on the following situation.You are Assistant Manager of Hope Computer Corp. Ltd. You are at the airport to meet an important customer of your company, Mr. Darren Miller from Silicon Valley, California. You have ne

2、ver met this Miller before, and now youre at the airport waiting for him with a signboard. You identify yourself, greet him and start an informal talk about his flight and the weather in Beijing, give a brief introduction on Beijing, and draft an itinerary for him.Situational PracticeYoure at the sc

3、ene of a party. Consider what you say when you meet someone you do not know.How do you launch a conversation? Is it important to take the initiative or is it polite to wait until you are spoken to?The whole class stand up and move around the classroom. Using an icebreaker to start a talk with a pers

4、on near you. Then use the elaboration technique to try to keep conversations going. Remember: Keep asking questions based on the last thing a person says. You need to ask who, what, when, where, why, and how questions. When you are the one to answer questions, try to give details.Task 1 Making Conve

5、rsationsWork individually. Choose one of the following topics for a three-to-four-minute talk:An important event from your childhood or college years.An interesting, exciting, funny, or frightening experience.A story you have read, seen on television, or heard from a friend.Task 2 Telling a StoryExa

6、mine your topic carefully. Do you think you remember enough details to make your story interesting? Do you think you can tell the story in three to four minutes? You may have to work through several possibilities before you make your final decision.After you have chosen the topic, review the details

7、 that you want to include and consider how you will start and end the talk.Practice telling this story to see if you need to add or delete information to make it fit the time limit.Present your talk to your partner without stopping and your partner will keep track of the time.When you finish the sto

8、ry, your partner will retell it to you, as he/she has understood it. This retelling can help you see whether you have to improve your story to make it clearer or easier to understand.Work in pairs. Discuss the following questions with your partner and it may help you have a better understanding abou

9、t yourself as a speaker of English.Do you often feel inhibited about trying to say things in English: worried about making mistakes, fearful of criticism or losing face, or simply shy of the attention that the speech attracts?Task 3 Getting to Know Yourself as a Speaker of English?Do you feel unnatu

10、ral to speak to others in English?Do you from time to time resort to the mother tongue in speaking English?What are your strengths and weaknesses as a speaker of English?What are your personality features, preferences and trainings?What kind of communication skills do you expect to have?After the ta

11、lk, exchange your ideas with your teacher, who will help you work out some solutions and plan the course to better meet your needs.Now work in pairs. Follow the model given above, give your own “how to” speech. First you and your partner may choose a topic, and then work out an outline. Next, brains

12、torm more ideas to back up. Finally practice the speech with your partner. In the speech, you may explain how to do something (e.g. How to be a good manager? How to be a good salesman? or How to use a computer? etc.). Youll probably need pictures, diagrams or other visual aids.Join another pair. Pre

13、sent your speech in the small group. The group members will not interrupt during the presentation. They may note down a question to ask.Give each other feedback and discuss “What was good about the speech? What advice can you give each other to improve?”Task 4 Giving a “How to” SpeechUnit 2 Working

14、Effectively in Teams Situational PracticeBuild up dialogues with your partner based on the following situations.You are a representative of China Council for the Promotion of International Trade, Beijing Branch. You want to make sure whether your client Mr. Lorry enjoys staying in Beijing or not. Yo

15、u talk with them about the room service and the food of Beijing, and your plan for some sightseeing.Your company is hosting a banquet to welcome some guests from the Asian Development Bank. Welcome your guests and propose a toast to the friendship and further development of your cooperation.Task 1 C

16、onsidering ConsequencesWork in groups of 4. Consider the following situations.Situation One: Helen is a good student. She has an important exam in maths today, but didnt have time to study for it last night. She has written all the important formulas on a very small piece of paper that she plans to

17、use during the exam. She knows this is cheating, but she feels she has no other choice.Work together to develop a series of possible consequences if the teacher catches Helen cheating.Situation Two: The professors at this university are planning to stop giving exams completely no quizzes, chapter te

18、sts, midterm exams, or final exams.Who might be affected by the action? What are the possible consequences of the action?Make sure that all group members have an equal chance to participate. Summarize when needed and look for areas of agreement. Make sure that all participants understand and accept

19、the group decision.Task 2 Giving Opening Remarks at a MeetingWork in groups of 45. You are going to deliver a speech at the beginning of a campus meeting or a business conference. How would you plan the opening remarks and what would you like to say?Now work with your group members and prepare a sho

20、rt speech. Youll present the speech in front of the class and when all the groups have finished, the teacher will work with you to evaluate the speeches.Task 3 Observing a MeetingWork in pairs or groups. Attend a campus meeting or any business meeting to observe how it is conducted and how the group

21、 decision is made.Evaluate the meeting with reference to the list below. a) the leaders ability to engage members in the discussion; b) the groups dynamics; c) the leaders general ability in conducting the meeting; d) each participants performance in the group discussion.Prepare a memo summarizing y

22、our observation and evaluations.Task 4 Conducting a MeetingSelect a campus problem or a problem in social life that warrants a group meeting, such as attendance policies, grading standards and business decision-making. Before the meeting, make sure that you have prepared a template to keep a record

23、of the discussion as it takes place. You will be able to use the same basic template for every meeting.Sit in a circle or face each other across a table. Make sure each of you has at least one turn to chair the meeting. As the chairperson, you need to ask everyone for his/her views and make sure eve

24、ryone has a chance to speak. Prepare an agenda and involve your classmates in a meeting on the topic.After the meeting, ask the class to comment on the meeting. You may evaluate the meeting.Prepare a memo summarizing your evaluations.Task 5 Developing an Information Speech Work in groups of 45. Cond

25、uct some research or interview some related people. Gather as much information as possible on telemeetings. You may discuss the following questions.How are the telemeetings usually conducted?What are the main problems in conducting telemeetings?What are the basic requirements for telemeetings?How to

26、 improve the management of telemeetings?Unit 3 Chinas Power Brands Build up a dialogue with your partner based on the following situation. Suppose you are doing business with an American client. Think about a product that youll sell and give a brief introduction, including the features, the function

27、s, the price, the delivery time, and the guaranteed period, etc. You may also discuss how it works. Please act this out with your partner.Situational PracticeSuppose you are working on a market research project in the R&D department. You want to collect consumers opinions on some domestically made p

28、roducts. List some widely used domestic products (e.g. cell phone, computer, etc) and design some questions. Some questions are listed for your reference:Task 1 An InterviewAre you satisfied with the quality of the product?What are your complaints?Have you ever been cheated?What factors determine yo

29、ur choice in purchasing products?What are your buying preferences, to buy domestic products or foreign ones?The whole class stand up and move around the classroom. Gather as much information as possible. You can take notes when necessary.After the interview is announced over, summarize your findings

30、 and report them to the class.Find out what ideas you have in common.Topic: The Impact of Chinas Membership of the WTO on the Global EconomyRoles: a panel leader a government official a manager of a state-owned enterprise a manager of a foreign company representatives of consumersTask 2 Making Conve

31、rsationsThe class work in groups of 56 to form panels for discussion.Each group member studies the topic carefully, and chooses a role.The panel leader starts the discussion by introducing the panel members and the topic. It is the responsibility of the panel leader to make sure that each member has

32、 a say and that the discussion goes on smoothly.Group members speak impromptu on the topic or answer the questions asked.One or two groups will conduct panel discussion before the class. The audiences are encouraged to raise questions to the panel members.Proposition: To maintain Chinas sustainable

33、economic growth, we must buy domestic products instead of foreign ones.In this practice you will develop an effective affirmative/negative statement. Make at least 5 statements that oppose the proposition, and then make at least 5 statements that you predict the affirmative side might use to support

34、 their arguments. Conduct a preliminary “point-for point” debate by yourself. Task 4 Debate with YourselfWork in pairs. One student selects a statement, and his/her partner checks whether that statement has already been predicted and tries to argue with another statement. Try to offer further eviden

35、ce if possible.After both have finished, list all the arguments you have made and select the most convincing ones. And think about how youre going to support the arguments with reasonable evidence.Unit 4 Interviewing for EmploymentSituational PracticeBuild up a dialogue with your partner based on th

36、e following situation.You play the role of a boss and your partner the role of a secretary. Assign some work to the secretary when youre out of town on a business trip. And the secretary must attend to the bosss assignments.Task 1 Making ConversationsImagine you are a career advisor working in the U

37、niversity Careers Development Center and your partner is a would-be graduate awaiting on-coming job interview. The graduate student is seeking some information and advice from the careers advisor.The careers advisor needs to know about the graduate student before any assistance could be provided. He

38、re are some of the things to ask about him/her:your majorthe subjects you have studied your interestsyour performance in collegeyour comprehensive abilitiesyour strengths of characteryour weaknesses of characteryour job experienceyour special accomplishment (any prizes, etc)Build up a talk with your

39、 partner and discuss the possible jobs he/she may take. As the advisor, you need to design the questions; as the student, you need to work out how to answer the questions. Give reasons why a particular choice is best. Task 2 Tough Questions and Smart AnswersPart OneWork in pairs. Make a list of ques

40、tions that an interviewer might ask you in an interview. Below is a list of information for your reference.a) Personal backgroundb) Family backgroundc) Education backgroundd) Job skills and abilitiese) Language competencef) Personality and hobbiesPart TwoThere are always some tough questions in a jo

41、b interview. How to handle each situation and turn it to your advantage? Read through the following list of questions. Work with your partner and try to answer them. Be sure your answers are sincere, truthful, and positive. Take a moment to compose your thoughts before responding so that your answer

42、s are to the point.Decide which is the most difficult one and compare the result with other pairs.Work with the teacher and find out the proper answers to the questions.Task 3 Knowledge about a JobConduct some preliminary research on the organization and find as much information as possible.a) What

43、did you learn about the company that would help you during the interview?b) In what way are you qualified for the position?c) What aspects of the company appeal to you?d) What are your major concerns in relation to the job?Conduct a poll of the students in your class, asking them what they feel abou

44、t issues such as:a) whether certain jobs are more appropriately undertaken by women rather than men;b) whether there is sexual discrimination against women in their country;c) whether childcare should be equally shared by men and women.When you come to class, youll be grouped into 45. Be ready to sh

45、are your research findings within the group.Task 4 Job InterviewsThe class is divided into two groups. Imagine your group are recruiters for a large company looking to fill certain openings. The other half of the class are candidates for the job. The company is specifically looking for candidates wh

46、o demonstrate some essential qualities: initiative, reliability, and responsibility. The employers are further divided into groups of two to form a company. Each company is given a job advertisement which is to be redesigned following the model advertisement.The recruiters work as a team and select

47、questions for the interview. At the same time, each job applicant looks at the job advertisements, thinks about his/her qualifications, and modifies his/her qualifications when necessary.The recruiters produce a list of recommendations as to how to maintain the interest of their employees and how th

48、erefore to earn their loyalty and get the best out of them.The job applicant hands in the completed application form to the company to start the interview. During the interview, please keep those Dos and Donts in mind.Each of the recruiters should select and interview an applicant for ten minutes. A

49、sk them questions, and keep a record (ASSESSMENT FORM) of the applicant data for future assessment.The recruiters will restate the nature of the position, analyze his/her chosen candidates qualifications, discuss how they have assessed the applicant against each of the three desired qualities. In ot

50、her words, what questions they ask or what they use as an indicator to determine whether the candidate possesses the quality.All the applicants will discuss what they said to convince the recruiters that they possess each of these qualities. The recruiters make their final decision on whom to employ

51、 and why this candidate is successful. Some representative recruiters will announce their decisions, and give reasons for their choices.Unit 5 Personal Success in Business Build up a dialogue with your partner based on the following situation. Suppose your company deals in Chinese hand-made straw pr

52、oduct. An Australian businessperson makes an inquiry for your products, CIF Sydney, Australia. You try to persuade him to buy your products and finally you settle on quantity of order, price and date of delivery.Situational PracticeFirst the class work out a list of some special items for auction. S

53、ome examples are listed for you.Then the class work in two groups. Each group selects one student to act as the auctioneer.He/She is responsible for controlling the auction process by presenting these items one by one and asking the audience to bid.The auctioneers try to make the items attractive an

54、d arouse the interest of the audience, so that they can collect as much money in the end as possible.Assume that students have each got US$100 at disposal. They should make good use of their money to buy the items that are most important to them. They can bid against each item until nobody is willin

55、g to give a higher price and each item is given to the highest bidder.Task 1 Bidding for the Best (1)When the auction is over, the students who have obtained the items speak in the group to provide a justification for their choice made and explain why that particular item is especially important to

56、him or her. Raise examples if necessary. The auctioneer chairs the group discussion.The auctioneer presents a report to the whole class. The report should include:The amount of money he/she has collected.The results of the auction, that is, who gets what.A summary of the discussion.There will not be

57、 any absolute answer to the questions to be discussed in the groups, but students will rival for the best reasoning and arguments.Task 2 Bidding for the Best (2)The whole class stand up and move around the classroom to find out different students opinions on the following statements. Mark the statem

58、ent if it is agreed upon or disagreed upon. Ask at least two other students and later report your findings to the class.Answer the questions honestly and be ready to make comments on them. Share the ideas as a class and report your findings.Task 3 An InterviewWork in pairs. Discuss with your partner

59、 how to achieve success in business. Both of you will take turns answering and asking questions. First, one of you may begin by stating your opinions and talking about your development plan; and the other one may ask 23 questions based on what the partner has said. Then you change roles. After the d

60、iscussion, you should sum up the ideas and be ready to share them in the class.Task 4 Success in BusinessProposition: Material wealth is the only reliable measure for success.The whole class work in groups of 4. Each group is further divided into the affirmative and negative teams.Within each group,